When I booted up yesterday, magicJack did not install. The blue light came on but no pop-up screen. My Computer shows no icons for MJ! Ihad a LONG tech chat with someone named George who had me try various things, including uninstalling Nero and Roxio but no joy. In Disk Manager I find that something is plugged into the USB port, but it is "unreadable".
At the end of the tech chat, George told me that he would "escalate your issue to the concerned department and they'll get back to you very soon." I have not heard from anyone in 24 hours and I wonder if others may have had a similar problem and if there is any other way to contact magicJack. If I have a defective unit, (which has been working fine since Dec. '07) I would like it replaced.
Any help would be appreciated.
Thanks.
Blue light but no Icons
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