Must connect to USB

Having issues with your magicJack? Post here, and we'll try to help you out!

Moderators: Bill Smith, Pilot

Post Reply
aldadg
MagicJack Newbie
Posts: 5
Joined: Fri Nov 20, 2009 10:45 am

Must connect to USB

Post by aldadg »

This morning when I booted my computer MJ did not start. I double-clicked on the desktop icon and got the message: "Warning: You must plug Magic Jack into a USB port." How can I fix this problem?
bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Post by bitstopjoe »

SOMETIMES after your MJ has been plugged in for a while it needs to be reseated from time to time. For me it seems to happen once every few months or so. I unplug it and then plug it back in and all is well again ( you may need to reboot depending on how you have MJ configured).

Joe Sica
tony
Dan Should Pay Me
Posts: 509
Joined: Sun May 04, 2008 1:03 pm
Location: Vancouver, BC

Re: Must connect to USB

Post by tony »

aldadg wrote:"Warning: You must plug Magic Jack into a USB port." How can I fix this problem?
hi, others have run into this problem, use the search option in these forums to search for your key words, I'd suggest "must plug usb port", that should bring up tips. It's fixable, not to worry.
User avatar
MJ Problem Solver
MagicJack User
Posts: 34
Joined: Fri Aug 14, 2009 10:55 pm

Post by MJ Problem Solver »

I just do a quick format and replace my contacts.
Then I am ready to call again.
I have been a Magic Jack user since 2007.
Do you get "you must plug into a USB port" error ??
Do you get "Broken Storage" error ??
Tired of talking to support for hours ??!
Lost your contacts ??!
I can have you up and running in about 5 minutes !
Post Reply