OK I've had my MJ for over a year now I don't have any problems calling friends, family or small businesses, The problems come if I call large companies and I'm put though their automated answering system.So here goes I call say Cable services then listen to the spoken prompts then asked to chose between 1 though 6 or though 9 then I punch the number that will take me to the right service, Then I'm told to hold on while they transfer my call while I'm waiting I don't hear anything. Then I look at the magic on my computer screen and I see that “Magic Jack is Ready to call”.
my conclusion is that MJ take that momentary call transfer as a Disconnect. If I'm correct then the people at MJ need to fix that