Unable to dial certain phone number

erchris · Post by **erchris** » Mon Jun 15, 2009 12:54 pm

I received my Magic Jack last week. Since connecting, there is one phone number that I cannot reach. I get a message that the number has been disconnected. However, the number is fine- I can call it with my cell phone. Also, I can receive calls on my Magic Jack number from that phone number. I can dial all other numbers that I have tried- except this one.
Any ideas?

tony · Post by **tony** » Mon Jun 15, 2009 1:45 pm

erchris wrote:I received my Magic Jack last week. Since connecting, there is one phone number that I cannot reach. I get a message that the number has been disconnected. However, the number is fine- I can call it with my cell phone. Also, I can receive calls on my Magic Jack number from that phone number. I can dial all other numbers that I have tried- except this one. Any ideas?

A long shot, are you dialing the desired number as a 10 or 11 digit (with the leading "1")? With MJ, every number, regardless if it's across the street, requires all 10 digits at a minimum. Adding the leading 1 for numbers in the US and Canada doesn't hurt either.

If you want to send me a private message with the number, I can try that number for you. If it's a private number, tell me when it's a good time to call it. I'm on Pacific time (Los Angeles/Seattle/Vancouver).

erchris · Post by **erchris** » Mon Jun 15, 2009 2:19 pm

Yes, I am dialing the whole number, including the 1. The weird thing is that it works occasionally- it worked on Friday, and it's working right now. but it didn't work all weekend, and it didn't work this morning. Who knows!

RonV · Post by **RonV** » Mon Jun 15, 2009 2:30 pm

I have a simular experiance with a number I call here in Illinois. Usually is works but every couple of days I get a message that the line is out of service. But If I call it from my cell or my other VoIP provider it works fine. Its has to be based on a signal from the land line provider or switch.

northwst · Post by **northwst** » Tue Jun 16, 2009 12:07 am

I am curious if it is a Verizon Wireless number?

I cannot dial Verizon Wireless.

burnedandfrozen · Post by **burnedandfrozen** » Sat Jun 27, 2009 6:27 pm

hey peeps, i'm having the same problem. i found this forum while waiting to talk to someone with tech support live chat. they transferred me twice while in the support chat to help me, but ended up having to give my information to be emailed back about the situation within the next 2-3 days. i'll let you guys know if i receive a solution.

ufkdf · Post by **ufkdf** » Fri Jul 03, 2009 10:29 pm

My wife's Sprint cell phone could call our MJ number, but now gets the "out of service" message. I haven't tried to contact customer service because past attempts were fruitless.

JoelIrwin · Post by **JoelIrwin** » Mon Jul 06, 2009 4:12 pm

I had this problem trying to dial one of the local branches of my Fidelity Investments office -- instead of getting their main voice prompt, I would end up ringing in someone else's office inside that branch.

I never could figure out the reason for this -- it is a local number here in Houston (same area code as my home / land line). I just made it a habit to use my local/AT&T land line when calling the Fidelity Office - still happens!

oldtimercurt · Post by **oldtimercurt** » Mon Jul 06, 2009 4:15 pm

You might let Fidelity office know. Sounds like their internal system may be screwed up.

OTC

JoelIrwin · Post by **JoelIrwin** » Mon Jul 06, 2009 4:16 pm

Did months ago - they could not care less. No one else seems to have the problem other than my Magic Jack.

oldtimercurt · Post by **oldtimercurt** » Mon Jul 06, 2009 4:21 pm

Oh well, so much for long distance trouble shooting

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Unable to dial certain phone number

Unable to dial certain phone number

Re: Unable to dial certain phone number

can't connect to MJ number