MJ down again today? 3pm CST

dino · Post by **dino** » Thu Mar 27, 2008 4:21 pm

I've been using MJ off and on all day w/o problems and now all of a sudden, I can't make outbound and accept inbound calls. When I call my MJ #, I get all circuits are busy. It started about 3pm CST and I'm in 815 area code. Anyone else or is it just me?

ellenh64 · Post by **ellenh64** » Thu Mar 27, 2008 4:33 pm

I'm in the same area code. I have been able to make calls all day, but the reception has been very choppy today. I've only had MJ for a week, and it's worked fine until now. I'm hoping this is just a temporary issue.

dino · Post by **dino** » Thu Mar 27, 2008 4:52 pm

It worked for a real short while and then went back down again. This afternoon the reception has been very choppy for me too. I even ran the test at http://testyourvoip.com/ and it scored 4.4 so not sure why it's so choppy.

Wylie · Post by **Wylie** » Thu Mar 27, 2008 5:00 pm

Same here, using 773 area code (Illinois). I updated my voice mail message then half an hour later couldn't make or receive any calls since about 3pm CDT.

LikeMagic · Post by **LikeMagic** » Thu Mar 27, 2008 5:51 pm

Give MJ some time to complete their "upgrade". I lost MJ service for a day (3/26). Today 3/27, outgoing works again this morning and incoming just got fixed around 2:30pm PST. I'm in area code 206.

checkers · Post by **checkers** » Thu Mar 27, 2008 5:53 pm

Same problem here, first its outgoing then incoming..........Im in the 773 area code

jackthepumpkinking · Post by **jackthepumpkinking** » Fri Mar 28, 2008 11:08 am

As of 11 AM EDT, MJ is still down for me in 302 area code. Frustrating.

riopanuco · Post by **riopanuco** » Fri Mar 28, 2008 11:50 am

Since yesterday I have been unable to make outgoing calls....getting messages ...connect to internet error 4 or waiting for proxy registration. From time to time I can make outgoing calls. Incoming calls are making it to my voice mail.
Called tech support (after midnight) "Jan" told to change TCp/IP number....no cigar. Called back and after a long wait was told it was a server problem by "Nathen" that would soon be corrected.
Twenty four hours later 11h50 EDST still the same problem with MJ "down" 98% of the time.

jackthepumpkinking · Post by **jackthepumpkinking** » Fri Mar 28, 2008 11:56 am

Area code 302 is up again. Multiple test calls, all working.

gooney · Post by **gooney** » Fri Mar 28, 2008 12:19 pm

Down again here

richardtaur · Post by **richardtaur** » Fri Mar 28, 2008 12:26 pm

Down again here with 305.

Rich · Post by **Rich** » Fri Mar 28, 2008 12:33 pm

Down again here - (770) Atlanta

msiam · Post by **msiam** » Fri Mar 28, 2008 12:45 pm

Damn... down again in Milwaukee..Was talking to frind on MJ in Missisippi, from Cell after My MJ went down, during conversation his went down.. Mine says ready to call, but cant hear other party..Now trying again.. dead air.. Oh well.. Sure hope we get over this hump soon.. It's wearin on me..Area codes using 615 and 813 for me..

kamikazi · Post by **kamikazi** » Fri Mar 28, 2008 7:18 pm

215 area code. MJ been acting up for the past three days. Didn't work at all yesterday, worked this morning, but down again now. Dead air after dialing calls. It seems that it rings the phone you are calling (at least sometimes), but no voice. Error 3 messages seem to keep popping up. Unplug/replug MJ to restart and Error 3 goes away (for awhile), but still dead air...

Has anyone heard a useful status report from MJ (chat support, or whatever?)

Here's the chat I just had with them, not much help...

===

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Augusta'

Augusta: Hello, how may I help you?

Greg: Any estimate of how long the system is going to be down? No outgoing or incoming about 80% of the time for the past three days.

Augusta: Please wait while I check that for you

Augusta: May I know when you try to make calls from your magicjack number to any other number, do you listen any error message?

Greg: No error messages. Just dead air after I dial. I am getting occasional "Error 3" messages on the MJ softphone however, and I have to restart MJ to get rid of them (for awhile).

Augusta: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.

Greg: OK, thanks.

Augusta: You are welcome

Augusta: Is there anything else I may help you with today?

Greg: No, I'll just try to be patient... thank you.

chukkusmaximus · Post by **chukkusmaximus** » Fri Mar 28, 2008 7:49 pm

I just chatted with tech support and got the same answer. I can make outgoing calls without a problem, but can't receive calls. They said the engineers are working on it as we speak and it should be resolved shortly.

timmage · Post by **timmage** » Fri Mar 28, 2008 9:00 pm

Dead here in S TX. Lots of glitches the past few days, wonder if we are going belly-up soon...

Clearly nobody should rely on this like you would a landline or your cellphone. Just an interesting gizmo so far with all the outages IMO. They have one hell of a long way to go.

luisrcastillo · Post by **luisrcastillo** » Sat Mar 29, 2008 10:52 pm

MJ down in the east coast too. Been down for days now. Just chatted with someone in tech support and got the same answer....again!

Rex: Hello, how may I help you?

Luis: Hi Rex, I've been having problems with Magic Jack since yesterday

Luis: Basically, I cannot receive and/or make calls from my phone

Rex: ok

Rex: One moment please...

Rex: Are you able to see soft dial pad on your computer screen?

Luis: yes

Luis: Now I'm able to make calls but I'm not receiving any

Luis: when I dial from another phone or other people try to call me, they get a busy signal after 30 seconds

Rex: ok

Luis: this has been an ongoing issue since yesterday morning

Rex: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.

Rex: please try after few hours

Luis: Is there an ETA?

Luis: I've been told the same story for 24 hours...I think 24 hours is more than a "few hours"

Rex: I understand

Rex: we trying our best to resolve this issue

Rex: as soon as possible

kamikazi · Post by **kamikazi** » Tue Apr 01, 2008 7:32 am

MJ is working again here in PA (area code 215). Been OK for approx 48 hours.
Is it working for everyone else also?

dbarber · Post by **dbarber** » Tue Apr 01, 2008 11:27 am

It's been OK in 610 since some time Friday afternoon.

Donn

gooney · Post by **gooney** » Tue Apr 01, 2008 3:53 pm

Been working since saturday

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MJ down again today? 3pm CST

MJ down again today? 3pm CST

Same here

MJ still down