Can't click telephone option, no audio device?

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Vaginarian
MagicJack Newbie
Posts: 4
Joined: Sun Feb 24, 2008 12:12 pm

Can't click telephone option, no audio device?

Post by Vaginarian »

This thing was working fine, then after a reboot it says no input audio devices are found, and I am un-able to select telephone in the headset config.
It was there yesterday!
I did magicfix, no go. tried the recovery thing, no go.....
I have a dialtone.... Everything is listed in device manager like when it was working...
What the hell could have happened?
ChuckIL
MagicJack Contributor
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Joined: Wed Nov 28, 2007 2:30 pm

Post by ChuckIL »

MagicJack is having all kinds of problems today. Wait a while and it will probably fix itself.
GuyOnTheAir
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Post by GuyOnTheAir »

And the old "unplug, wait a few moments, and plug it back in" advice is probably wise, too.
Vaginarian
MagicJack Newbie
Posts: 4
Joined: Sun Feb 24, 2008 12:12 pm

Post by Vaginarian »

GuyOnTheAir wrote:And the old "unplug, wait a few moments, and plug it back in" advice is probably wise, too.
Brilliant, like I didn't try that first....
saxman
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Post by saxman »

come on-he's just throwin ideas your way guy, be nice, it's free help ok?-Like it was stated already-the whole system has been going through alot of changes the last couple days. The tech crew is upgrading the system. I lost my voicemail for a few days. Now it's back and sounds better then before so give it a day.
Vaginarian
MagicJack Newbie
Posts: 4
Joined: Sun Feb 24, 2008 12:12 pm

Post by Vaginarian »

saxman wrote:come on-he's just throwin ideas your way guy, be nice, it's free help ok?-Like it was stated already-the whole system has been going through alot of changes the last couple days. The tech crew is upgrading the system. I lost my voicemail for a few days. Now it's back and sounds better then before so give it a day.
Why not just quote the whole help page from their site.....
Sorry if my frustration is showing.
HolmanGT
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Post by HolmanGT »

Vaginarian,

If you are using XP I don't know.

If you are using Vista I don't know why all of a sudden for you but mine on Vista always did that same thing. I installed Vista SP1 and the problem was fixed.

Good Luck.
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
Vaginarian
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Joined: Sun Feb 24, 2008 12:12 pm

Post by Vaginarian »

Re-installing my audio drivers seemed to work, why ?, i dunno.......
misc2
MagicJack Newbie
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Joined: Sun Mar 02, 2008 7:33 pm

can't select telephone fix

Post by misc2 »

While Your Magic Jack is plugged in and softphone running go to device manager expand sound video and game controllers and update drivers for USB Internet Phone by Tiger Jet. Skip check the web for software and install software automatically. Worked for me.
Mikecarol
MagicJack Newbie
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Joined: Sat Oct 02, 2010 7:36 pm

USBAudio.driver blind leading the blind

Post by Mikecarol »

If you can't select phone, you need USBAudio.driver---I have had this problem every time I reinstall the XP embedded operating system. The driver will not install properly most of the time for me---when you first plug in the magic jack, you should get a box asking what to do about New Device Found. You probably won't be able to get to it because the Magic Jack startup box horns in on your screen and takes over--resistance is futile--it is taking all your cpu anyhow just let it finish and it looks like MJ is working but you can't select phone. That New Device found box is the only way I can get the whole set of drivers to install, particularly if you get a virtual memory error, and some drivers are missing. Trying to update the drivers from device manager doesn't work for me, because the OS thinks the drivers are already working fine, but we know different. If you have this problem, delete the mj folder that is in the Applications Data folder under Administrator, so that you can restart the Thin Client and magic jack will be reinstalled, and you will get the box asking what to do about New Device Found. Another problem you may have is the EWF thing. No one on here has every specifically said anything about Commit or Overlay commands, they just say turn it on and off--also not saying if you should reboot. Correct instructions would be something like:EWF turn on, Commit, then Overlay, then reboot. I never know if I am supposed to commit or just turn it on...
The USBAudio.driver is found at:
http://rs9.rapidshare.com/files/1398091 ... Driver.zip

It contains 9 files in the i386 folder, when it installs properly you will see each of the files being written.
Turtle1972
MagicJack Newbie
Posts: 1
Joined: Fri Apr 27, 2012 10:35 am

Another option for fixing this issue

Post by Turtle1972 »

I recently moved my magicJack device from an old Windows XP laptop (which I'm giving to a friend) to a desktop computer which is running Windows Vista. The desktop computer sits in my network closet -- I use it more as a development machine, so I typically connect to it using Microsoft's Remote Desktop client.

After plugging in the magicJack USB device, I remoted into the machine to launch the software, and this is when I saw the "No Audio Found!" error message. I wasn't able to make or receive calls.

I verified that all of the audio drivers were installed and working correctly, and then noticed that while I was remoted in, those drivers were essentially put "on hold" and replaced with a virtual audio driver. This virtual driver allows the audio from the computer to be sent to the remote desktop client. It works great for that purpose, but it was getting in the way of magicJack.

The solution: change my settings in the Remote Desktop Client as follows:

For Mac Remote Desktop Users:
  • Go to the RDC menu and choose Preferences
    Click on the Sound tab
    Go to the "Sound" tab of the settings for the connection.
    Under the heading "Play sound from the Windows-based computer", select the option which reads "On the Windows-based computer only".
For Windows Remote Desktop Users:
  • Click on Options
    Click the Local Resources tab
    Under "Remote Audio" click the Settings button
    Under "Remote Audio Playback" choose "Play on remote computer" and click OK.
Hopefully these settings help someone else out there!
udsting
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Location: Gay bar.

Post by udsting »

Make sure that you see the Serial number of your magicjack device which is found in the Menu button.

Next step:
Go to Device and and under Sounds and video games controllers look for USB interent phone by tigerjet, once found right click on it and click on uninstall if prompted for a restart plug the magicJack to a different USB port and uninstall again it should not ask for a restart this time, once uninstalled right click on Sounds and Video games controllers and click on scan for hardware changes.
Restart dial pad and the NO AUDIO FOUND! should be gone and be able to switch to Telephone. Hope this helps.
I'm GAY and PROUD.


Loves to hang out in the Cockpit.
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black_icon
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Post by black_icon »

@ Vaginarian,

You may try visiting this thread: http://www.phoneservicesupport.com/mj-d ... 12027.html
Never UnderEstimate the Power of your Finger
hypnotoad
MagicJack Newbie
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Joined: Wed May 09, 2012 2:44 pm

Re: Another option for fixing this issue

Post by hypnotoad »

Turtle1972 wrote:I recently moved my magicJack device from an old Windows XP laptop (which I'm giving to a friend) to a desktop computer which is running Windows Vista. The desktop computer sits in my network closet -- I use it more as a development machine, so I typically connect to it using Microsoft's Remote Desktop client...
:idea: Wait.. :oops: No wonder this problem was always intermittent for me! Thanks Turtle1972! You saved me from altering an otherwise flawless Windoze PC.

In Russia hypnotoad gives glory to you! :D
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