verify your login HELP

Having issues with your magicJack? Post here, and we'll try to help you out!

Moderators: Bill Smith, Pilot

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Valiant
MagicJack User
Posts: 41
Joined: Thu Apr 02, 2009 7:27 pm

verify your login HELP

Post by Valiant »

HI this came up on my screen.IT says your magicjack has already been activated.please enter your email address and pasword to verify your existing account and it has my phone number there also.IS this legit or a bug.I had majic jack about 3 months now and this is the first time its come up.
Valiant
MagicJack User
Posts: 41
Joined: Thu Apr 02, 2009 7:27 pm

Post by Valiant »

should i go a head and fill this out because theres no exit button.any help please.
bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Post by bitstopjoe »

If you accidently double click the green Magic Jack ready to call box it will come up with that. Just enter the same email and PW as you first did and click next.
I just tested it and it works fine

Joe Sica
Valiant
MagicJack User
Posts: 41
Joined: Thu Apr 02, 2009 7:27 pm

Post by Valiant »

Thank you
put3namo
MagicJack Newbie
Posts: 1
Joined: Wed Jul 29, 2009 10:58 pm

MJ always ask to verify my account??

Post by put3namo »

hello,
I have the same issue whenever I start my system it always prompt me to verify my E-mail and password?
I entered my credentials and MJ works fine, however its annoying every time i start MJ I would have to do it ? pls help
IndieAuthor
MagicJack Newbie
Posts: 3
Joined: Fri Jul 31, 2009 12:42 pm

Post by IndieAuthor »

I got my MJ yesterday, registered, got the confirmation email and even paid for the first year. After unplugging it for the night and plugging it in again, I got a request to sign in and then got --

Email address is not on file, password is invalid or magicJack serial number is not associated with login

I've called them and explained I can't use their live chat because the same thing happens then (invalid email, which is required to speak with Live Help). They told me to try again in a couple of hours.

Does anyone know how often this happens?
sally
MagicJack Newbie
Posts: 1
Joined: Wed Jul 01, 2009 3:05 pm

Post by sally »

What if you don't remember your password. How can you reset it.
didaboston
magicJack Apprentice
Posts: 18
Joined: Sat Jul 18, 2009 10:47 pm

Post by didaboston »

sally wrote:What if you don't remember your password. How can you reset it.
http://my.magicjack.com/login.html



click on : "remind me by email' (see link)
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