What is this?

[Banna]

My MJ was connected to my XP SP2 lappy and it worked when it wanted to. After a while, we receive calls but can't hear anything but noise, same thing to the ones that we called. I thought my router had something to do with it so I unplugged it and plugged it into my PC which has Vista, did the upgrading "magicfix" and all, unplugged the thing from 3-5 seconds....restarted the PC and etc. It again gives me this error
"Please connect to the Internet, and double click here [error3]
Tech chat made me do all sort of things, different techs mind you but guess what, the same damn error.
I am thinking about Vonage now, so far this thing caused nothing but headache.
Any guru can give me a pointer? Thanks

By the way, here is my convo with the so called tech:
Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Sylvester'

Sylvester: Hello, how may I help you?

Ian: I still get that error of "please connect to the internet and double click here[error 3]

Ian: tried upgrading it with fix, unplugging, restarted the PC etc

Sylvester: May I have your magic jack number please ?

Ian: 831 420 8715

Sylvester: Please wait while I check that for you.

Ian: ok

Sylvester: Please, plug out and plug in your magic jack now.

Ian: done

Sylvester: May I ask what message is displayed on your magicJack?

Ian: This error message

Ian: "Please connect to the Internet, and double click here [error3]"

Ian: like it has been

Sylvester: Please wait while I check that for you.

Sylvester: Please disable any antivirus that may be running on your system and try again.

Ian: ok

Ian: same damn thing

Sylvester: If you are behind a network/external firewall or router, please open the following ports: magicJack uses ports UDP 5060 to 5070, TCP 80 and TCP 443.

Ian: I am behind a firewall, zonealarm, where can I change the ports?

Sylvester: Please contact your Internet Service provider for that.

Ian: I enabled everything MJ in my firewall

Ian: same damn error message

Sylvester: Then plug out and plug in your magic jack.

Ian: I have the same settings on my XP laptop and the MJ worked 3 times in 2 months

Ian: I just plugged and unplugged for the 3rd time

Ian: It worked on this PC before, just not now

Ian: "waiting for proxy registration" when I try to dial on the GUI

Sylvester: Have you opened the above ports carefully.

Ian: i shut down all of my firewall, antivirus etc

Sylvester: magicJack uses ports UDP 5060 to 5070, TCP 80 and TCP 443.

Ian: nothing

Ian: please give me an address so that I can send this back

Ian: um hello?

Ian: hello?

Ian: Hello Sylvester ???!!!

Ian: Ran off with Brigitte again to make Rambo or Rocky sequel?