I have been having trouble with calls since last night, no outgoing or incoming calls. Ran magicfix and got the error message "magicFix is uable to contact the magicJack calling servers. Your router and firewall settings must allow magicJack UDP access to talk4free.com domain on ports 5060 and 5070." This is strange since I have made no router or firewall changes.
I have been using magicJack over a month with no problems like this until last night. Disabled my firewall on my router and computer, and I still get the same problem. I had a chat last night with MJ cutomer support and they told me they were "running upgrades" and to check back this morning. Checked this morning with customer service and after they had me upgrade MJ for the second time, I got the same response "we're running upgrades and you should check back with us in a few hours."
I do not know what is going on. I am using a DIR-655 router, is anyone with the same router having problems with calls since last night?
MJ Upgrades - No Incoming/Outgoing Calls - Router UDP Access
Moderators: Bill Smith, Pilot
mj "upgrades"
I cannot recieve inbound calls and decided to chat to the tecs:
Cathy: Hello, how may I help you?
curbwax: hello I am not recieving any inbound calls.
curbwax: callers recieve "cannot make this call try again later" messages
Cathy: Please try to run magicfix.
Cathy: Click the link below for magicFix:
Cathy: http://www.magicjacktv.com/1/magicfix.asp
curbwax: i did and it fails on one and reads " unable to access your magicjack please reinsert it or contact tech support
curbwax: it is inserted. i rebooted the whole system & my modem & mj
curbwax: outgoing calls seem fine except voicemail
Cathy: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.
curbwax: ok... so its a system problem then?
Cathy: Yes James, my apologies for the invconveniences. Please try again later.
curbwax: yep thanks....
Cathy: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
Cathy: Hello, how may I help you?
curbwax: hello I am not recieving any inbound calls.
curbwax: callers recieve "cannot make this call try again later" messages
Cathy: Please try to run magicfix.
Cathy: Click the link below for magicFix:
Cathy: http://www.magicjacktv.com/1/magicfix.asp
curbwax: i did and it fails on one and reads " unable to access your magicjack please reinsert it or contact tech support
curbwax: it is inserted. i rebooted the whole system & my modem & mj
curbwax: outgoing calls seem fine except voicemail
Cathy: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.
curbwax: ok... so its a system problem then?
Cathy: Yes James, my apologies for the invconveniences. Please try again later.
curbwax: yep thanks....
Cathy: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!