MJ down again today? 3pm CST
Moderators: Bill Smith, Pilot
MJ down again today? 3pm CST
I've been using MJ off and on all day w/o problems and now all of a sudden, I can't make outbound and accept inbound calls. When I call my MJ #, I get all circuits are busy. It started about 3pm CST and I'm in 815 area code. Anyone else or is it just me?
It worked for a real short while and then went back down again. This afternoon the reception has been very choppy for me too. I even ran the test at http://testyourvoip.com/ and it scored 4.4 so not sure why it's so choppy.
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- Dan Should Pay Me
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Give MJ some time to complete their "upgrade". I lost MJ service for a day (3/26). Today 3/27, outgoing works again this morning and incoming just got fixed around 2:30pm PST. I'm in area code 206.
Last edited by LikeMagic on Thu Mar 27, 2008 5:59 pm, edited 1 time in total.
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- MagicJack Newbie
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MJ still down
Since yesterday I have been unable to make outgoing calls....getting messages ...connect to internet error 4 or waiting for proxy registration. From time to time I can make outgoing calls. Incoming calls are making it to my voice mail.
Called tech support (after midnight) "Jan" told to change TCp/IP number....no cigar. Called back and after a long wait was told it was a server problem by "Nathen" that would soon be corrected.
Twenty four hours later 11h50 EDST still the same problem with MJ "down" 98% of the time.
Called tech support (after midnight) "Jan" told to change TCp/IP number....no cigar. Called back and after a long wait was told it was a server problem by "Nathen" that would soon be corrected.
Twenty four hours later 11h50 EDST still the same problem with MJ "down" 98% of the time.
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- MagicJack Newbie
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- Dan isn't smart enough to hire me
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Damn... down again in Milwaukee..Was talking to frind on MJ in Missisippi, from Cell after My MJ went down, during conversation his went down.. Mine says ready to call, but cant hear other party..Now trying again.. dead air.. Oh well.. Sure hope we get over this hump soon.. It's wearin on me..Area codes using 615 and 813 for me..
215 area code. MJ been acting up for the past three days. Didn't work at all yesterday, worked this morning, but down again now. Dead air after dialing calls. It seems that it rings the phone you are calling (at least sometimes), but no voice. Error 3 messages seem to keep popping up. Unplug/replug MJ to restart and Error 3 goes away (for awhile), but still dead air...
Has anyone heard a useful status report from MJ (chat support, or whatever?)
Here's the chat I just had with them, not much help...
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Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Augusta'
Augusta: Hello, how may I help you?
Greg: Any estimate of how long the system is going to be down? No outgoing or incoming about 80% of the time for the past three days.
Augusta: Please wait while I check that for you
Augusta: May I know when you try to make calls from your magicjack number to any other number, do you listen any error message?
Greg: No error messages. Just dead air after I dial. I am getting occasional "Error 3" messages on the MJ softphone however, and I have to restart MJ to get rid of them (for awhile).
Augusta: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.
Greg: OK, thanks.
Augusta: You are welcome
Augusta: Is there anything else I may help you with today?
Greg: No, I'll just try to be patient... thank you.
Has anyone heard a useful status report from MJ (chat support, or whatever?)
Here's the chat I just had with them, not much help...
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Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Augusta'
Augusta: Hello, how may I help you?
Greg: Any estimate of how long the system is going to be down? No outgoing or incoming about 80% of the time for the past three days.
Augusta: Please wait while I check that for you
Augusta: May I know when you try to make calls from your magicjack number to any other number, do you listen any error message?
Greg: No error messages. Just dead air after I dial. I am getting occasional "Error 3" messages on the MJ softphone however, and I have to restart MJ to get rid of them (for awhile).
Augusta: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.
Greg: OK, thanks.
Augusta: You are welcome
Augusta: Is there anything else I may help you with today?
Greg: No, I'll just try to be patient... thank you.
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- MagicJack Newbie
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- MagicJack Newbie
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MJ down in the east coast too. Been down for days now. Just chatted with someone in tech support and got the same answer....again!
Rex: Hello, how may I help you?
Luis: Hi Rex, I've been having problems with Magic Jack since yesterday
Luis: Basically, I cannot receive and/or make calls from my phone
Rex: ok
Rex: One moment please...
Rex: Are you able to see soft dial pad on your computer screen?
Luis: yes
Luis: Now I'm able to make calls but I'm not receiving any
Luis: when I dial from another phone or other people try to call me, they get a busy signal after 30 seconds
Rex: ok
Luis: this has been an ongoing issue since yesterday morning
Rex: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.
Rex: please try after few hours
Luis: Is there an ETA?
Luis: I've been told the same story for 24 hours...I think 24 hours is more than a "few hours"
Rex: I understand
Rex: we trying our best to resolve this issue
Rex: as soon as possible
Rex: Hello, how may I help you?
Luis: Hi Rex, I've been having problems with Magic Jack since yesterday
Luis: Basically, I cannot receive and/or make calls from my phone
Rex: ok
Rex: One moment please...
Rex: Are you able to see soft dial pad on your computer screen?
Luis: yes
Luis: Now I'm able to make calls but I'm not receiving any
Luis: when I dial from another phone or other people try to call me, they get a busy signal after 30 seconds
Rex: ok
Luis: this has been an ongoing issue since yesterday morning
Rex: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.
Rex: please try after few hours
Luis: Is there an ETA?
Luis: I've been told the same story for 24 hours...I think 24 hours is more than a "few hours"
Rex: I understand
Rex: we trying our best to resolve this issue
Rex: as soon as possible