i have spent hours with 6 different tech "support" chat people, and i'm tearing my hair out. if i have to unplug my magic jack, adjust my firewall and antivirus again, i fear my head will explode.
MJ expired, so i logged in two days ago to my account, and it let me view all the settings, etc. i updated my log on email and password to current ones i could remember, and then i renewed with my credit card.
now when i go to mymagicjack.com, i log in and it takes me to the offers screen to buy the different yearly license options or international calling. down at the bottom i click on the "mymagicjack" gray tab that says it contains account info, changes, etc, and when i do i am brought immediately back to a blank original log on screen.
also, when i plug in the mj it now says "000-000-0000" as my number, and that i need to connect to the internet. when i click to, it says that if i am able to browse other sites, it is a problem with their server.
the first two people i spoke with told me after an hour long chat that it was because i had just paid, and there was a "24 hour waiting period for it to work." the five other people i've spoken to since have confirmed that was a lie.
a tech this afternoon logged onto my computer and established that it was nothing wrong with my laptop or connection, and would be emailing me this evening with a solution. of course, i heard nothing back.
has anyone else had similar problems, or know of a solution? i'm a broke college student and can't afford to not have a phone. i keep asking for a refund, but they refuse.
please help me!!!