HELP! "Warning: You must plug MagicJack into USB"

[tdmorgan]

I have had my MagicJack for about a month and have had little problem getting it installed on both an old Toshiba laptop (Windows XP) and a brand new HP Tablet (Vista). It has been a little sratchy at times, but that is not my problem I am seeking help with.

I am trying to install on a two-year-old HP Entertainment computer. I have tried the Mac X OS upgrades, etc. and still keep getting the error message: "Warning: You must plug MagicJack into USB"

Does anyone have any advice or help?

Thanks in advance!

[tdmorgan]

I decided that the issue might be associated with the XP version that I was using and decided to upgrade to Vista. I have the upgrade disks. When I tried to access the DVD, it could not be found! I was getting an error code (39) and searched the internet, finally figuring out that I needed to simply remove the "high" and "low" filters in the registry. Anyway, to make a long story short, this fixed the DVD. Then, I decided to try the MagicJack again to see if it might have been fixed.

It DID fix the error.

The MagicJack has worked OK so far, but don't try using it through a wireless network or with a slow machine. It works fine on a fast machine and through a CAT5 (direct) connection into the router.

Aloha!

[jeridhill]

Can you explain in detail how you fixed this issue? I've been trying to upgrade for a Mac and I've used both XP and Vista and I get the same error.

[tdmorgan]

from: http://support.microsoft.com/default.aspx/kb/929461

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.

If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.