Calling Cell Phones

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ellenh64
MagicJack Newbie
Posts: 9
Joined: Tue Mar 25, 2008 12:47 am

Calling Cell Phones

Post by ellenh64 »

This is very strange. For some reason, today, when I try calling a cell phone it's going directly to their voicemail. I've tried this with 2 different cell phone carriers (AT&T and Virgin Mobile). They tell me their phone is ringing but when they answer it's nothing but dead air, but on my MJ end I get voicemail.

Anyone else experiencing this?
skypilot
MagicJack Newbie
Posts: 4
Joined: Thu Mar 27, 2008 8:30 pm

Post by skypilot »

Yep, noticed this. MJ support is saying "check back in 24 hours"...

/sigh
LikeMagic
Dan Should Pay Me
Posts: 613
Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Post by LikeMagic »

Yes, I experienced the exact problem from MJ calling to any AT&T cell phone, at least for my MJ in area code 206. It seems after the upgrade, MJ call server is acting weird. Give MJ another day or two, again :)
Last edited by LikeMagic on Thu Mar 27, 2008 8:57 pm, edited 1 time in total.
skypilot
MagicJack Newbie
Posts: 4
Joined: Thu Mar 27, 2008 8:30 pm

Post by skypilot »

Hrm... Actually seems to be ALL numbers. Just tried to call a landline and get the same thing... Straight to voicemail.
ellenh64
MagicJack Newbie
Posts: 9
Joined: Tue Mar 25, 2008 12:47 am

Post by ellenh64 »

Thanks, it's always good to know I'm not the only one (keeps me from thinking I'm going insane. lol).
Last edited by ellenh64 on Thu Mar 27, 2008 8:59 pm, edited 1 time in total.
LikeMagic
Dan Should Pay Me
Posts: 613
Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Post by LikeMagic »

It happens if the called party has voicemail. If the called party has no voicemail, then it will connect just fine.
LikeMagic
Dan Should Pay Me
Posts: 613
Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Post by LikeMagic »

Update: this issue has been fixed at 6:20pm PST (amazingly fast) for area code 206. MJ, way to go!!!!
ellenh64
MagicJack Newbie
Posts: 9
Joined: Tue Mar 25, 2008 12:47 am

Post by ellenh64 »

UPDATE: It worked for 5 minutes, then I couldn't make or receive any calls, now it's back to going straight to voice mail. I think I shall give up for the night.

I've had this thing for less than a week and this is the 2nd day with problems (the 1st day I couldn't register because of "server upgrades"). I really want to give MJ the benefit of doubt, but my family is telling me to give it up and mail it back. sigh.
skypilot
MagicJack Newbie
Posts: 4
Joined: Thu Mar 27, 2008 8:30 pm

Post by skypilot »

Problem still occuring in Seattle...
LikeMagic
Dan Should Pay Me
Posts: 613
Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Post by LikeMagic »

Yes, it's broken again :) MJ calling AT&T cell numbers are heading to voicemail again in Area code 206, 8:45pm PST.

Update: MJ calling AT&T cell numbers are working again at 9:00pm 3/27 in area code 206. Hopefully it sticks this time ;)
ellenh64
MagicJack Newbie
Posts: 9
Joined: Tue Mar 25, 2008 12:47 am

Post by ellenh64 »

Still can't call out (cell numbers go to voicemail; landlines just ring busy). Tech support said, "we're doing some upgrades...it will be fixed today." Same response I've been getting since I first plugged this in on Monday.

How often do they do these "upgrades"?

It would be nice if they sent out a mass email to everyone informing us of "possible outages due to upgrades", or something similar.

... trying to remain positive and patient.
msiam
Dan isn't smart enough to hire me
Posts: 474
Joined: Thu Nov 15, 2007 2:42 pm
Location: WI

Post by msiam »

stay positive and patient.. You'll be fine..
ImageImage
mjscott
MagicJack User
Posts: 33
Joined: Fri Mar 14, 2008 6:43 pm
Location: cleveland

Post by mjscott »

i had this problem yesterday...calling cell numbers in same area code....went right to voicemail...but the cell phone rang and they got dead air....but if i put the area code in....even though i shouldn't have to....it worked fine.
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