Outbound works, inbound rings a different number

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princewally
MagicJack Newbie
Posts: 4
Joined: Mon Mar 17, 2008 11:33 pm

Outbound works, inbound rings a different number

Post by princewally »

I got my magicjack today. The outbound call works, shows up on the caller id, sounds great. When I try to call the number back, to test incoming calls, it rings another number. They called me back from the number I supposedly called, and it wasn't the number I called. It wasn't even the same area code. Does magicjack actually have rights to the numbers it is giving out?
HolmanGT
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Post by HolmanGT »

Contact MJ's Technical Chat group, they will be able to straighten out your problem.
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
curiousgeorge
Dan isn't smart enough to hire me
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Post by curiousgeorge »

This is a new one to me,please post your results,would be very interesting to see why this is happening and how to fix it.
help! I am running out of USB ports!!!!!!!!
Tell me, Mr. Anderson... what good is a phone call... if you're unable to speak?
LikeMagic
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Re: Outbound works, inbound rings a different number

Post by LikeMagic »

princewally wrote:I got my magicjack today. The outbound call works, shows up on the caller id, sounds great. When I try to call the number back, to test incoming calls, it rings another number. They called me back from the number I supposedly called, and it wasn't the number I called. It wasn't even the same area code. Does magicjack actually have rights to the numbers it is giving out?
Which number did it ring at? Same number but different area code? Or a totally different phone number?
princewally
MagicJack Newbie
Posts: 4
Joined: Mon Mar 17, 2008 11:33 pm

Re: Outbound works, inbound rings a different number

Post by princewally »

LikeMagic wrote:
Which number did it ring at? Same number but different area code? Or a totally different phone number?
It's a totally different number.

Tech chat said they found the problem, but didn't tell me what it was. Said I'd get an update email in 24-48 hours.
LikeMagic
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Location: LikeMagic Pacific NW

Post by LikeMagic »

That's very weird. Hope they fix that for ya :)
HolmanGT
MagicJack Sensei
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Post by HolmanGT »

LikeMagic wrote:That's very weird. Hope they fix that for ya :)

LikeMagic,

I agree with you about it being strange, but if you have people writing code, installing code and others remotely changing code as part of their support efforts it doesn't surprise me very much that occasionally they get some ins and outs filled with bogus numbers.

Actually I thing that is what is going on with a lot of the strange stuff you hear people experiencing, and we shovel it of on their Tech Support people that pass it on to their programmers that spend a couple of days scratching their head before they have a Eureka moment and suddenly the poor end user finds his problems have Magically disappeared.

I love using that word "Magic" about as much as I have come to love the word "Soon". :roll:
Last edited by HolmanGT on Wed Mar 19, 2008 2:07 am, edited 3 times in total.
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
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SpamBox
Dan isn't smart enough to hire me
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Joined: Fri Dec 14, 2007 4:31 am
Location: Rocky Mountains Front Range

Post by SpamBox »

Finally a new problem!
Yet I don't have a clue how to fix it!
:oops:
Morpheus: What is "coming soon"? How do you define "coming soon"?
cybercitoonline
MagicJack Newbie
Posts: 3
Joined: Wed Mar 12, 2008 4:14 am

Post by cybercitoonline »

Hello Everyone!

I'm having the same problem, I installed MJ last week and selected a 305 number, and everything was working properly, then I decided to have a 310 number and I changed it, and when I enabled the call forwarding is when everything was a mess...

I'm able to make calls and other people's caller ID get the 310 .number, but when calling back.. they get this msg: "The person at extension 646719899001 is unavailable, please leave a msg after the tone when done hang up or press the # key'... but when I call from my MJ to my MJ number I'm able to listen my voice mail recording msg..

basically:

A) I'm able to make outgoing calls with the 310 number - but not to receive at this number
B) I'm able to receive call to my previous 305 number - but people only see the 310 in their caller ID
C) I contacted support a couple of days ago, and they said my problem was escalated and still haven't receive any response from them.

Do anyone have similar problems?

... any suggestions?

Best!

Jc
HolmanGT
MagicJack Sensei
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Post by HolmanGT »

cybercitoonline,

This type of problem is a MagicJack database/server problem their is no way it can be fixed from your end.

Advice; Keep pestering the hell out of Tech support.
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
leons
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Posts: 71
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Post by leons »

This is NOT an uncommon problem with VOIP in general. Outgoing is easy...when number is assigned, the VIOP company puts the number in their outgoing CO, and people will see that number. BUT, these numbers are recycled from POTS. So, the propagation in the telephone switches across the country (i.e. where that newly assigned number points to), often takes a little time. Not unlike making a DNS change for a domain....can take 48 hours or more to propagate worldwide.
saxman
Dan isn't smart enough to hire me
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Joined: Mon Feb 25, 2008 1:35 pm

Post by saxman »

That's what I've found so far with every problem having to do with MJ is that given a little time they go away.-Any new number change will cause problems for a day or two anyway, even with the big landsharks/landline outfits. I'd give it a day or two then start yellin.Prince, if it's not working right in 48 hrs. send this MJ tech support person a detailed email-
[email protected]
princewally
MagicJack Newbie
Posts: 4
Joined: Mon Mar 17, 2008 11:33 pm

Post by princewally »

4 days after I got told 24-48 hours, I still had the problem. I had some time, so I contacted tech support again. Apparently, the "fix" in their script is to restart mj, except it didn't work. I got a new phone number and tested it on the spot, and the problem is gone.
saxman
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Post by saxman »

good deal-hey, it's a new system, gotta cut em slack. We are the cheapest phone customers in America!! That's great. This may make it into Guiness!
princewally
MagicJack Newbie
Posts: 4
Joined: Mon Mar 17, 2008 11:33 pm

Post by princewally »

saxman wrote:good deal-hey, it's a new system, gotta cut em slack. We are the cheapest phone customers in America!! That's great. This may make it into Guiness!
Agreed. That was a 'this is resolved' post, not 'mj sucks'. :)
saxman
Dan isn't smart enough to hire me
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Joined: Mon Feb 25, 2008 1:35 pm

Post by saxman »

O'yea-I got that, but there is alot of people complaining alot lately and to be fair I think the company needs more time to get the kinks worked out. There's a million things that can go wrong with this thing and probably by this time next year there will be very few problems with it. Hope so. I'm hopeful enough to go ahead and pay for 5 years in advance because unless something happens and the company goes under I think the price will go up. Since Dan has millions of his own money tied up in this I don't see him going anywhere. But if he decides to take my 50 bucks and head for the Mexican riviara, well, I probably racked up that much in long distance calls today alone calling around the country to say Happy Easter to people! It's a win/win deal!
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