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Chat InformationYou are now chatting with 'Sonny'
Chat InformationYour Issue ID for this chat is LTK419095071385X
Sonny: Hello, how may I help you?
: MAgicjack no solid blue light keeps telling me to plug in usb and it doen't do anything
Sonny: Hi S
: ]only one blue light inside
Sonny: Go to " Computer" and look for the 2 magicJack drives(one can be "Phone" or "Vista Only" or "Removable drive"). Right click on those drives and look for the "Format" option and click it then click on start.
Sonny: You will be able to format only one MJ drive. Please do not unplug MagicJack after formatting.
: its not finding it
: nothing in device manager nothing
: just light keeps blinking inside the magicjack
Sonny: 1.Please click on Start and click on Run . In Run window type devmgmt.msc and press Enter.
Sonny: 2.Now click on + sign next to Universal Serial Bus Controllers
Sonny: 3.Please right click on first entry and select Update Driver
Sonny: 4.Harware setup wizard window will pop-up and there select " Yes, this time only " and click on Next
Sonny: 5.Now select "Install from a list or specific location(Advanced) " and click on Next
Sonny: 6.Then click on " Don't search. I will choose the drive to install " and click on Next
Sonny: 7.Now click on Next again and click on Finish to complete.
: nothing
: still not showing up
Sonny: Please wait while I check that for you
Sonny: One moment please...
Sonny: Please wait while I check that for you
: I have 2 magicjacks the other one works just fine
Sonny: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Prince'
Chat InformationYour Issue ID for this chat is LTK419095071385X
: k
: my magicjack is not picking up at all I have 2 and the other one work fine on this pc
Prince: Hi i'm Prince, i will be assisting you
Prince: Please hold as i read your previous chat, Thank you
: no light on it sometime the light blinks a lil blue light in it now its just dark
: like its dead
Prince: please click here and run it
: 'I ran it
: nothing
: still not showing up
Prince: Please unplug your magicjack for 2 minutes then plug it back into the back panel of your computer
: ok it just says generic hub ready to use
: still not showing up
: no magicjack program no lights nothing
Prince: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Prince: http://upgrades.magicjack.com/upgrade/upgrade.exe
: did that already nothing
: plug usb in
: you must plug magicjack into usb error then goes to you lovely this is magic and this is jack site
Prince: please go to control panel and go to device manager
: not showing up in there
: nothing
: just send me a new one'
: itd help if it would even pick up in device manager but its dead DEAD
: I have tried it other pc same problem 2
: but my other magicjack works just fine
Prince: are you using the usb cord?
: no its plug directly into my pc
: taking up a lot of space
: I am thing of a TK6000
: thinking
: are you there
: I have been without service for 2 weeks
Prince: One moment please...
Prince: when did you register your MJ?
: like almost 2 years ago when I got it
Prince: would you like to get a replacement?
: and bought 2 years of service but only got 1 1/2 years
: yea if its free
: I was even goin to extend my years til it crapped itself
Prince: Replacement magicJack is free but you will have to pay $9.95 for the shipping and handling of the replacement magicjack.
: hows it free if I gotta pay shippin I didn't even pay that when I got it
Prince: The $9.95 is for the shipping
: I didn't have to pay that the first time
Prince: that's how it works, ok forget about the replacement we will try to fix the problem.
Prince: Please go to control panel and go to device manager
: Ok I am switching to vonage
: or your alls competiotion nettalk TK6000
: if only I have 9.95
Prince: okay
Prince: is there anything else i may assist you with?
: naw but I will talk to dan
Prince: ok
: shut the *** *** **** off and close the account
: the jack is dead
Magicjacks Customer Service At its Finest NOT
Moderators: Bill Smith, Pilot
Re: Magicjacks Customer Service At its Finest NOT
More like customer at it's finest (NOT) IMHO!
Sad Times Ahead for this Obamanation !!!! Psalms 109:8