MagicJack Device fails - what happens to number/credit?

[jimmc]

Hi,

I've been using a MagicJack since about when they first came out. My device is now basically dead, and not working. I assume it has no warranty, or it's out of warranty.

I've bought another (actually had it as a backup for some time) and it's never been activated. I haven't activated it yet - want to know what happens to the credit I've got on my now-dead unit (the rest of this paid year, as well as money I've put on the device to enable international calling).

[tsmith]

You're right about the warranty. It ended long ago. I recommend you don't try to activate it until you've contacted MJ Support first. They should transfer the remaining credit to your new MJ, as well as transfer your original number, if you want.