MAGIC JACK CONTACT INFO AND TRUE COMPAINT FORM

FedUpWithMagicJack · Post by **FedUpWithMagicJack** » Thu Jun 18, 2009 4:25 pm

If you really want to complain about Magic Jack, here is how:

http://www.seflorida.bbb.org/ComplaintD ... D=92003333

That is their actual physical address, name of the person in charge, and the Better Business form to fill out an official complaint against them.

MagicPhoneMan · Post by **MagicPhoneMan** » Fri Jun 19, 2009 5:20 pm

How can MJ have 1370 complaints, a 2 star customer rating and still have a BBB rating of A-

Post by **laserjobs** » Fri Jun 19, 2009 5:23 pm

MagicPhoneMan wrote:How can MJ have 1370 complaints, a 2 star customer rating and still have a BBB rating of A-

Because the BBB is a total farce that gets paid by it's member companies for good ratings.

dlong · Post by **dlong** » Sun Jun 21, 2009 12:52 am

laserjobs wrote:
MagicPhoneMan wrote:How can MJ have 1370 complaints, a 2 star customer rating and still have a BBB rating of A-
Because the BBB is a total farce that gets paid by it's member companies for good ratings.

And while I agree with you about BBB. I think in this particular case, if you look at the statistics, it shows MJ do resolve the complaints with refunds and such. Although, I'm not sure what "Agreeing to perform according to their contract" means. Not to mention, how many users does MJ have; compared with 1370 complaints (from a PC Mag article: 2 million magicJacks since the product launched, and it's now selling them at a rate of 250,000 a month) ? Assuming only 1 million is being used and 1000 complaints were unresolved, that would be .001% or 1 per 1000 users.

With that all said, I for one, will not renew when my subscription if I can not use it with my ATA. So until my subscription runs out or someone figures out how to make with an ATA, I actually have it plugged into a 3.0 GHz server (it's up all the time anyway) and voice quality sucks compared to my ATA.

-d

-Dan