chat website cannot be displayed

[emcintosh]

can not get tech chat site to work- says website cannot be displayed
on a laptop so have tried works ISP and my comcast at home

magicfix runs but says cannot find the magicjack
Have run the vista updater- still same issue


have tried all usb ports
magic jack seems to work fine but would like to determime why i cannot get to chat support
and yes i have latest java and all current windows updates

using IE 7 but also does not work with Firefox

lastly 4 days into using magicjack and 911 not yet showing activated

Thanks in advance for any assistance