Warning: Must Plug MagicJack into USB

Lobonca · Post by **Lobonca** » Sun Jan 10, 2010 1:47 pm

I am continually getting the error message:
"Warning: Must Plug MagicJack into USB" yet it is plugged into a USB port (I have tried several different ports too and rebooted multiple times.) The MagicJack has worked flawlessly for several months until now.

What is the solution to this?

Running Windows XP

TransferCutter · Post by **TransferCutter** » Sun Jan 10, 2010 2:19 pm

You're not alone. I have the same problem. Being discussed in

http://www.phoneservicesupport.com/mj-u ... t8121.html

Post by **laserjobs** » Sun Jan 10, 2010 3:28 pm

Lobonca wrote:I am continually getting the error message:
"Warning: Must Plug MagicJack into USB" yet it is plugged into a USB port (I have tried several different ports too and rebooted multiple times.) The MagicJack has worked flawlessly for several months until now.

What is the solution to this?

Running Windows XP

Try going into Disk Manager and see if the Disk partition in MJ is formated correctly. If it shows unallocated then format it as FAT in Disk Manager. It should now start correctly after it downloads the program files to disk.

Fire_Witch · Post by **Fire_Witch** » Sun Jan 10, 2010 7:40 pm

Just in case you need the roll back file to fix your MJ problem here it is.....

Fire_Witch wrote:ok here it is upgrade14.exe - 7.27 MB
version 1.80.4992.3499

bitstopjoe · Post by **bitstopjoe** » Sun Jan 10, 2010 7:48 pm

I dont think the roll back will last as MJ seems to think they fixed the Contact List problem. Therefore they will just update again anything you roll back.. I have seen and done this in the past and I always get updated again to the latest version.

Joe Sica

Fire_Witch · Post by **Fire_Witch** » Sun Jan 10, 2010 7:51 pm

bitstopjoe wrote:I dont think the roll back will last as MJ seems to think they fixed the Contact List problem. Therefore they will just update again anything you roll back.. I have seen and done this in the past and I always get updated again to the latest version.

Joe Sica

Your right! I just tried the roll back, and the dang thing up dated again.

bitstopjoe · Post by **bitstopjoe** » Sun Jan 10, 2010 7:52 pm

Told ya.

See, I am not as dumb as I look

Joe Sica

smaerd58 · Post by **smaerd58** » Sun Jan 10, 2010 8:07 pm

I had the same problem after 2 years of use now. I got the new file through CS magicfix. It restarted with no problem. Before that I switched USB ports,Restarted,Removed,restarted Modems,restarted computer,installed powered usb hub,restored computer.....It must have had an auto update to MJ that was corrupted. New update works fine.Hope that helps

TransferCutter · Post by **TransferCutter** » Mon Jan 11, 2010 6:56 pm

The roll back upgrade did nothing for me. I did run their upgrade from the their support page and then rebooted the computer it's on. 24 hours later and still working. That's the longest it's worked all year

Lobonca · Post by **Lobonca** » Tue Jan 12, 2010 4:46 pm

The partition says Formatted CDFS "Healhty" not FAT. Is that the problem?

Fire_Witch · Post by **Fire_Witch** » Tue Jan 12, 2010 5:29 pm

Lobonca wrote:The partition says Formatted CDFS "Healhty" not FAT. Is that the problem?

Same thing I have.

bitstopjoe · Post by **bitstopjoe** » Tue Jan 12, 2010 5:32 pm

That's because you are looking at the faux CD (Magic Jack) drive MJ creates and not the flash drive (PHONE, shows as removable) which is formated as F.A.T.

Joe Sica

Lobonca · Post by **Lobonca** » Tue Jan 12, 2010 6:33 pm

How do I get to see and format the real Magic Jack drive?

bitstopjoe · Post by **bitstopjoe** » Tue Jan 12, 2010 6:38 pm

Right click on the My Compter Icon.
Then click on manage then disk management.
Scroll down to where you see the Phone drive and then right click on it.
Orrrrrrrrrrrrrrrrrrrrr just open My Computer and then right click on the Phone drive and do format.

Joe Sica

Fire_Witch · Post by **Fire_Witch** » Tue Jan 12, 2010 7:00 pm

And after formatting then unplug the MJ USB
and plug back in.

And you will get the magic update.

Lobonca · Post by **Lobonca** » Wed Jan 13, 2010 11:08 am

I will try that.

In the mean time I found that if I uninstalled MJ using the remover software and then installed the upgrade upgrade180.exe
The error:"Warning: Must Plug MagicJack into USB" would go away

Eventually I reboot my computer and the error comes back! So I have to remove the MJ software and reinstall the upgrade again.

So I will try formatting the MJ drive and see it that makes a difference.

Thank you for your help!

Fire_Witch · Post by **Fire_Witch** » Wed Jan 13, 2010 11:37 am

Lobonca wrote:I will try that.

In the mean time I found that if I uninstalled MJ using the remover software and then installed the upgrade upgrade180.exe
The error:"Warning: Must Plug MagicJack into USB" would go away

Eventually I reboot my computer and the error comes back! So I have to remove the MJ software and reinstall the upgrade again.

So I will try formatting the MJ drive and see it that makes a difference.

Thank you for your help!

when you format a drive, it erases it completely.
repeating the steps and reloading MJ will probably only resolve the problem untill the next reboot.
Do you have a powered (ac) USB hub. That is probably what you need. You can pick up one for next to nothing on Ebay. Make sure it has an ac adaptor (plug)
If I remember correctly your on a laptop right?
So you don't have many options for usb ports.

Lobonca · Post by **Lobonca** » Wed Jan 13, 2010 12:06 pm

I have a powered USB Hub but MJ will not work on it. I have to plug it directly into the laptop ports.

TransferCutter · Post by **TransferCutter** » Wed Jan 20, 2010 3:43 pm

I wrote to [email protected] about having to plug in my MJ and loosing my MJ from my desktop.

Here's my reply I got

Hi TransferCutter,

Please download and run the following upgrade with your magicJack plugged in:

http://upgrades.magicjack.com/upgrade/downgrade.exe

Please let me know if this takes care of the issue.

Sincerely,

Richard
magicJack Tech Support Manager

And, incase they remove the file, I uploaded it here

downgrade.exe - 7.3 MB

I just ran this so it won't be until tomorrow that I find if it works.

*

bitstopjoe · Post by **bitstopjoe** » Wed Jan 20, 2010 3:47 pm

TransferCutter · Post by **TransferCutter** » Thu Jan 21, 2010 3:54 pm

This downgrade works. It's now the next day and the MJ is still working. I was able to use the phone and hours later, it's still working. No crashes or shutdowns.

IT WORKS!!!!!!

Atari Man · Post by **Atari Man** » Fri Jan 22, 2010 10:41 am

thanks for the downgrade guys...

I had this same problem out of the blue... and i just was about to pull out my hair.. but I remembered you guys talking about it from the other day... ran the downgrade and it works fine now.

TransferCutter · Post by **TransferCutter** » Sat Jan 23, 2010 6:33 pm

Damn

it stopped working again

Lobonca · Post by **Lobonca** » Sat Jan 23, 2010 7:12 pm

the MagicJack people had to replace my MJ and the new one works fine.

Atari Man · Post by **Atari Man** » Tue Jan 26, 2010 10:14 pm

I have a question...

Ive used the downgrade and it works great.. Problem is... everytime I reboot my computer I have to run the downgrade again... is there a reason for this?

Ive had my magic jack for about 1 1/2 years.. and Ive got about 5 others I bought for work.. and I havent had any problems with any of them...

the only problem is this downgrade issue on the one Ive had the longest at my home...
'

anybody have any knowledge on why this is happening?

Fire_Witch · Post by **Fire_Witch** » Tue Jan 26, 2010 10:39 pm

Atari Man wrote:I have a question...

Ive used the downgrade and it works great.. Problem is... everytime I reboot my computer I have to run the downgrade again... is there a reason for this?

Ive had my magic jack for about 1 1/2 years.. and Ive got about 5 others I bought for work.. and I havent had any problems with any of them...

the only problem is this downgrade issue on the one Ive had the longest at my home...
'

anybody have any knowledge on why this is happening?

Well, you must be lucking and somehow not getting updated right after you run the downgrade. So once you reboot it starts the MJ and it re-upgrades you.
I wish there was a way around it. I seldom reboot, so if I could get the downgrade to hold and not immediately do/redo the upgrade, I would be happy.

Atari Man · Post by **Atari Man** » Tue Jan 26, 2010 10:42 pm

Fire_Witch wrote:
Atari Man wrote:I have a question...

Ive used the downgrade and it works great.. Problem is... everytime I reboot my computer I have to run the downgrade again... is there a reason for this?

Ive had my magic jack for about 1 1/2 years.. and Ive got about 5 others I bought for work.. and I havent had any problems with any of them...

the only problem is this downgrade issue on the one Ive had the longest at my home...
'

anybody have any knowledge on why this is happening?
Well, you must be lucking and somehow not getting updated right after you run the downgrade. So once you reboot it starts the MJ and it re-upgrades you.
I wish there was a way around it. I seldom reboot, so if I could get the downgrade to hold and not immediately do/redo the upgrade, I would be happy.

No, when I run the downgrade.. it automatically runs the lucky you upgrade.. and it installs everything fine.. but then after that if I reboot.. I have to run the downgrade AGAIN...

TransferCutter · Post by **TransferCutter** » Wed Jan 27, 2010 11:35 am

I wrote them again saying that my MJ will not work. Keeps shutting down after a call and they have offered to send me a replacement.

I have been patient with them and just described the problems but did not ask for anything specific. I tried everything they have asked. I've been writting to [email protected]

Anyone still having trouble might want to try that route.

Now waiting for my replacement.

TransferCutter · Post by **TransferCutter** » Fri Jan 29, 2010 1:33 pm

update - received my replacement today. Wrote them, giving them the serial number for the new unit so they could transfer it onto my account and keep my number and paid up time.

Will see if it keeps on running continuously.

Will post back.

devinmccloud · Post by **devinmccloud** » Sun Jan 31, 2010 12:42 pm

Your Magicjack files are corrupted. This will fix the error: "Warning: Must Plug MagicJack into USB". Follow the directions below carefully.

Unplug the MagicJack USB Dongle. Go to "Start" in Windows and click on "run" and type "regedit" and press Enter.

Locate the directory "HKEY_LOCAL MACHINE\System\CurrentControlSet\Enum\".

Locate the folder called USBSTOR. Right Click on the Folder and Click on "Permissions".

In permissions, Click on the Check Mark called "Allow" to the right of "Full Control". Click OK.

Locate the folders named "CdRom&Ven_YMAX&Prod_MagicJack&Rev_2.0" and "Disk&Ven_YMAX&Prod_MagicJack&Rev_2.0"
Right Click on these Folders one at a time and hit Delete.

Locate the HKEY_Current_User\Software\Talk4Free Folder, Delete it and all Subkeys.

Locate the "HKEY_Current_User\Software\Software\Microsoft\Windows\Run\" Folder, Delete "cdloader" string. Close Regedit.

Delete the mjusbsp directory and all sub-directories under ( c:\documents and settings\(your user profile name)\application data\mjusbsp).

Delete any shortcuts on your Desktop, Start Menu or in your Startup folder.

Restart your computer. After you have rebooted, plug in the MagicJack and let it reinstall the applications and update. Tada!

Atari Man · Post by **Atari Man** » Sun Jan 31, 2010 6:13 pm

devinmccloud wrote:Your Magicjack files are corrupted. This will fix the error: "Warning: Must Plug MagicJack into USB". Follow the directions below carefully.

Unplug the MagicJack USB Dongle. Go to "Start" in Windows and click on "run" and type "regedit" and press Enter.

Locate the directory "HKEY_LOCAL MACHINE\System\CurrentControlSet\Enum".

Locate the folder called USBSTOR. Right Click on the Folder and Click on "Permissions".

In permissions, Click on the Check Mark called "Allow" to the right of "Full Control". Click OK.

Locate the folders named "CdRom&Ven_YMAX&Prod_MagicJack&Rev_2.0" and "Disk&Ven_YMAX&Prod_MagicJack&Rev_2.0"
Right Click on these Folders one at a time and hit Delete.

Locate the HKEY_Current_User\Software\Talk4Free Folder, Delete it and all Subkeys.

Locate the "HKEY_Current_User\Software\Software\Microsoft\Windows\Run" Folder, Delete "cdloader" string. Close Regedit.

Delete the mjusbsp directory and all sub-directories under ( c:\documents and settings\(your user profile name)\application data\mjusbsp).

Delete any shortcuts on your Desktop, Start Menu or in your Startup folder.

Restart your computer. After you have rebooted, plug in the MagicJack and let it reinstall the applications and update. Tada!

Well I did it and it works perfectly.. I even rebooted it a second time just to make sure it works and its beautiful.. good as new..

The only different was the last 'cdloader' key wasnt in the same directory you said.. but I simply did a registry search for 'cdloaded' and it came up..

Thanks man.. I hope Magicjack gives you guys some finding or something because you guys are seriously the real defacto tech support.

bitstopjoe · Post by **bitstopjoe** » Sun Jan 31, 2010 6:33 pm

Wouldn't the MJ remover program avail on MJ web page do the same thing MUCH easier than someone who may not feel comfortable messing around with the registry?? Sure for most of us here not a problem, BUT for some newbie I can only imagine the havoc they can cause by deleting the wrong key and now can't even boot Windows.
Dont get me wrong your step by step was fine for 99% but there is ALWAYS that one percent out there. You know the ones who THINK they know JUST enough to be dangerous!!
Now, of course, if the MJ remover doesn't do what your step by step does, then......................... NEVER MIND

Since I have never had the need in almost 2 years to do any of that I can't say for sure. So PLEASE feel free to correct me if I am in error.

Joe Sica

tyronebiggums · Post by **tyronebiggums** » Sun Feb 21, 2010 3:25 pm

Atari Man wrote:
devinmccloud wrote:Your Magicjack files are corrupted. This will fix the error: "Warning: Must Plug MagicJack into USB". Follow the directions below carefully.

Unplug the MagicJack USB Dongle. Go to "Start" in Windows and click on "run" and type "regedit" and press Enter.

Locate the directory "HKEY_LOCAL MACHINE\System\CurrentControlSet\Enum".

Locate the folder called USBSTOR. Right Click on the Folder and Click on "Permissions".

In permissions, Click on the Check Mark called "Allow" to the right of "Full Control". Click OK.

Locate the folders named "CdRom&Ven_YMAX&Prod_MagicJack&Rev_2.0" and "Disk&Ven_YMAX&Prod_MagicJack&Rev_2.0"
Right Click on these Folders one at a time and hit Delete.

Locate the HKEY_Current_User\Software\Talk4Free Folder, Delete it and all Subkeys.

Locate the "HKEY_Current_User\Software\Software\Microsoft\Windows\Run" Folder, Delete "cdloader" string. Close Regedit.

Delete the mjusbsp directory and all sub-directories under ( c:\documents and settings\(your user profile name)\application data\mjusbsp).

Delete any shortcuts on your Desktop, Start Menu or in your Startup folder.

Restart your computer. After you have rebooted, plug in the MagicJack and let it reinstall the applications and update. Tada!
Well I did it and it works perfectly.. I even rebooted it a second time just to make sure it works and its beautiful.. good as new..

The only different was the last 'cdloader' key wasnt in the same directory you said.. but I simply did a registry search for 'cdloaded' and it came up..

Thanks man.. I hope Magicjack gives you guys some finding or something because you guys are seriously the real defacto tech support.

I am using win7 64 and I am getting access denied when i attempt those steps listed above.

wipeout97 · Post by **wipeout97** » Thu Feb 25, 2010 6:50 pm

I ran into the problem recently and this is what worked for me.

First, open up msconfig and uncheck the cdloader command.

Second, right mouse click on the magicjack icon on your desktop and select properties then click advanced under the "shortcut tab" then check run as administrator. Next click the compatibility tab and check run as administrator.

Third, go back to your desktop and now click the magicjack icon to run magicjack. It will now start up fine but you need to go back and uncheck the two run as administrator options or the program will require permission each time it's requested to run.

Fourth, copy the shortcut icon and open your start menu to the programs folder. Find the startup folder and right mouse click then click explore. Paste your copied magicjack shortcut in this folder then reboot to see if mj is working fine with no more usb errors.

After doing this and changing admin privileges to the mj it makes me wonder if this is a windows security flaw and not an mj problem.

Win 7 x64

gregleem · Post by **gregleem** » Wed Mar 03, 2010 1:39 pm

Worked for me!! This is after I spent useless hours with the MJ chat, what a waste of time. I should have come here first. The only difference was the cdloader string was in HIKEY_CURRENT_USER/Software/Microsoft/Windows/CurrentVersion/Run
Thanks so much!!

nitemare · Post by **nitemare** » Wed Mar 03, 2010 11:41 pm

Same thing happen to me - using a Thin client. Have not rebooted since January. Then all of sudden, no dial tone.

I was going to do the regedit, but instead opted for the MJ remover +update..Works perfect.

So I guess when MJ releases and update, those with thin clients that never reboot get hosed?

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Warning: Must Plug MagicJack into USB

Warning: Must Plug MagicJack into USB

Re: Warning: Must Plug MagicJack into USB

The partition says Formatted CDFS

Re: The partition says Formatted CDFS

powered USB Hub

IT WORKS!!!!!!!!

MJ replaced