I have struggled with this for a week now, so I really hope that someone here can assist. I would describe my computer ability as moderate.
Last week a friend was visiting and asked to install his MagicJack through the USB port on my PC to make a long distance call. Said he does it all the time. I let him.
The short of it is, now my cd/dvd optical drives are both missing. I mean completely gone as far as the computer is concerned. There is not even a tab for them in Device Manager. I checked the BIOS and cannot even find them there, although the boot priority still calls a ATAPI CD-ROM out. Both DVD's get power, lights come on, and discs spin. But no reading by the computer.
What I have is as follows:
Windows 7 64
1 x HP and 1 x LG CD/DVD Rom hooked up via IDE
ASUS A8N32SLI Deluxe MB with 1405 BIOS update (latest).
I have attempted many fixes, including but not limited to what is mentioned on this page: http://social.answers.microsoft.co [...] 1261c1943f
Several forums have suggested a registry issue and deleting 'filters'. There are no UpperFilters or LowerFilters to delete. The registry does make mention of the correct players Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE. They are both there. I also tried to reset the 'Key' as recommended in 1 thread. No luck.
Also, I have tried system restore as well as uninstalling and reinstalling in an attempt to get plug n play to recognize. FixIt says that I do not have an optical device connected. I removed 1 drive and the IDE cable and installed in a different PC. It worked fine there.
This is not a new setup. It is a build I made in 2007 and I installed Win 7 x64 in March of this year (clean install). No problems until now.
I am at a complete loss. As I do not use the optical drives that often, I cannot say with 100% certainty that they were there before the MagicJack incident. I think I removed all the software that MagicJack installed (what a mess that is!), but I am not 100% sure.
I would try a clean reinstall of Windows, but without an optical drive, not sure how to do that (or that it will actually fix anything). Any assistance that the community can provide would be appreciated.
CD/DVD Optical Drive Completely Missing
Moderators: Bill Smith, Pilot
run this tool first(magicjack removal tool http://upgrades.talk4free.com/tools/mjRemover.exe ,shut down computer, then disconnect the the IDE & the PSU cables from the the DVD unit or units,boot into safe mode,run this fix http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip ,this Xp fix will work on vista aswell as win7,after you run the fix,shut down the machine(do not restart yet)reconnect the cables(IDE &PSU)
then restart in normal mode,windows will find the devices as new hardware.
then restart in normal mode,windows will find the devices as new hardware.
Mimon, you are the Man!
It worked. I had so many hours into this and you come through in a clutch.
Can you explain what happened and why it worked? I spoke with a lot of people I consider pretty smart at this stuff and they were all leaning hardware. My gut was telling me it was not hardware, but if the big brains can't solve it I was ready to cut my losses and change something out.
And kudos to Doug Knox too for coming up with that elegant little utility (if that is not you).
It worked. I had so many hours into this and you come through in a clutch.
Can you explain what happened and why it worked? I spoke with a lot of people I consider pretty smart at this stuff and they were all leaning hardware. My gut was telling me it was not hardware, but if the big brains can't solve it I was ready to cut my losses and change something out.
And kudos to Doug Knox too for coming up with that elegant little utility (if that is not you).
Hiya Mr2,
glad to hear you got it sorted out.
my guess is that the cause had something to do with with a recent MJ update and a few compatibility issues with certain types of burning software,
the fix is standard procedure for systems that loose drives,icons and or drive function as a result of certain updates whether it be for apps or Os ,system crashes ,malware and malware removal .
wish i could have helped you sooner,just to save you that week of grief,
I just came here to verify a new MJ update to see if anyone might have had issues with it when i just happened to see your post,since i rarely post here or check in on regular occasion .
Doug knox website is a valuable resource for trouble shooting and repairs.
thanks for the good news
and you're welcome
Mike
BTW..lots of good help & info here,get yourself an account and join the community http://forums.majorgeeks.com/
http://www.majorgeeks.com/index.php
glad to hear you got it sorted out.
my guess is that the cause had something to do with with a recent MJ update and a few compatibility issues with certain types of burning software,
the fix is standard procedure for systems that loose drives,icons and or drive function as a result of certain updates whether it be for apps or Os ,system crashes ,malware and malware removal .
wish i could have helped you sooner,just to save you that week of grief,
I just came here to verify a new MJ update to see if anyone might have had issues with it when i just happened to see your post,since i rarely post here or check in on regular occasion .
Doug knox website is a valuable resource for trouble shooting and repairs.
thanks for the good news
and you're welcome
Mike
BTW..lots of good help & info here,get yourself an account and join the community http://forums.majorgeeks.com/
http://www.majorgeeks.com/index.php