magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

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Where are contacts kept?

 
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DaveC
MagicJack Newbie


Joined: 18 Jan 2009
Posts: 3

PostPosted: Sun Jan 18, 2009 1:18 pm    Post subject: Where are contacts kept? Reply with quote

Where is the list of contacts kept? I looked in PHONE>MagicJack folder but of the 3 files there, contacts isn't one of them.

I'd like to back up the contacts list in case I have to update or reformat the PHONE drive (it's a troubleshooting technique MJ support showed me).

Thanks,
Dave
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kingjm
magicJack Apprentice


Joined: 18 Feb 2009
Posts: 16

PostPosted: Wed Feb 25, 2009 5:31 pm    Post subject: Placement of addressbook Reply with quote

if you enable to see hidden files and folders you can see more.

/Volumes/PHONE/majicjack/AddressBook.xml

there are five files in total. The other four are:

autorun.ico
CallLogs.clm
CfgCacheMac.dat
Profiles.db
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ssaylor
MagicJack Newbie


Joined: 24 Jan 2011
Posts: 4

PostPosted: Mon Jan 24, 2011 2:48 pm    Post subject: Reply with quote

I have v2.0.6 and can not find "AddressBook.xml" (hidden files displayed). Has it moved?
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Thunder
Dan isn't smart enough to hire me


Joined: 27 Apr 2008
Posts: 156
Location: Chicago, IL

PostPosted: Mon Jan 24, 2011 3:06 pm    Post subject: Reply with quote

They are now stored on the MJ servers, you can copy them from your Magic jack account.
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ssaylor
MagicJack Newbie


Joined: 24 Jan 2011
Posts: 4

PostPosted: Mon Jan 24, 2011 3:20 pm    Post subject: Reply with quote

Thunder wrote:
They are now stored on the MJ servers, you can copy them from your Magic jack account.


I need to IMPORT contacts TO MJ, not EXPORT. I'm chatting with Support now.
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Mon Jan 24, 2011 3:25 pm    Post subject: Reply with quote

ssaylor wrote:
Thunder wrote:
They are now stored on the MJ servers, you can copy them from your Magic jack account.


I need to IMPORT contacts TO MJ, not EXPORT. I'm chatting with Support now.


Doesn't matter if you need to import or export...they are on THEIR servers...not your computer..unless you recently saved a copy.
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ssaylor
MagicJack Newbie


Joined: 24 Jan 2011
Posts: 4

PostPosted: Mon Jan 24, 2011 3:40 pm    Post subject: Reply with quote

nailgunner wrote:
Doesn't matter if you need to import or export...they are on THEIR servers...not your computer..unless you recently saved a copy.


I understand that. Since there is no MJ import utility, I asked a Chat rep if I could send a csv file of my contacts to them, so they could load them for me. They said they would refer my request to the Engineering Dept but I could not get a telephone number from them. I don't have a high level of confidence that anything's going to happen. Useless...
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Kif Kroker
Dan isn't smart enough to hire me


Joined: 20 Oct 2008
Posts: 177
Location: Sioux City, IA

PostPosted: Mon Jan 24, 2011 3:52 pm    Post subject: Reply with quote

Not sure if this would work or not, but what about trying to use the Outlook plugin and MS Outlook to get this done for you? If you import the contacts into Outlook and have the plugin enabled I wonder if that would place the contacts into your MJ account?

Dave
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Mon Jan 24, 2011 4:03 pm    Post subject: Reply with quote

ssaylor wrote:

I understand that. Since there is no MJ import utility, I asked a Chat rep if I could send a csv file of my contacts to them, so they could load them for me. They said they would refer my request to the Engineering Dept but I could not get a telephone number from them. I don't have a high level of confidence that anything's going to happen. Useless...


That's slightly different than your original question. The addressbook.xml is no longer on your system...and hasn't been for months. And I would be stunned if their Engineering department will do anything but tell you to enter it in manually on the softphone.
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ssaylor
MagicJack Newbie


Joined: 24 Jan 2011
Posts: 4

PostPosted: Mon Jan 24, 2011 5:37 pm    Post subject: Reply with quote

nailgunner wrote:
ssaylor wrote:

I understand that. Since there is no MJ import utility, I asked a Chat rep if I could send a csv file of my contacts to them, so they could load them for me. They said they would refer my request to the Engineering Dept but I could not get a telephone number from them. I don't have a high level of confidence that anything's going to happen. Useless...


That's slightly different than your original question. The addressbook.xml is no longer on your system...and hasn't been for months. And I would be stunned if their Engineering department will do anything but tell you to enter it in manually on the softphone.


Yeah, it would have been easy enough to just edit the html file... I used to have a Windows screen scraping/macro app to populate Windows apps, reading from a file, when no import utility was available. Maybe I can find similar in a Mac app.
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