Anyone have trouble with incoming calls????

silentlyshedies · Post by **silentlyshedies** » Sun Mar 23, 2008 7:06 am

There has got to be somebody who can help me with this one. Tech support doesn't seem to know anything.

Yesterday I was receiving incoming calls no problem, but today Anyone who calls me gets a error (501t) messege, like its been disconected or something. I can still make outgoing, but I really got the thing for an incoming line. Does anyone know what is going on, maybe? Maybe you have had this problem too?

And yes the pc is on

ecooper333 · Post by **ecooper333** » Sun Mar 23, 2008 2:39 pm

Yes, I am having almost the exact same problem here....except the message to incoming callers is "this is a non-working number". Tech support was no help at all, they sent the problem up to "tier 2" whatever the heck that is, and I have to wait for them to contact me. Outgoing calls are working fine and the whole system was working perfectly just last night.

ecooper333 · Post by **ecooper333** » Sun Mar 23, 2008 3:20 pm

Perhaps this will be of help to someone:

I am in the 928 area. I have run MagicFix, which says everything is working perfectly. I have no Jukebox software installed and I have deleted Roxio from my hard drive. The tech gave me a link to a restore program, which I have run and had no effect. I have attempted to call my MJ line from 3 cell phones and 2 land lines, all in the 928 area and all receiving the same "non-working number" error message....I believe the tech also had the same result, they asked for time to try my number then moved my claim to the next level.

The next level of tech support is supposed to contact me "asap". If I learn anything new, I will post it here.

AlaninKY · Post by **AlaninKY** » Sun Mar 23, 2008 4:15 pm

Best wishes to all of you in getting help from magicJack staff on Easter!

ecooper333 · Post by **ecooper333** » Sun Mar 23, 2008 4:23 pm

hehe....ty

Seems like, these days, most of the tech support staff I deal with are Hindu. Though, this would be a very fitting time for the resurrection of my MagicJack.

AlaninKY · Post by **AlaninKY** » Sun Mar 23, 2008 4:26 pm

I'm using Nashville, Tennessee 615 area code with the 530 prefix on magicJack and the incoming calls are working.

ecooper333 · Post by **ecooper333** » Sun Mar 23, 2008 4:46 pm

AlaninKY wrote:Best wishes to all of you in getting help from magicJack staff on Easter!

I'm using Nashville, Tennessee 615 area code with the 530 prefix on magicJack and the incoming calls are working.

.....you're not supposed to drink the sacramental wine

femgeek · Post by **femgeek** » Sun Mar 23, 2008 5:57 pm

No incoming calls here either.

I"m calling my magicjack from both my cell phone and my landline.

I am either getting four rings and a "goodbye" or I am being connected to someone with a completely different phone number than my magicjack number.

I've only had this thing for about 8 days. Incoming calls worked the first day. Have not been working the past two days.

I reported to tech support last night and was told first to make sure I didnt have yahoo jukebox, rocio, nero installed (I don't).

Then I was told to dowload the upgrade - I did and still no incoming calls.

I will go back to the tech support chat either tonight or tomorrow.

SO far, there is no WAY this is going to replace even my second phone line. I need it mainly for incoming service, not outgoing.

ecooper333 · Post by **ecooper333** » Sun Mar 23, 2008 6:08 pm

Everything seems to be working now....hope it keeps up.

femgeek · Post by **femgeek** » Mon Mar 24, 2008 12:41 am

Supposedly it's a system problem that should be fixed "soon".

My incoming calls are going to other people's numbers sometimes and other times they just ring four times and then get disconnected.

HolmanGT · Post by **HolmanGT** » Mon Mar 24, 2008 2:15 am

Incoming is working in my area - (435)-705-XXXX

"Knock on wood"

saxman · Post by **saxman** » Mon Mar 24, 2008 6:53 am

I had a call today that went dead as soon as I answered it. They called back and it worked and said they got "dead air" when they called. Maybe it's the holiday high call volume that messes things up. So far my phone works great most the time with an occasional bleep or blip or slight echo but nothing bad. Maybe the longer you have it the better it works. I have noticed that all the small problems are normally on the company end and not on the user end and they usually go away in a day or two. I did call all over the country today to say Happy Easter and it was nice knowing it was free, or next to it. Think I'll do the 5 years for 50 dollar deal!

HolmanGT · Post by **HolmanGT** » Mon Mar 24, 2008 10:41 am

saxman,

I have heard people mention this Five for fifty deal. Would you provide me with a link to sign up for this?

Thanks,

saxman · Post by **saxman** » Mon Mar 24, 2008 10:52 am

It's on this forum-the thread is called - 5 year extension? I think this will do it
http://img212.imageshack.us/my.php?imag ... intuj6.jpg

saxman · Post by **saxman** » Mon Mar 24, 2008 11:30 am

Bad news on the 5 year deal-I just checked with the tech support and the deal is only for new customers that are ordering their first MJ-that sucks-owell-

ecooper333 · Post by **ecooper333** » Mon Mar 24, 2008 5:17 pm

I finally just heard back from tech support. They claimed that it must have been some sort of power outage or computer problem (or both) that required a reboot....being Easter, the reboot took longer than usual. He also informed me that it was not possible that the problem was caused by excessive holiday call volume.

ecooper333 · Post by **ecooper333** » Wed Mar 26, 2008 1:21 pm

It's happening again. All incoming callers are getting that stupid "not a working number" message. To make matters worse, tech chat isn't working and I only get a bewildering "please register MJ after 2am" message. This is turning into TragicJack!

ecooper333 · Post by **ecooper333** » Wed Mar 26, 2008 1:33 pm

These guys really suck. Tech support finally came online. They claim that they are doing upgrades.....I believe "upgrade" is MJ code for system failure.

tinamariec · Post by **tinamariec** » Wed Mar 26, 2008 3:20 pm

All incoming calls on mine are getting a busy signal or a recording that says all circuits are busy please try again later. I can dial out just fine.

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Anyone have trouble with incoming calls????

Anyone have trouble with incoming calls????

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