recording calls

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chad
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recording calls

Post by chad »

Just wondering if there is a way to record or tape my calls?

thanks
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Post by Xen1969 »

Recording calls is not a feature of the MagicJack. I believe others have said that Grand Central allows you to record calls. You could use that with the MagicJack.
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Post by Xen1969 »

chad
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ok

Post by chad »

yes w/ GC it works great for incoming calls what about outbound ?
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Post by Stewart »

You can place outgoing calls through Grand Central from their Web interface, then record as usual. You can also use tools such as Wireshark to capture your network traffic, extract the voice information, and save it to a file.
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Post by LikeMagic »

You can use a real phone with built-in digital recorder such as most cordless phone set. While on a call, just press memo/record or some similar button.
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Post by dan »

You can use a program called Wireshark.. You will need to add another device to your LAN like a HUB run wireshark on your PC it will sniff all UDP. which you can then convert to a wav file to listen to.

This works with all VOIP calls not just MJ
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Post by Stewart »

dan wrote:You will need to add another device to your LAN like a HUB run wireshark on your PC it will sniff all UDP. which you can then convert to a wav file to listen to. This works with all VOIP calls not just MJ
True, but if you are just trying to record MJ calls (or calls from/to another softphone on the same PC as is running Wireshark), then no special hardware is needed.
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Post by Denver Dave »

I tried freerecorder and could not get it to work:
http://applian.com/freecorder3/

I'll try wireshark - are others using it to record calls or is this just a theory?
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Post by danwestness »

i played around with Wireshark, but it's WAY too complex of a program... i found the SIP string and filtered it out in the capture log, and was able to replay the recorded call (i could only play one duplex at a time however... could be cleaned up in an audio editor i guess)... but could not figure out a way to export the audio from the Wireshark RTP player into a WAV file so it could be stored
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Post by Denver Dave »

I really like MJ and the price. However, I can't help wondering if I need something one up from the $40 (hardware and access) for a year that MJ provides, but below the $25 per month that Vonage provides. With excellent call quality as the base requirement.

Something with:
(1) Ability to record calls either directly or with reasonably priced / easy to use add-on
(2) True 3 way calling
(3) Conference capability, although I guess we can use MJ with products linke Free Conference Call or High Speed Conferencing - Classic now.

There seems to be a disconnect between MJ and their customer base - good thing we have this unofficial forum !
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Post by laserjobs »

Can't you just use windows sound recorder?
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Post by couch-potato »

You could connect an answering machine to the same MJ line, and hit the record button.
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Post by dan »

Take Stewarts advics and use wireshark..

Works great for recording inbound and outbound calls.
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danwestness
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Post by danwestness »

i couldn't figure out how to use wireshark to save the calls to WAV files as stated earlier... I was able to play them, but i need to be able to store them to disk and e-mail them. Can anybody explain how this is done?

I downloaded VEmotion which advertises the automatic recording of VoIP calls and is compatible with Skype, MSN Messenger, Vonage and others... The programs looks SWEET... but can't seen to get it to work with MagicJack... Anybody else play with this utility?
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Post by dan »

Ok use wireshark to capture UDP packets.. which is actually RTP packets. You will need to also use a media player. I use Audacity to listen to VOIP calls you can then save these to any format you wish. then email them to anyone

Dan
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Recording Phone Calls with your PC

Post by thirty5tech »

Recording Phone Calls with your PC
source from jakeludington.com/ask_jake/20050222_recording_phone_calls_with_your_pc.html

There are plenty of reasons to record a telephone conversation. One of the most fun may be recording a call to customer service for purposes of maintaining your own quality assurance. A more popular reason for recording a phone call is to save both sides of the call as a recorded performance or interview. The podcasting craze brings a flood of questions about call recording to my inbox on a regular basis, so it's time to address the idea of call recording in a way that outlines both the recording options and the methods for recording a call.

Call Recording Options

There are several options available for call recording, each with its own set of advantages and disadvantages. Radio Shack sells two different types of Telephone Recording Controls which are used to connect your phone to a recording device of some kind. A more expensive hardware solution, known as a digital hybrid, offers more control over the recording volume of both sides of the call at a drastic increase in expense. If you have a voice modem in your PC, several software applications are capable of recording all audio that passes through the modem. And there's also the option of recording a call placed through a service like Skype.

Telephone Recording Controls available at the local Radio Shack are both the easiest solution to implement and potentially the worst audio sound quality if improperly used. Depending on which model you choose, the approximate cost is either $16 or $26. Audio passed from the phone line to your PC through one of these recording devices is generally a weak signal needing some amplification to be heard well. The signal passed through the phone lines in a home is commonly fouled up with noise due to poorly shielded phone wiring or close proximity to electrical wiring. This creates something of a conundrum. You can amplify the call by increasing the gain on your PC microphone line in, but the gain increase also increases the noise.

One option is to try and find the phone jack with the least noise. This can be time consuming and the optimal jack may not be in a location convenient for setting up your PC to record.

A second option is to eliminate the noise with audio editing software after the recording is completed. If you use the second option, record 30 seconds or more of an audio file with nothing but the line noise to create a noise profile you can use to clean the recorded audio later.

One nice thing about these telephone recorders is their immediately ready to connect to your PC. The recorder connects to either the wall jack or the phone handset, depending on which model you choose. A 1/8-inch mini plug sends the audio signal to your PC (or to a MiniDisk or other standalone recorder). Follow the same basic steps for recording a podcast to record the call using the free Audacity audio editing application. Another option is to use this setup to record phone calls with an iPod.

A digital hybrid is probably not an option for most home users. They start in the $500 price range and continue up depending on features and quality. What makes a digital hybrid useful is the ability to control the volume of the caller and your own voice independently. If the caller sounds to quiet in your recording, you can boost their volume without needing to increase your own volume. This method potentially suffers from the same limitation of the less expensive Radio Shack units; if there is noise on the line, boosting the volume will also boost the volume of the noise. Using an audio editing app with noise reduction features is necessary here as well.

If you still have a voice modem lying around, recording audio over the modem gives new life to this slowly dying relic. If you have a Creative Labs sound card capable of capturing "What you hear" audio, recording modem audio may be as simple as opening your favorite audio editing app and recording anything passing over the sound card. For a more automated system, an app like Call Soft Pro does an excellent job of monitoring and recording conversations from a modem. In general, the recording quality using a modem is often better than using one of those telephone recorders, but also more expensive.

Recording a VoIP call placed through something like Skype is potentially the most frustrating way to record a call. Many of the onboard sound cards shipping in PCs only support recording the microphone line in or the WAV audio, but not both. If your card won't support both, you either need another card, or you need a way to trick your PC into letting you record the call. Assuming your sound card supports recording both sides of the call, you can enable recording a Skype call by setting the Record Control to either Stereo Mix or Mono Mix. By default, this is probably set to Line In or Microphone, which will only record your side of the conversation. With a Skype call, you have potential for better audio quality with no line noise, but there's an increased potential for latency which results in an echo in the recording. Getting rid of the echo during editing is almost impossible.

[Radio Shack phone recorder] Despite the potential for line noise, I continue to do my call recording using a Radio Shack telephone recorder. I can either connect it to my computer or record the audio using a portable recorder like the Edirol R-1. When there is noise on the line, I can edit the noise out by capturing a noise profile first. Of the two telephone recorders available from Radio Shack, I personally prefer 43-228 model over the 43-1237 model because the 43-228 is more likely to capture both sides of the recording at equal volume levels.

Before you record any call, especially one coming over standard telephone lines, make sure you understand the laws about recording over a phone line for your state or country. These laws are sometimes referred to as wiretap laws, which govern both private citizens and the public sector's ability to monitor phone conversations. I'll let you research that part of the process as I'm not a lawyer and therefore am not qualified to hand out legal advice.

Recording Phone Calls with your PC
source from jakeludington.com/ask_jake/20050222_recording_phone_calls_with_your_pc.html
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Post by mufon »

Just load Cain and Able and ask it to record sip initiated calls. It doesn't get any easier, so easy a caveman could do it.
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Post by HendersonMike »

Thanks, mufon for the heads-up on Cain&Abel. You are right... Soooooooooooo easy.
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Post by Darkman90808 »

Cain worked great for me too! Thanks! Lost patience with Wireshark; didn't know what I was doing, but Cain hit the mark perfectly.

Not really sure why I need it or what I would do with it, but sometimes it's just the challenge and knowing that I can.
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Post by root »

Darkman90808 wrote:Cain worked great for me too! Thanks! Lost patience with Wireshark; didn't know what I was doing, but Cain hit the mark perfectly.

Not really sure why I need it or what I would do with it, but sometimes it's just the challenge and knowing that I can.
Spying on the kids is one excellent reason!
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Post by GuyOnTheAir »

That's just pretty darn cool. So quick and easy. And the power. Oh my!
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Post by rick79jen78 »

can anyone help with some screen shots or a walk through on how to setup wireshark to record the calls?
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Post by snowigloo »

rick79jen78 wrote:can anyone help with some screen shots or a walk through on how to setup wireshark to record the calls?
make sure the button is clicked next to the folder
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Post by Darkman90808 »

/deflector shields raised

Okay, here's what I've managed to finally do in Wireshark. I, like Rick79Jen78, had a heck of a time figuring out how to manuever around Wireshark to record and playback a conversation. So, here is my feeble attempt to 'splain how I did it:

Open Wireshark
Capture
Interfaces
Start [to begin recording]
Stop [to end recording]
Statistics
VoIP Player
Select Call
Player
Decode
Check boxes next to each channel (see previous post)
Play

Voila! This should play back the recording you selected in dual channels, which I think it tres kewl!

Hope this helps. I'm not the least bit technical, so anyone who would like to improve on this explanation is welcome.

/deflector shields lowered
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Post by Joyful »

couch-potato wrote:You could connect an answering machine to the same MJ line, and hit the record button.
I'm sure this would work very well.

Some here may want it digitally recorded. I do have great software called PD Marq Audio Recorder which I haven't tried yet with my MJ. The software is very inexpensive and works exceptionally well to record anything on the Internet, even converting the recordings to mp3 formats and more. I'll check it out with my MJ. :)
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Post by rick79jen78 »

Denver Dave wrote:I tried freerecorder and could not get it to work:
http://applian.com/freecorder3/

I'll try wireshark - are others using it to record calls or is this just a theory?
I tried this free coder and it records both what i say and what i hear however it records them as seperate files and breaks up the files if there are silences.

Its good if i want to recombine the files using an audio editor but i need something simpiler that i can choose just the handset in line and handset output at same time.
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Post by rick79jen78 »

ok well after testing many programs some to complex and some not crackable yet :(
i found that Cain & Able http://www.oxid.it/ is awesome for what i need
records both sides of conversation automatically does not interfer with voice uality and sounds great
records both inbound and outbound calls also

I may notbe able to use recordings in court aginst my exwife but DCFS would love to take the recordings lol
Then i could win custody by default :)

On another note i am told if you have the recordings transcribed then it becomes admissable in court withought consent

there are companys that will transcribe your recordings for you
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Post by GuyOnTheAir »

Yes, by far the simplest and easiest seems to be Cain and Abel. I highly recommend it.

You can find it here: http://www.oxid.it/cain.html
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Post by HendersonMike »

Yes..... C&A does appear to be the best and by far the easiest. Just make sure you set it like I show in my previous post.
Also, you can have it start (C&A) automatically by:
Double click My Computer
C drive (if applicable) (some actually put their program files on another drive but most will use C)
Documents and Settings
HP_Administrator (yours may be different)
Start Menu
Programs
Startup
Once that is open, go up to the File tab and click it
Then New
Then Shortcut
Then navigate to C drive
Then to Program Files
Then to Cain Double click on Cain (it should have a black icon with a large red C in it.
Click next then finish.
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Post by magicgabe »

For some reason I can't get Cain and Abel to work. I installed it, and configured Sniffer to automatically start. I restarted the software, and I went to the Sniffer/VOIP tab. What did I miss?
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Post by snowigloo »

make sure the button is clicked next to the folder icon
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Post by magicgabe »

I figured out I need to check the "Don't use promiscuous mode" to get it to work. Thanks!
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Post by argonavt »

Hi
i tried to start it work, and ... fail.
it not recording conversation. i only hear "blips" , which is before starting conversation.
what did i need to do?
in config window written: "only ethernet adaptors support" . But Majicjack use USB port.
How can it work at all? Please, help me to configure this thing :( , and bring it to work....
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Post by LikeMagic »

You should select your PC's LAN network connection (wired or wireless) which is the network connection MJ softphone would use to communicate. The USB MJ device is just a USB audio device with telephone jack interface, has some built-in ROM & flash RAM. It is not a "network connection" type device.
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Post by argonavt »

after several more tries of "kein and Abel" , found, that is not very useful for me.
first , you can't eliminate it from task bar, and accidentally it can be closed.
after more reaserch, found another pocket, which is work well. it hidden, small, separate recorded calls to directories according data etc.
this pocket calls OrkAudio. (http://oreka.sourceforge.net/download/windows)
i'm not big programmer, and in first program look strange.
it has no any menu or other thing. it has an exe file, you switch it on, and after that , just need to go to directory, where files are stored...
it has only on ething, which i can't figure out, how to work with it.
sometimes, it record only one side on the conversation. an opposite site. not me.
looking into manual, thay have chapter :

7.3. Only one side of the conversation is recorded
Make sure that RTP traffic for both sides is actually seen on the considered network interface. A packet sniffer such as Ethereal can be used for that.


i understood, that in my case, not both sides are seen. question, why it happened not all the time?
what to do in this case?please, answer as for lummer... :oops:
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Cain & Abel setup for recording

Post by TimC »

Would sure appreciate it if anyone could walk me through the config setup using C&A for recording calls from MagicJack

C&A is installed but I'm unclear on the settings required to record calls
Under config:
? Start sniffer on setup yes?
? Start APR on setup yes or no? Is APR needed?

Is setup in this case fresh boot up of the system?

All of the filters are checked incl SIP/RTP

VOIP tab is depressed

I placed an outgoing call on MJ but nothing happened

Thanks for your help..........This is a good forum for sure

Tim

BTW: Is there a way to record one side of the conversation only.(other party) I want to eliminate as much noise as possible for creation of an MP3 file.
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Cain & Abel setup for recording

Post by TimC »

I figured it out by myself ....yippie

I still wonder about being able to turn off the recording of one side of the conversation....I was hoping to be able to start the conversation then turn off my side of the recording to reduce noise. I could use the mute button or something mechancal but I was hoping for something cleaner in software
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Post by Darkman90808 »

Although C&A is pretty easy, I've actually grown partial to Wireshark. One reason is the ability to separate channels. I'm in the process of testing my two different MJ's - one pre-March 8th and the other post March 8th. Early results seem to support the notion that the outgoing voice sound on the pre-March 8th is louder.

But back to the question by TimC... Wireshark will let you turn off one channel.
ex0lete
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The easiest Free recording solution with 2000 and XP

Post by ex0lete »

The easiest solution I found is the SoliCall SoftPhone Add-on.

http://www.solicall.com/products.html

It only runs on Windows 2000 and XP but integrates very well into the Magic Jack Sip dialer. You're able to record wave files or MP3's
of the entire conversation easily.

Setup is very straight forward and provides documentation on how to configure various VOIP apps (ie. Google talk) as well as the
the Magic Jack Sip.
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Post by HendersonMike »

I tried that solicall twice. The first time, I could not generate any sound files (aka not recording anything).
Second time I tried it (re-install), I got wav files. wav files showed sizes but nothing was actually there.
Besides, on both installations, it made yahoo messenger max out my cpu's...
So...
Solicall is toast on my machine.
I'll stick with C&A.
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ex0lete
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Post by ex0lete »

Not suggesting that this happened to you, but by default the Solicall recording option is turned off. You need to enable it through the Options menu of the Solicall application and select your proper Audio In / Out device on your computer.

Once that is set and you've selected the format for your output files (.wav , .mp3 or both) you need to go and configure the application you are using it with.

In the instance of Magic Jack, you would go into the Menu (from the Magic Jack SIP program,) switch to Headset or Other, and then select the new option of SoliCall Audio Device under both Speaker/Earpiece and Microphone.

Once you place your call, you will notice several small files appear in the user defined Solical output folder, slowly growing in size....

I originally thought that nothing was being generated either, but be patient, the recording is happening if files are generated in the output folder.
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Post by soulstormdotcom »

If you're into headset mode on the PC wouldn't using something simple like MP3myMP3 also work by recording the stereo mixer?
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Post by Darkman90808 »

I also tried Solicall and couldn't get it to record; it may work, but it was too much aggravation since I have Wireshark & C&A that allow me to record.
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Post by AlaninKY »

I use the various versions of XP on my computers. The Cain and Able instructions posted here work wonders with all my magicJacks. :P
thejudge
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Post by thejudge »

Hello,

I want to use Cain, but after install it records only about 2 seconds of the call even if the call is several minutes. Heck, Cain even shows it is recording during then entire call. But again the file size is only 37kb and has 1-2 seconds of sound. Set it up as seen here, but no work.

Running XP Pro, Klite Codec pack, and a phone (no headset being used). Turned of Windows firewall, but no changes. Seems to be a codec or setting issue.

I tried Wireshark and it does work great at recording both sides of the call. The only issue I have with WS: It records ALL packets and the files get huge! Can't filter it easily and can't figure it out...yet. Next, it cannot record each call separately and assign it its own wav or Mp3 file like Cain.

For now, WS works, but I don't prefer it. So, I wish I could get Cain to work.

Any suggestions as to why Cain would not record the entire call?

Thanks in advance.
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Post by Denver Dave »

Good luck

There are 3 main issues that keep MJ from being fantastic and you have hit on one of them. Here they are, not in any particular order:

(1) Hard to record calls - nothing built in

(2) No true 3 way calling where we can initiate both outbound calls. I may have to go back and test skype again for landline call quality, seems like 9 people could be on a call.

(3) The &**))&&&^( splash image comes up every time I boot my PC so to prevent this I have to keep the MJ disconnected until I wish to use and then hard to remember to do it - instead use my landline or skype.

Thanks for bringing the issue up again. We need MJ to put in standard solutions not hard to do hacks.

Dave
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Post by BryanW »

This works great for me. I mighta messed with the options a little bit, but I had it recording both sides of the audio in literally minutes.

http://oreka.sourceforge.net/download/windows
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Post by thejudge »

Denver Dave wrote:Good luck

There are 3 main issues that keep MJ from being fantastic and you have hit on one of them. Here they are, not in any particular order:

(1) Hard to record calls - nothing built in

(2) No true 3 way calling where we can initiate both outbound calls. I may have to go back and test skype again for landline call quality, seems like 9 people could be on a call.

(3) The &**))&&&^( splash image comes up every time I boot my PC so to prevent this I have to keep the MJ disconnected until I wish to use and then hard to remember to do it - instead use my landline or skype.

Thanks for bringing the issue up again. We need MJ to put in standard solutions not hard to do hacks.

Dave
Dave,
Well, I did not bring up any of those issues really. But then again, everyone has things about things they don't like. ;-)

1)Yeah, there is no "built-in" record feature, but it's not really hard to configure at least one of the many programs available to do so. It's just each one does it differently and everyone that uses them has different needs and expectations. Like me. ;-)
2) Personally, I've no need for 3-way calling. Never used it in 30 years.
3)Personally, the splash screen is not that bad. Does not matter to me that it shows or not. Does not affect functionality of the product.

Expectations is what this comes down to. I feel MJ works just fine. Sure, there are some cool features that could be built in or minimized to make it cooler, but overall this thing works pretty darn good. JMHO.

Ok, back to the thread topic...
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Post by thejudge »

BryanW wrote:This works great for me. I mighta messed with the options a little bit, but I had it recording both sides of the audio in literally minutes.

http://oreka.sourceforge.net/download/windows
Bryan,

I've seen this here before. If this works with the sound card, I think....that it will work only with a headset. I am not using a headset but rather an actual phone. So I believe it must monitor SIP packets in order to record both sides of the call.

Any additional info on this program?

Thanks.
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