Return Magicjack

[HartAttack]

This company is a joke.....I am fine with no phone support for the cost, but the hassle you go through to get any answers is absurd. Can anyone tell me what's next. I have the RMA information. Now I go to the post office and pay to have this thing sent back?

So, do I end up paying the 6.95 for them shipping to me in addition to the return shipping? For your reading pleasure, here's the convo I had with "Mae" today to assist me (to make it even more realistic, wait 3 minutes to read Mae's response after you see what I wrote):

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Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Mae'

Mae: Hello, how may I help you?

steve: I would like to cancel my order

steve: return the magicjack within the trial period

steve: hello

Mae: So, you're in the 30 day trial period sir?

steve: yes

Mae: May I know the main issue sir why do you like to cancel your magicJack?

steve: not satisfied

steve: with product

steve: hello

Mae: May I fix the issue first?

steve: I want to return

Mae: May I put you on hold for a moment sir, while I check this one for you?

steve: yes

steve: I'm in a hurry though

Mae: Please click the link below

Mae: http://my.magicjack.com/returns.html

Mae: Are you still with me sir?

steve: yes

steve: cannot access that site

Mae: Please click the link below and fill out the information to obatin your Return Merchandise Authorization (RMA) number.

Mae: http://support.magicjack.com/cs2.html

steve: cannot access that site

steve: are you serious right now

steve: this is ridiculous, please provide a valid hyperlink to return the product

Mae: Please try it again later.

steve: no, i would like to take care of this right now

Mae: Im sorry for that sir. Please try it again.

steve: still does not work

Mae: Please come back later after an hour.

steve: OR, how about you give me what I need to return this

steve: I don't have time to waste waiting

Mae: Okay sir, may i put you on hold while I check that one for you?

steve: sure

Mae: Im sorry to tell you this, we are currently having some updates on our end causing us to be temporarily unable to access your accounts. We apologize for any inconveniences however we are doing this for the enhancement of our services. Please bear with us. Come back some time later this day.

[lenagainster]

I'd also suggest you send the package certified with a return receipt, or you'll be back here in a month complaining how MJ screwed you out of $47 plus return shipping.

[leons]

almost makes it worth it to keep!