HELP

rthomas · Post by **rthomas** » Wed Apr 02, 2008 12:33 am

OK I think we all know that there tech support sucks. So here I am with my new MJ but when I go to use it the person I'm talking to has this stuttering every now and then. Did all there fix and reboot things but still no luck. I use it with my laptop and that is run through my linksys broadband router. I' tried a cordless and a corded phone. Not sure if anyone has had this issue. Any one with ideas please help

LikeMagic · Post by **LikeMagic** » Wed Apr 02, 2008 12:50 am

Try to test your VOIP connection score to see where the problem lies:

http://www.testyourvoip.com

rthomas · Post by **rthomas** » Wed Apr 02, 2008 1:00 pm

Thanks. When I do the test should it be on "Preserve Speach Quality" or "Conserve Bandwidth"? Thanks for the help

rthomas · Post by **rthomas** » Wed Apr 02, 2008 1:12 pm

Not sure what to look for but when I did the Preserve it was 4.0 and when I did the conserve it was 3.7?

LikeMagic · Post by **LikeMagic** » Wed Apr 02, 2008 1:46 pm

Your VOIP scores look fine, so I guess the stuttering issue is with MJ server. Wait a few days to see if it improves as MJ is still "messing" with server upgrade around different parts of the country.

rthomas · Post by **rthomas** » Wed Apr 02, 2008 3:14 pm

Thanks. Does it matter what type of phone I use cordless or corded?

LikeMagic · Post by **LikeMagic** » Wed Apr 02, 2008 3:20 pm

No, as long as the phone is known to be in good working condition. Usually, corded phone is better since it doesn't have to deal with RF interference like a cordless phone. But some good cordless phones are very good. Panasonic makes very good cordless phones.