Suddenly telephones don't work

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Pathfinder
magicJack Apprentice
Posts: 11
Joined: Wed Apr 02, 2008 10:38 pm

Suddenly telephones don't work

Post by Pathfinder »

When I call using the MJ from a telephone the other party can't hear me. Occasionally after a reboot it will work.
It is OK using the PC only the telephones. I have tried 2 phones and neither works with MJ but both work fine on the landline.
I am up for renewal but am reconsidering.

I just tried a headset plugged direcly to the PC and it worked fine. Still no telephone though.
mberlant
Dan Should Pay Me
Posts: 829
Joined: Sun Feb 01, 2009 7:47 pm
Location: Japan

Post by mberlant »

Have you followed the advice in many previously posted threads that recommends the use of an external powered USB hub?
Pathfinder
magicJack Apprentice
Posts: 11
Joined: Wed Apr 02, 2008 10:38 pm

Post by Pathfinder »

Yes. I neglected to mention that. I have a powered Belkin USB 2.0 hub. This problem just started within the last 5 or 6 days. I do have a new hub on order but I am sure that this one is sufficient. I even unplugged the other device in the hub to ensure maximum power.
mberlant
Dan Should Pay Me
Posts: 829
Joined: Sun Feb 01, 2009 7:47 pm
Location: Japan

Post by mberlant »

I will assume that you are using phones that are designed for use in North America and that they are not ancient "Bell System" phones. In that case, since the softphone part and network parts of the equation work, it may be that you have a faulty dongle.
Pathfinder
magicJack Apprentice
Posts: 11
Joined: Wed Apr 02, 2008 10:38 pm

Post by Pathfinder »

Go figure. I just tried it again and it worked. I have another hub on order but it may well be the dongle.
d908p
MagicJack Newbie
Posts: 2
Joined: Fri Oct 31, 2008 1:47 pm

Calls from Telephone

Post by d908p »

I have same problem. Sometime it work and some time it not. Specially, Calls to Canada does not work.
mberlant
Dan Should Pay Me
Posts: 829
Joined: Sun Feb 01, 2009 7:47 pm
Location: Japan

Re: Calls from Telephone

Post by mberlant »

d908p wrote:I have same problem. Sometime it work and some time it not. Specially, Calls to Canada does not work.
You do not have the same problem. Pathfinder is experiencing uniform behavior regardless of where he calls or who calls him. You are experiencing different behavior depending upon where you are calling.
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