Need help with results of voip test

shampooguy · Post by **shampooguy** » Sat Mar 01, 2008 1:06 am

So here are the results of my voip test, can someone help me with what this means

The test agent could not connect to Boston using the standard SIP port (5060), but was able to connect and run a test to another location via an alternate port (6000). This indicates that one of the following may be true:

* If you have a VoIP Service, your VoIP/Phone Adaptor may have reserved the standard SIP port and is filtering out our SIP packets. Consider temporarily removing the Adaptor from your configuration and re-running the test.
* Your Personal Firewall, if you are using Windows XP, may be filtering the SIP port used for communication.
* Either your home firewall or your broadband provider's firewall is blocking the SIP port used for communication.

More test results:

Download speed 4815 Kbps (socket test)
Upload speed 477 Kbps (socket test)
Quality of service 99 %
Maximum delay 9 ms
Round trip time 22 ms
Upstream jitter 1.2 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 3.5 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

I've disabled my firewalls, both windows (vista) and CA security suite, but these test results remain. My call quality has been mostly "miss" since I signed on with this company, and it has certainly been a tough sell to my friends and family when call quality has been poor. In fact, I'm certain they will never buy this device.

My internet speeds are up to snuff, 2g ram, powered usb hub, uniden 2.4 ghz 3 handset cordless, what else is there?

Do I check if Charter Communications is blocking the "SIP port"?

Stewart · Post by **Stewart** » Sat Mar 01, 2008 2:59 am

While it's not clear what may be blocking the test port, that's not related to your MJ problem -- a needed port, if blocked, would prevent you from calling at all, rather than cause quality problems. Otherwise, the results were excellent. As a confirmation, test to Boston at http://www.testyourvoip.com/ and report scores in each direction (with details if less than 4).

Please describe the trouble you are having. Is the poor quality heard by you, by the remote party, or both? Describe nature of impairment(s), e.g. choppy voice, noise, distortion, clicks and pops, inadequate or excessive volume, echo, etc. Happen on incoming, outgoing, both? Happen at all times of day? Happen on all destinations, e.g. local, interstate, toll-free? Happen even when using a corded phone, connected directly to MJ with a short cord (no house wiring)?

shampooguy · Post by **shampooguy** » Sun Mar 02, 2008 12:57 am

Another test shows I'm 4.1 to Boston, 4.3 from. The other night it was 3.8 average. Seems like decent scores. The biggest problem with call quality, in and out, is choppy voice, cuts in and out. Also, folks on the other end say I sound distant sometimes. I can try a corded phone hooked up directly. thanks for the suggestions.