Folks--
I've installed MagicJack but am so far unable to get a dial-tone on my conneted telephone. All I hear is a solid high-pitch tone from the telephone.
In the MagicJack application, under the Volume/Headset Control menu, I'm unable to select Telephone as my device. The application says its ready to go and has my phone number listed.
Help!!!
Thanks guys.
-- John
Can's Select Telephone as Device???
Moderators: Pilot, Bill Smith
Image,
This is a problem that until now only only myself has had a problem with, welcome to my world. I am sure you are using Vista as am I. I have had others with Vista tell me they do not have the problem.
I don't know "Yet" what is causing the problem (Vista Ultimate) or something else, considering it works on Vista for some others I can only assume it is either peculiar to my system configuration or the version of Vista that I use. Lots of folks on this excellent forum never mention their OS or version of their OS which make like a little more difficult.
Now here is what I do to work around the problem as bizarre as it may be: If I plug in my Blutetooth dongle and connect to my BT head set (just dongle to headset not even touch the MJ) then tell MJ to restart it will come up in telephone mode and will allow me to sift back and forth between the two "God figure".
If you don't have that equipment to try I would suggest plugging in a headset mike combo and see if it forces MJ to come up in a cooperative mode. I don't have any idea what is causing this problem but I have this gut feeling that it doesn't like my audio card and gets nutted up during boot, adding an additional choice of audio in/out seems to allow it to walk around this problem.
For what it is worth I have asked about this several time on this forum and it gains very little attention and the one person that did answer my request for help said he was running Vista (flavor unknown) and that his worked fine. Bet that makes you feel good.
Before I stumbled on the "Always works" cure with the Bluetooth I would take my phone and set my phone to pick-up or off hook, leave it like that and reboot. Nine out of ten times this would bring MJ up in a working condition in Telephone mode and would allow me to switch between Headset or Telephone. I would say give that a try first and see what happens. By the way if I put MJ on an XP machine this problem never shows it's ugly head.
Please for my own curiosity let me know if yours behave like mine and if any of my suggestions work for you.
Good Luck
This is a problem that until now only only myself has had a problem with, welcome to my world. I am sure you are using Vista as am I. I have had others with Vista tell me they do not have the problem.
I don't know "Yet" what is causing the problem (Vista Ultimate) or something else, considering it works on Vista for some others I can only assume it is either peculiar to my system configuration or the version of Vista that I use. Lots of folks on this excellent forum never mention their OS or version of their OS which make like a little more difficult.
Now here is what I do to work around the problem as bizarre as it may be: If I plug in my Blutetooth dongle and connect to my BT head set (just dongle to headset not even touch the MJ) then tell MJ to restart it will come up in telephone mode and will allow me to sift back and forth between the two "God figure".
If you don't have that equipment to try I would suggest plugging in a headset mike combo and see if it forces MJ to come up in a cooperative mode. I don't have any idea what is causing this problem but I have this gut feeling that it doesn't like my audio card and gets nutted up during boot, adding an additional choice of audio in/out seems to allow it to walk around this problem.
For what it is worth I have asked about this several time on this forum and it gains very little attention and the one person that did answer my request for help said he was running Vista (flavor unknown) and that his worked fine. Bet that makes you feel good.
Before I stumbled on the "Always works" cure with the Bluetooth I would take my phone and set my phone to pick-up or off hook, leave it like that and reboot. Nine out of ten times this would bring MJ up in a working condition in Telephone mode and would allow me to switch between Headset or Telephone. I would say give that a try first and see what happens. By the way if I put MJ on an XP machine this problem never shows it's ugly head.
Please for my own curiosity let me know if yours behave like mine and if any of my suggestions work for you.
Good Luck
- George -
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
HolmanGT, ruggb, thanks for your replies.
I didn't have a chance until last night to continue troubleshooting.
I did eventually get it working but unfortunately HolmanGT, I don't think it will help you.
I'm running Windows XP Pro and I first installed MagicJack remotely over terminal services. I figured that may have been causing the audio driver problems so I hooked up a kb/mouse/monitor and rebooted. At first, I had the same problem with the telephone device being grayed out. However, after about the third reboot, my machine started recogizing a few more usb devices that it hadn't previously installed -- one of which was the Tiger (I think) Softphone which I'm sure MagicJack requires.
After these devices were installed, I'm able to select telephone as the device as long as I am logged in on the console. This option is still greyed out when I connect via terminal services.
So, it seems to be working... Next steps for me are to get it running as a Service.
Good luck and thanks.
I didn't have a chance until last night to continue troubleshooting.
I did eventually get it working but unfortunately HolmanGT, I don't think it will help you.
I'm running Windows XP Pro and I first installed MagicJack remotely over terminal services. I figured that may have been causing the audio driver problems so I hooked up a kb/mouse/monitor and rebooted. At first, I had the same problem with the telephone device being grayed out. However, after about the third reboot, my machine started recogizing a few more usb devices that it hadn't previously installed -- one of which was the Tiger (I think) Softphone which I'm sure MagicJack requires.
After these devices were installed, I'm able to select telephone as the device as long as I am logged in on the console. This option is still greyed out when I connect via terminal services.
So, it seems to be working... Next steps for me are to get it running as a Service.
Good luck and thanks.
Image,
My problems are with my Vista machine, on my XP Pro wireless laptop it runs perfectly.
So I am just in a holding mode until MJ comes out with a fix, patch, work-around, whatever.
Glad you got yours going.
My problems are with my Vista machine, on my XP Pro wireless laptop it runs perfectly.
So I am just in a holding mode until MJ comes out with a fix, patch, work-around, whatever.
Glad you got yours going.

- George -
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655