Anyone have trouble with incoming calls????
Moderators: Bill Smith, Pilot
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- MagicJack Newbie
- Posts: 2
- Joined: Sun Mar 23, 2008 6:49 am
Anyone have trouble with incoming calls????
There has got to be somebody who can help me with this one. Tech support doesn't seem to know anything.
Yesterday I was receiving incoming calls no problem, but today Anyone who calls me gets a error (501t) messege, like its been disconected or something. I can still make outgoing, but I really got the thing for an incoming line. Does anyone know what is going on, maybe? Maybe you have had this problem too?
And yes the pc is on
Yesterday I was receiving incoming calls no problem, but today Anyone who calls me gets a error (501t) messege, like its been disconected or something. I can still make outgoing, but I really got the thing for an incoming line. Does anyone know what is going on, maybe? Maybe you have had this problem too?
And yes the pc is on
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- magicJack Apprentice
- Posts: 17
- Joined: Sun Mar 23, 2008 2:33 pm
Yes, I am having almost the exact same problem here....except the message to incoming callers is "this is a non-working number". Tech support was no help at all, they sent the problem up to "tier 2" whatever the heck that is, and I have to wait for them to contact me. Outgoing calls are working fine and the whole system was working perfectly just last night.
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- magicJack Apprentice
- Posts: 17
- Joined: Sun Mar 23, 2008 2:33 pm
Perhaps this will be of help to someone:
I am in the 928 area. I have run MagicFix, which says everything is working perfectly. I have no Jukebox software installed and I have deleted Roxio from my hard drive. The tech gave me a link to a restore program, which I have run and had no effect. I have attempted to call my MJ line from 3 cell phones and 2 land lines, all in the 928 area and all receiving the same "non-working number" error message....I believe the tech also had the same result, they asked for time to try my number then moved my claim to the next level.
The next level of tech support is supposed to contact me "asap". If I learn anything new, I will post it here.
I am in the 928 area. I have run MagicFix, which says everything is working perfectly. I have no Jukebox software installed and I have deleted Roxio from my hard drive. The tech gave me a link to a restore program, which I have run and had no effect. I have attempted to call my MJ line from 3 cell phones and 2 land lines, all in the 928 area and all receiving the same "non-working number" error message....I believe the tech also had the same result, they asked for time to try my number then moved my claim to the next level.
The next level of tech support is supposed to contact me "asap". If I learn anything new, I will post it here.
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- magicJack Apprentice
- Posts: 17
- Joined: Sun Mar 23, 2008 2:33 pm
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- magicJack Apprentice
- Posts: 17
- Joined: Sun Mar 23, 2008 2:33 pm
No incoming calls here either.
I"m calling my magicjack from both my cell phone and my landline.
I am either getting four rings and a "goodbye" or I am being connected to someone with a completely different phone number than my magicjack number.
I've only had this thing for about 8 days. Incoming calls worked the first day. Have not been working the past two days.
I reported to tech support last night and was told first to make sure I didnt have yahoo jukebox, rocio, nero installed (I don't).
Then I was told to dowload the upgrade - I did and still no incoming calls.
I will go back to the tech support chat either tonight or tomorrow.
SO far, there is no WAY this is going to replace even my second phone line. I need it mainly for incoming service, not outgoing.
I"m calling my magicjack from both my cell phone and my landline.
I am either getting four rings and a "goodbye" or I am being connected to someone with a completely different phone number than my magicjack number.
I've only had this thing for about 8 days. Incoming calls worked the first day. Have not been working the past two days.
I reported to tech support last night and was told first to make sure I didnt have yahoo jukebox, rocio, nero installed (I don't).
Then I was told to dowload the upgrade - I did and still no incoming calls.
I will go back to the tech support chat either tonight or tomorrow.
SO far, there is no WAY this is going to replace even my second phone line. I need it mainly for incoming service, not outgoing.
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- magicJack Apprentice
- Posts: 17
- Joined: Sun Mar 23, 2008 2:33 pm
not for me
Supposedly it's a system problem that should be fixed "soon".
My incoming calls are going to other people's numbers sometimes and other times they just ring four times and then get disconnected.
My incoming calls are going to other people's numbers sometimes and other times they just ring four times and then get disconnected.
I had a call today that went dead as soon as I answered it. They called back and it worked and said they got "dead air" when they called. Maybe it's the holiday high call volume that messes things up. So far my phone works great most the time with an occasional bleep or blip or slight echo but nothing bad. Maybe the longer you have it the better it works. I have noticed that all the small problems are normally on the company end and not on the user end and they usually go away in a day or two. I did call all over the country today to say Happy Easter and it was nice knowing it was free, or next to it. Think I'll do the 5 years for 50 dollar deal!
saxman,
I have heard people mention this Five for fifty deal. Would you provide me with a link to sign up for this?
Thanks,
I have heard people mention this Five for fifty deal. Would you provide me with a link to sign up for this?
Thanks,
- George -
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
It's on this forum-the thread is called - 5 year extension? I think this will do it
http://img212.imageshack.us/my.php?imag ... intuj6.jpg
http://img212.imageshack.us/my.php?imag ... intuj6.jpg
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- magicJack Apprentice
- Posts: 17
- Joined: Sun Mar 23, 2008 2:33 pm
I finally just heard back from tech support. They claimed that it must have been some sort of power outage or computer problem (or both) that required a reboot....being Easter, the reboot took longer than usual. He also informed me that it was not possible that the problem was caused by excessive holiday call volume.
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- magicJack Apprentice
- Posts: 17
- Joined: Sun Mar 23, 2008 2:33 pm
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- magicJack Apprentice
- Posts: 17
- Joined: Sun Mar 23, 2008 2:33 pm
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- MagicJack Newbie
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- Joined: Sat Mar 22, 2008 6:20 pm
- Location: TN
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