I have the magic jack hooked up and everything was working great for the first month. then out of the blue now about 5 minutes into a call, the incoming voice cuts out.
I've installed a bigger power supply thinking it was a power issue, I've tried other usb ports.
maybe someone else has a cure for this.
new guy help. please.
Moderators: Bill Smith, Pilot
A couple of ideas come to mind. First, make sure that your USB ports aren't going into standby mode. You can do this by right clicking your "My Computer" icon and clicking on "Properties", then the "Hardware" tab, then click the "Device Manager" button.
Go to the bottom of the pop-up screen and you should see "Universal Serial Bus Controllers". Click the + sign there to open up the sub-menu and double click on each of the "USB Root Hubs". Go to the "Power Management" tabs in each one and make sure that the "Allow the computer to turn off this device to save power" button isn't checked.
If those are all ok, maybe try an AC powered USB hub.
Go to the bottom of the pop-up screen and you should see "Universal Serial Bus Controllers". Click the + sign there to open up the sub-menu and double click on each of the "USB Root Hubs". Go to the "Power Management" tabs in each one and make sure that the "Allow the computer to turn off this device to save power" button isn't checked.
If those are all ok, maybe try an AC powered USB hub.