Unable to complete registration
Moderators: Bill Smith, Pilot
Unable to complete registration
I have been unable to compete the registration process. After I go through all the registration screens, I get the message, "Processing Request. This could take a couple of minutes." However, nothing happens after this. I finally end of closing that screen. I have contacted Magic Jack's customer service, and spent hours with them. But, they have been unable to help. I had just about given up when I found this forum, and I really hate to give up. Now I still have some hope. I know there is a solution to this.
When I press my landline phone's keypad, numbers appear on the magic jack phone display, but I have no dial tone. I have downloaded all the fixes from their website, and disabled/enabled/uninstalled/reinstalled programs on my pc to get the gadget to work. But still have been unsuccessful. My internet provider is Time Warner. I wonder if they have blocked something needed to make this work, since they offer phone service with monthly fees. Something else I cannot do which puzzles me. I can only chat with Magic Jack's tech support in Firefox, not Explorer.
Can anyone help?
When I press my landline phone's keypad, numbers appear on the magic jack phone display, but I have no dial tone. I have downloaded all the fixes from their website, and disabled/enabled/uninstalled/reinstalled programs on my pc to get the gadget to work. But still have been unsuccessful. My internet provider is Time Warner. I wonder if they have blocked something needed to make this work, since they offer phone service with monthly fees. Something else I cannot do which puzzles me. I can only chat with Magic Jack's tech support in Firefox, not Explorer.
Can anyone help?
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- Dan Should Pay Me
- Posts: 613
- Joined: Tue Jan 01, 2008 9:11 pm
- Location: LikeMagic Pacific NW
You could fix this issue by downloading & install the latest Sun's Java,
select Windows XP/Vista/2000/2003 Offline from the following site, make sure you close all IE and Firefox browsers after downloading, then run the downloaded Java installation:
http://www.java.com/en/download/manual.jsp
select Windows XP/Vista/2000/2003 Offline from the following site, make sure you close all IE and Firefox browsers after downloading, then run the downloaded Java installation:
http://www.java.com/en/download/manual.jsp
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- Dan isn't smart enough to hire me
- Posts: 382
- Joined: Sat Feb 09, 2008 5:38 pm
- Location: Salt Lake City, Utah
Some anti-spyware/adware program like spyblaster or spybot will change your browser settings. When you register make sure you add these to your "Trusted Sites" in your IE browser
*.talk4free.com
*.magicjack.com
*.talk4free.com
*.magicjack.com
Last edited by gooney on Tue Apr 01, 2008 9:44 pm, edited 2 times in total.
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- Dan isn't smart enough to hire me
- Posts: 382
- Joined: Sat Feb 09, 2008 5:38 pm
- Location: Salt Lake City, Utah
I bet if you had deleted your cache, cookies, empty temp folder and allow cookies for the sites mentioned above, it would probably worked.hwilli15 wrote:Finally got it to work. Reloaded windows operating system and voi·là! Works like a charm. Plugged phone cord from unit into a phone outlet and now I can place and receive calls from all my phones.
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- MagicJack User
- Posts: 31
- Joined: Sat Apr 12, 2008 4:59 pm
i would of have work if he did that, But a lot of people now in days thinking reinstalling Windows will fix the problem, Instead of looking for a solution, but other then that, Im glad to hear he got it up and running again .gooney wrote:I bet if you had deleted your cache, cookies, empty temp folder and allow cookies for the sites mentioned above, it would probably worked.hwilli15 wrote:Finally got it to work. Reloaded windows operating system and voi·là! Works like a charm. Plugged phone cord from unit into a phone outlet and now I can place and receive calls from all my phones.
Glad you guys offered that suggestion. It may help someone else having problems. However, I do those things as regular maintenance, and allowed cookies, etc. Actually, I allowed everything while trying to get it to work initially. Apparently some tweak I made to my configuration in the past, or maybe a software conflict was preventing the program from running properly. I borrowed a friend's laptop, and pluged in my magic jack, and the program was already registered. My pc was the problem. As a last resort....really hated to do that.....reloaded Windows. I read in this forum it had worked for others.
I would suggest to anyone that reads this, that if you have any suggestions, take a minute and post them, as these last posters did. It might help someone.
I would suggest to anyone that reads this, that if you have any suggestions, take a minute and post them, as these last posters did. It might help someone.