No in or outgoing calls on Dell Inspiron with wifi card

[wdistler]

Brand new MJ arrived today. Plugged it into my Dell Inspiron Celeron Laptop. It wouldn't install. Called MJ Tech chat they told me to uninstall Nero and Music Match. Unistalled both and in then installed, but couldn't make calls out or in. It would give me three beeps and then show "Not Answering" in the call log. Tech chat had me run update and MJfix. MJfix would not complete.

Plugged the MJ into my Dell Tower..it worked. Plugged it into my wife's Toshiba laptop...it worked.

Then reset my laptop to a prior access point and installed again..same problems.

Tech Chat said they would have their chief engineers solve the problem..right!!!!

Any help would be greatly appreciated.

[HolmanGT]

wdistler,

MagicFIX will run to completion even if your MJ is broken I really don't know what the hell it does beside set the volume levels that you can do by hand.

The normal reason it won't run is it is an hyper-active Java scripted application and M$ (especially Vista) doesn't like that. Make the MagicFIX page a trusted site with protected mode turned off and it should run to completion for what ever good it will do you.

I have had it fix my Vista problem of not auto-starting a gazillion times. It always finds it not working, it always fixes it and it alway never works after the fix. I think it is one of the least functional fix-it programs I have ever seen and it kind of ticks me off when people call Tech Chat and the MagicFIX doesn't run that they don't seem to know that if you have your security set at the default levels there is no way in hell it will run on a Vista machine and a lot of XP machine especially if it has SP3 on it.

Also this is another pet peeve of my about their Tech Support they always tell people to field strip all the software on your machine, it never does any good and then they hang up on you leaving you with a computer devoid of software.

There are a couple of media players that MJ doesn't play nice with and MJ is not fond of Nero's Virtual Disks. I am sorry I don't remember the names of the two media players but do a search on this site and you will find them. If you remove anything Nero just remove the Virtual CD & DVD the rest doesn't hurt a thing and my MJ ran just fine with Nero but I had never installed the Virtual drives.

Right about here I should say something nasty about the tech support people but I won't and only because I think they have been give a computer, and inferior FAQ manual/database and then thrown to the wolves AKA MagicJack owners who by the time they get to the chat session are so pissed off it is difficult to be civil to your grandmother much less some stranger that is supposed to have the answer and never does.

OK considering this is not the Rant & Rave section I will quit.
PS don't give up just keep posting your questions here and sooner or later either you will find the problem or some God-send will come along and go "oh yea I had that problem and here is how you fix it"

[wdistler]

I'm running XP and not Vista. I the media players I have installed are Windows Media Player, VLC, Hauppuage WinTV, Winamp and the Azueus program has a built in player. Not sure any of these mess with MJ. Anyone know?

[wdistler]

info: Please wait for a site operator to respond.
info: You are now chatting with 'Alicia'
Alicia: Hello, how may I help you?
Warren Distler: This is my 3rd chat. I can not call out or call in on my MJ. It is a problem with my laptop as the MJ works on my desktop and wife's laptop.
Warren Distler: I get three beeps (busy signals) and then nothing both ways.
Warren Distler: I have unistalled MusicMatch and Nero
Alicia: One moment please...
Alicia: Please give me your Mj number.
Warren Distler: where do I find that?
Alicia: Also tell me how long you are facing this issue ?
Warren Distler: phone number?
Warren Distler: 708-xxx-xxxx
Alicia: Your magic jack number.
Warren Distler: #A921
Alicia: Have you registered your magic jack ?
Warren Distler: Yes
Alicia: What number you get for your magic jack, Please tell me ?
Warren Distler: look back a few lines and you'll see it!
Warren Distler: 708-xxx-xxxx
Alicia: ok.
Alicia: Please wait while I check that for you
Warren Distler: the mj works fine on my two other computers, just the Dell Laptop has the problem.
Warren Distler: I am just now loading the MJ on my laptop.
Alicia: ok
Alicia: Please try to make a call and tell me if the isuue is still there or not ?
Warren Distler: OK it is up and running on my laptop
Alicia: ok
Alicia: Is there anything else I may help you with today?
Warren Distler: No, this is my problem can you resolve this for me?
Warren Distler: By running doesn't mean I can make or receive a call!!!!
Alicia: ok.
Alicia: Can you please tell me what message you get when you are trying to place a call /
Warren Distler: 3 beeps and then it displays "not answered" on the call log.
Alicia: One moment please...
Alicia: Open task manager (control+alt+delete) and click the tab named ‘Processes’. Locate and end the following processes: UTSCSI, NEWNET_SETUP, MAGICJACK, and MAGICJACKLOADER. If one or several of these are not listed, do not worry. Now unplug your magicJack, wait 15 seconds, and plug it back in.
Warren Distler: OK
Alicia: ok
Warren Distler: The only one running was magicjack.exe. I ended that and unplugged. Will now try replugging it in
Alicia: ok
Alicia: Please go to ‘My computer’ and locate the drive named Vista Only, Phone, or removable disk (make sure it is the magicJack drive). Right click that drive, click format, and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicjack upgrade again.
Warren Distler: mj restarting now
Alicia: ok
Alicia: Please do the above step also.
Warren Distler: I get a verison wireless message saying my number is no longer in service when I try to call my number. I'll try to call out now
Warren Distler: can not call out. three beeps
Warren Distler: I'm on XP
Alicia: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Alicia: http://upgrades.magicjack.com/upgrade/upgrade.exe
Warren Distler: I did that yesterday, no help
Alicia: Please try it again.
Warren Distler: OK
Alicia: Thank you.
Warren Distler: upgrading now
Alicia: ok
Warren Distler: OK, now try to call?
Alicia: ok
Warren Distler: three beeps and "not answered"
Alicia: One moment please...
Warren Distler: can't call in either.
Warren Distler: perhaps a new number could help????
Alicia: Please wait I will call you to check the issue, Please don't pick the call.
Warren Distler: OK
Warren Distler: your calls are coming in in red and saying "not answered" no ring, no message box showing your calls
Warren Distler: from 208 and 214 area codes?
Warren Distler: now a sip IP number
Alicia: One moment please...
Alicia: Please change your phone and then place a call.
Warren Distler: it's seeing your calls, but getting all the way through
Alicia: Please change your phone and then place a call.
Warren Distler: I'll try that
Alicia: Ok
Warren Distler: same thing 3 beeps
Alicia: Download and run the Recover Tool from the link below. After running the tool, unplug your magicJack, wait 15 seconds, and plug it back in.
Alicia: http://www.magicjacktv.com/1/site/downl ... _setup.exe
Warren Distler: did that yesterday, too!
Alicia: Please it again.
Warren Distler: OK
Alicia: ok
Warren Distler: recover button greyed out only canel is available. does this mean it is running ok??
Alicia: yes
Warren Distler: now what?
Alicia: After running the tool, unplug your magicJack, wait 15 seconds, and plug it back in
Alicia: Now try placing a call to your magicJack number,
Warren Distler: OK, but the tool never ran a recover..here goes..
Warren Distler: the problem is with this particular laptop. Something on this laptop is not mixing well with MJ
Alicia: Do you have any firewall or antivirus here in this laptop ?
Warren Distler: three beeps!
Warren Distler: nothing that isn't running on the other 2 computers
Warren Distler: AVG
Warren Distler: Bluetooth
Alicia: Please disbale your antivirus.
Warren Distler: MS Sync for my smart phone
Alicia: Can you please tell em what internet connection you are using in your Laptop ?
Alicia: And what is the internet speed on you internet connection on your laptoop ?
Warren Distler: nope, that's not it
Warren Distler: 54 mbps through my wifi
Alicia: sorry, you need at least 128 kbps internet connection speed.
Warren Distler: that's my wifi connection, let me run a download/upload speed test on my internet connection. I'm broadband cable with good speed. My wife's laptop worked through wifi
Alicia: ok.
Warren Distler: 10058 up and 980 down
Warren Distler: it's something on my laptop as all other PC's in my house work fine. Unfortunately, I bought this for business and for my laptop. How do I return it?
Alicia: 6. If you are behind a network/external firewall or router, please open the following ports: magicJack uses ports UDP 5060 to 5070, TCP 80 and TCP 443.
Warren Distler: it works on my other PC's behind the same router!
Alicia: ok, then please check if your laptop have any firewall. Then please disable it.
Warren Distler: I also thought that perhaps my USB was underpowered, bt used a powered hub, still didn't work
Warren Distler: OK
Alicia: Because your MJ is working fine and the problem is with your laptop, So, By doing little bit trouble shooting, we can resolve this issue for you.
Warren Distler: closed windows firewall..three beeps on call out
Alicia: ok
Alicia: I sincerely apologise that I could not help you much today. I am escalating your problem to the tier 2 support engineers who will resolve your problem and get back to you as soon as possible.
Alicia: Please give me your name, email id.
Warren Distler: How do I return this. Is there a form somewhere?
Warren Distler: Warren Distler
Warren Distler: [email protected]
Alicia: I am escalating your issue, some body will get back to your from within 24-48 hours..
Warren Distler: We are assuming the MJ is working. As it does not work on the designated PC it is not working
Warren Distler: OK, It was escaleted yesterday, too and haven't heard anything..
Warren Distler: where is the return form?
Warren Distler: I have a money back guarantee
Warren Distler: hello?
Alicia: Warren I would request you to please wait for 24 hours.
Alicia: You will get resolve this issue, esclation process takes 24-48 hours.
Warren Distler: Where is the return form? Are you not allowed to tell me this?
Alicia: And you placed it by yesterday, Our engineers are off on weekends. So, I would request you to please wait for 24 hours more, your escalations has ben done and ti is under process.
Warren Distler: My question was about how to return this item, can you please address that directly?
Warren Distler: hello?
Alicia: I will give you return form, but before that i would like to tell you that due to weekends, our engineers would not provide senior support. Please wait for 24 hours, I don't want that you stop using such a cheap service.
Warren Distler: I will wait until Tuesday before returning it. But would like the link to the form
Alicia: I assure you that you will get this problem resolve by 24 hours, If your will not get contacted by them, then, We will give you return form.
Alicia: Is there anything else I may help you with today?
Warren Distler: I would like to have that form now, please, just in case. This is sounding very evasive.
Warren Distler: Just say you can't give it to me if that is the case!
Warren Distler: Hello???
Alicia: I would request you, that your escaltion is there and if you want then I will again escalate your issue, so that you will get contact asap.
Warren Distler: It seems I will not get an answer from you.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Warren Distler: good bye

[baddog]

My MJ works on my desktop and not my laptop.
I have the same problem that tec support (if that's what it's called) can not fix either.
I just get busy signals eitherway.
Hope someone had a fix.

[HolmanGT]

baddog,

Have you tried other USB ports on you laptop? Like mine has side ports and some in the back.

Also it might be interesting if you tried a powered USB HUB on your laptop.

Where I am going with all this is maybe you laptop just doesn't have enough power to run USB powered devices like the MJ. Some USB powered devices require more power than others and I think it has been reported on this site that using a Powered Hub solved some problems.

Worth a try.

[baddog]

I have tried all ports and two different laptops, works on desktop.
I would have to find a USB power box to try to see if that works.
I thought maybe the usb is not powerful enough, but can find no options for the power.
I have a HP Pavilion ZD8000 running xp, other is a Sony older model.
Is everyone else happy using it with a laptop.
Funny it gets a dial tone and seems like it is going to work but just get busy signal.
You would think that they tested it of a bunch of laptops on would talk about it on their site.

[msiam]

In answer to your question.. Yes.. I use mine on a HP Media Center desk top and it is working perfectly.. I also use it on an xp HP ZD7040us works perfect.. the laptop is also on wireless, I have used it in Hotels and motels on their wireless systems and even in Borders Book stores and occasionally on my neighbors wireless signal. and used it on my brothers dsl wireless.. I did have a problem at my brothers place on his dsl. seems that if I'm the only one using the network at the time it works fine, yet, with any other PC in his house running, the MJ had problems that prevented its use.. This leads me to ask.. Are you on cable, or dsl?? and, if on dsl, is the speed high speed or is it the very lowest that is provided by your Ph Co? That would be a very big contributer to the issue..If you're not on the dsl, ok..fine.. I am just throwing out the possibilities as I see them since I didn't see what your ISP is.. I could look again , but, I just thought I would mention those as possible causes..Also, in some instances, as HolemanGT mentioned, the USB could have problems, the one on the laptop may not be powering properly, the powered USB hub would give a constant voltage to the MJ that is needed.. The Laptop USBs may be drained by other devises hogging the power.. I don't know. Just guessing.. trying to give some options.. But, yes.. My MJ works fine on my HP laptop. Also, if other PCs are running on your network,and especially if you have bit torrent or some other kind of up or download going on.. that could also contribute to the issue. I didnt see any mention of music programs you might be running on your Laptop. check the list of programs that MJ does not play well with.. you may find that one of them is your problem

[richardtaur]

Well, it is your laptop issue. Why you give so much hard time for the tech rep? You know that it is your laptop's issue. Why don't you do a system recovery on your laptop with your recovery disks that came with the laptop? Install a clean OS, try it from no any protection runing on the background. I am also a teck support rep for an ISP company. So many customers just want to give up something is just because it is their system issues. If the laptop is for your business use, and you are a business man, you got to solve the issue by yourself even you are not a tech person. Again, on your system, we don't know what you are runing on your system. Looking at your chat session, if I am the rep, I would ask you what kind of programs that you have on your system? I chated with the tech twice, and they couldn't really help me too much as the issues that my VISTA couldn't recognize my MJ. However, the last resolution was that I restart the system many times in order to make it works. After that, I will know how to prevent the same issue.

[baddog]

I posted problems with the laptop. Everyone had good ideals.
I'm on a 5mg DSL FIOS. I've turned off firewall, Ani-Virus and did the port thing.
It worked on desktop. Last night tried to run the Magic Wizard, could not communicate with Box.

Now here is the funny thing, this morning I tried it again and it was working, except the phone don't ring when I call myself, but the call does come in.
Will try new phone, it's a old Radio Shack phone.
I Turned firewall and Avast back on and it stil works.

I may have a problem again, but thanks everyone for your kind and thoughtful help.

I'll keep everyone posted.

Now I'm afraid to turn my computer off and see if it works, so I'll be brave and try, here I go, works when I un-plugging and plugging back in.

I was able to solve this with out being a child and ranting and raving.

[baddog]

I finally found a phone that rang, a Siemens phone 8825, then the phone started cutting out. Had to start from scratch and back system to 4 days ago and
then fix one by one problems I fixed before.
Still does not ring with any other 4 phones I have tried. So now I'm just trying to adjust the out-going voice.
When I call people they can barely hear me, tried changing volume on pc and softphone no change,
any one else have a problem with too low out-going voice and has fixed it. One thing nice about MJ is you get a new challenge to work with everyday.
I wonder why the MJ forum is still not up?, maybe they don't like to share things in the public.
Anyway this forum is here. Thanks everyone for boldly going where no one has gone before.