This company is a joke.....I am fine with no phone support for the cost, but the hassle you go through to get any answers is absurd. Can anyone tell me what's next. I have the RMA information. Now I go to the post office and pay to have this thing sent back?
So, do I end up paying the 6.95 for them shipping to me in addition to the return shipping? For your reading pleasure, here's the convo I had with "Mae" today to assist me (to make it even more realistic, wait 3 minutes to read Mae's response after you see what I wrote):
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Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Mae'
Mae: Hello, how may I help you?
steve: I would like to cancel my order
steve: return the magicjack within the trial period
steve: hello
Mae: So, you're in the 30 day trial period sir?
steve: yes
Mae: May I know the main issue sir why do you like to cancel your magicJack?
steve: not satisfied
steve: with product
steve: hello
Mae: May I fix the issue first?
steve: I want to return
Mae: May I put you on hold for a moment sir, while I check this one for you?
steve: yes
steve: I'm in a hurry though
Mae: Please click the link below
Mae: http://my.magicjack.com/returns.html
Mae: Are you still with me sir?
steve: yes
steve: cannot access that site
Mae: Please click the link below and fill out the information to obatin your Return Merchandise Authorization (RMA) number.
Mae: http://support.magicjack.com/cs2.html
steve: cannot access that site
steve: are you serious right now
steve: this is ridiculous, please provide a valid hyperlink to return the product
Mae: Please try it again later.
steve: no, i would like to take care of this right now
Mae: Im sorry for that sir. Please try it again.
steve: still does not work
Mae: Please come back later after an hour.
steve: OR, how about you give me what I need to return this
steve: I don't have time to waste waiting
Mae: Okay sir, may i put you on hold while I check that one for you?
steve: sure
Mae: Im sorry to tell you this, we are currently having some updates on our end causing us to be temporarily unable to access your accounts. We apologize for any inconveniences however we are doing this for the enhancement of our services. Please bear with us. Come back some time later this day.
Return Magicjack
Moderators: Pilot, Bill Smith
- lenagainster
- MagicJack User
- Posts: 45
- Joined: Wed Mar 12, 2008 9:10 pm
- Location: Silver Spring, MD USA