Outgoing CID doesn't work to AT&T

[miketemm]

I have spent over an hour the last 2 nights with Magic Jack Support and gotten nothing. When I use my MJ to call out AT&T cell customers don't get my CID info (it shows up as "unknown") I tried calling a Sprint Cell customer and it seems to work for them. I also tried calling 1-800-444-4444 and that had my CID info. MJ customer support is confused by this and says that there is something wrong with my MJ account and "not with the MJ server".

Any thoughts?

[crackerjack]

I have spent over an hour the last 2 nights with Magic Jack Support and gotten nothing. When I use my MJ to call out AT&T cell customers don't get my CID info (it shows up as "unknown") I tried calling a Sprint Cell customer and it seems to work for them. I also tried calling 1-800-444-4444 and that had my CID info. MJ customer support is confused by this and says that there is something wrong with my MJ account and "not with the MJ server".

Any thoughts?

Was this working correctly in the recent past??
I wouldn't waste any more time or energy on clueless chat. It may resolve on its own, given time.

[miketemm]

Yeah it was working fine about 6 weeks ago then started to show up "unknown" ever once in a while. Now "unknown" to every single AT&T customer I know. Clueless Chat is a great description... I just wish it would work like it is supposed to.