Please Check Internet and double click[Error 3]

[Cherrys8]

Hi Resources,

I recently purchased MJ , registered and got phone number.When I login to make calls from PC,MJ windows shows following message "Please check internet and double click [Error 3]" . I tried all sort of fixes that Official MJ Tech support suggested but nothing seems to work.They finally asked me to check my Internet service provider to check my internet port settings.I should say Tech support was not great help to me...I did some google search and tried following steps :

1. Checked all settings for MJ.
2. Turned off Windows firewall,antivirus.
3. Upgraded my PC with VISTA only Upgrades
4. Unplugged and plug-in various times to see if it fixes.
5. Tried to insert MJ in every USB port I had on my Laptop.
6. Format MJ and re-install MJ.

I remember not having any sort of issues when I used MJ before but only see for this new MJ I recently purchased.I would appreciate if somebody had similar issue and steps to resolve it.

Thanks for your time.

~Thanks
Cherry

[kumar]

Hi Resources,

I recently purchased MJ , registered and got phone number.When I login to make calls from PC,MJ windows shows following message "Please check internet and double click [Error 3]" . I tried all sort of fixes that Official MJ Tech support suggested but nothing seems to work.They finally asked me to check my Internet service provider to check my internet port settings.I should say Tech support was not great help to me...I did some google search and tried following steps :

1. Checked all settings for MJ.
2. Turned off Windows firewall,antivirus.
3. Upgraded my PC with VISTA only Upgrades
4. Unplugged and plug-in various times to see if it fixes.
5. Tried to insert MJ in every USB port I had on my Laptop.
6. Format MJ and re-install MJ.

I remember not having any sort of issues when I used MJ before but only see for this new MJ I recently purchased.I would appreciate if somebody had similar issue and steps to resolve it.

Thanks for your time.

~Thanks
Cherry

What kinda of internet do you have? Also what router are you using. Did it originally work? Finally Did you try other computers in the house?
Peace
Kumar

[Cherrys8]

Kumar,Thanks for your response.Unfortunately I do not have all those information to get it resolved right away. As iam trying to help one of my friend I need to find out those details.

But I can say ,this is first time setup on that PC(VISTA) and do not have any other PC's to check if it works.I will post details as soon as I get them.Thanks again for your reply.

~Thanks

[kumar]

Kumar,Thanks for your response.Unfortunately I do not have all those information to get it resolved right away. As iam trying to help one of my friend I need to find out those details.

But I can say ,this is first time setup on that PC(VISTA) and do not have any other PC's to check if it works.I will post details as soon as I get them.Thanks again for your reply.

~Thanks

Oh, ok find out the Version of Vista while you are at it.
Peace
Kumar

[Cherrys8]

I will sure post more details ,meanwhile can you give me some tips to workaround. Did you have same issue what was fix ?

Tech support from MJ team suggested to check ports.Is there a way that we can check for open ports and if not open can I configure PC for specified magicJack ports???