Magic Jack has been ordered to have 911 service
in Canada by October 15 by the CRTC.
Magic Jack is saying that they can't have it installed
until November 15 2010.
Magic Jack has also known that they need to have
911 service in Canada for a very long time but has
thumbed their nose at the system and has not installed
it. Now it looks like Magic Jack is being ordered to have
911 service installed.
If Magic Jack fails to have 911 service installed
in Canada by October 15 2010 the CRTC is saying
that they will identify the Local Exchange Carriers
(LECs) and / or local service providers that are
providing network resources and Canadian phone numbers
with the intention of disconnecting service to Magic Jack
if they don't get it installed by October 15 2010.
The CRTC made a ruling April 4 2005 that all
VOIP providers must provide 911 service, more
than 5 years ago and still Magic Jack doesn't have
911 service on their service.
http://www.crtc.gc.ca/eng/com100/2005/r050404.htm
A copy of the CRTC document is located bellow.
http://www.filefactory.com/file/b516fde ... _order.pdf
MagicJack Ordered to have 911 service in Canada by the CRTC
Moderators: Bill Smith, Pilot
Canada now has 911 service
Just for fun, last night I clicked on the 911 button on the Magicjack dialer display and it worked. We now have 911 service in Canada. Or at least I do in Ontario Canada.
I received this email after setting up the 911 service for my Canadian Address.
IMPORTANT ENHANCED 911 DISCLOSURE FOR magicJack, LP (magicJack") CUSTOMERS.
The Federal Communications Commission (FCC) recently adopted an ENHANCED 911 (E911) VoIP Order that requires some service providers, to inform their customers of any differences between the E911 access capabilities available with their service as compared to the E911 access capability available with traditional telephone service.
magicJack, LP ("magicJack") is not obligated to provide E911 service under the recently adapted FCC E911 VoIP Order, but it has chosen to voluntarily offer E911 service where available. There are important differences between magicJack's E911 service and E911 access capabilities of traditional telephone service. It is important that you understand how these differences affect your ability to access E911 services. For example, in certain circumstances, you may not be able to contact emergency services by dialing 9-1-1 using the magicJack" device.
We ask that you carefully read this E911 Disclosure and follow our advice and instructions strictly for your safety's sake.
The FCC's E911 VoIP decision also requires some service providers to obtain and keep a record on file showing that you have received and understood this E911 Disclosure. magicJack appreciates your assistance in our voluntarily E911 service offering by checking the applicable box on the "registration screen."
You may obtain a copy of the FCC regulation and accompanying E911 VoIP decision in Docket No. 05-196 at the following link: http://www.fcc.gov/cgb/voip911order.pdf.
You should never dial 911 or "test" your 911 service. Dialing 911, in a non-emergency situation, is a crime and many locales prosecute offenders.
LIMITATIONS ON ACCESS TO E911 SERVICES
1) You should consider maintaining an alternate means of contacting E911 services. The magicJack E911 service differs from traditional E911 service. You understand and acknowledge that you should consider having an alternate means of contacting E911 services and inform your magicJack" device users of this.
2) magicJack emergency services may not operate during a power outage. You understand and acknowledge that you may not be able to use your magicJack" device to contact E911 services if your power is disrupted. Once power service is restored, you may be required to reset or reconfigure your Internet service before you will be able to use it to contact E911 services. You are responsible for providing an uninterruptible backup power supply to ensure continued operation of electrical equipment, including customer premises equipment necessary to provide Internet service, in the event of a power outage.
3) magicJack E911 services will not operate if your broadband connection is disrupted. You understand and acknowledge that you will not be able to use your magicJack" device to contact E911 services if your broadband connection is disrupted. Once your broadband connection has been restored, you may be required to reset or reconfigure your Internet equipment before you will be able to use the magicJack" device to contact E911 services.
4) magicJack E911 services will not operate unless you register your correct service address with magicJack. You understand and acknowledge that you must provide magicJack with your correct service address in order for E911 services to work. If you notice that the location information identified in your 911 registration section of the magicJack menu is inaccurate, you can correct your service address by going to the magicJack menu and selecting E911.
5) magicJack E911 services will not operate correctly if you disable, damage or move the magicJack" device to another location. If you disable, damage or move the magicJack" device to a location other than the service address you provided when it was registered, it will not function. If you wish to move to a new address, go to the magicJack menu and select the E911 option.
6) magicJack E911 service will not operate outside of the United States and Canada.
7) magicJack is only able to provide E911 service in cities and towns where the local Public Safety Answering Point, or PSAP, is technically capable of receiving your address information with your E911 call. If the PSAP that serves your area is not equipped to receive your magicJack registered address, you will need to provide the 911 operator with your address information orally.
We want to make sure we have given you the tools to keep you, your families and your coworkers safe each time you dial 911.
Yours truly,
magicJack
IMPORTANT ENHANCED 911 DISCLOSURE FOR magicJack, LP (magicJack") CUSTOMERS.
The Federal Communications Commission (FCC) recently adopted an ENHANCED 911 (E911) VoIP Order that requires some service providers, to inform their customers of any differences between the E911 access capabilities available with their service as compared to the E911 access capability available with traditional telephone service.
magicJack, LP ("magicJack") is not obligated to provide E911 service under the recently adapted FCC E911 VoIP Order, but it has chosen to voluntarily offer E911 service where available. There are important differences between magicJack's E911 service and E911 access capabilities of traditional telephone service. It is important that you understand how these differences affect your ability to access E911 services. For example, in certain circumstances, you may not be able to contact emergency services by dialing 9-1-1 using the magicJack" device.
We ask that you carefully read this E911 Disclosure and follow our advice and instructions strictly for your safety's sake.
The FCC's E911 VoIP decision also requires some service providers to obtain and keep a record on file showing that you have received and understood this E911 Disclosure. magicJack appreciates your assistance in our voluntarily E911 service offering by checking the applicable box on the "registration screen."
You may obtain a copy of the FCC regulation and accompanying E911 VoIP decision in Docket No. 05-196 at the following link: http://www.fcc.gov/cgb/voip911order.pdf.
You should never dial 911 or "test" your 911 service. Dialing 911, in a non-emergency situation, is a crime and many locales prosecute offenders.
LIMITATIONS ON ACCESS TO E911 SERVICES
1) You should consider maintaining an alternate means of contacting E911 services. The magicJack E911 service differs from traditional E911 service. You understand and acknowledge that you should consider having an alternate means of contacting E911 services and inform your magicJack" device users of this.
2) magicJack emergency services may not operate during a power outage. You understand and acknowledge that you may not be able to use your magicJack" device to contact E911 services if your power is disrupted. Once power service is restored, you may be required to reset or reconfigure your Internet service before you will be able to use it to contact E911 services. You are responsible for providing an uninterruptible backup power supply to ensure continued operation of electrical equipment, including customer premises equipment necessary to provide Internet service, in the event of a power outage.
3) magicJack E911 services will not operate if your broadband connection is disrupted. You understand and acknowledge that you will not be able to use your magicJack" device to contact E911 services if your broadband connection is disrupted. Once your broadband connection has been restored, you may be required to reset or reconfigure your Internet equipment before you will be able to use the magicJack" device to contact E911 services.
4) magicJack E911 services will not operate unless you register your correct service address with magicJack. You understand and acknowledge that you must provide magicJack with your correct service address in order for E911 services to work. If you notice that the location information identified in your 911 registration section of the magicJack menu is inaccurate, you can correct your service address by going to the magicJack menu and selecting E911.
5) magicJack E911 services will not operate correctly if you disable, damage or move the magicJack" device to another location. If you disable, damage or move the magicJack" device to a location other than the service address you provided when it was registered, it will not function. If you wish to move to a new address, go to the magicJack menu and select the E911 option.
6) magicJack E911 service will not operate outside of the United States and Canada.
7) magicJack is only able to provide E911 service in cities and towns where the local Public Safety Answering Point, or PSAP, is technically capable of receiving your address information with your E911 call. If the PSAP that serves your area is not equipped to receive your magicJack registered address, you will need to provide the 911 operator with your address information orally.
We want to make sure we have given you the tools to keep you, your families and your coworkers safe each time you dial 911.
Yours truly,
magicJack
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notdeadyet
- Dan isn't smart enough to hire me
- Posts: 187
- Joined: Wed Dec 23, 2009 7:26 pm
- Location: Southern Ontario
, and then I got the email as well, so looks like maybe 911 service is going to work here in Canada too, even with my US number 
-
notdeadyet
- Dan isn't smart enough to hire me
- Posts: 187
- Joined: Wed Dec 23, 2009 7:26 pm
- Location: Southern Ontario