magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Just made an outgoing call and call was cut off mid sentence after less than 5 minutes only a few minutes So no fix yet....hate having to call people back and explain my phone isn't working properly....

Thank You for the step by step instructions. Have gone through the process successfully. Will wait and see if my problem is solved.
Thank You for the support!

2wire 2701HG-G

thanks for the help :0)

I have it plugged directly into the wall with ethernet to modem. Only plug into the computer when doing an update. So call drops are when plugged directly into wall outlet and ethernet connection.

During the past 2 weeks have had calls cut off at the 6 or 7 minute mark. Have magicjack plus and it has worked fine until now. Ran the latest update and still had a call drop twice since then. Using 2wire 2701HG-G modem and bell high speed internet. Any suggestions?

OK, Just so others who may be having a similar problem, everything was fine...then i moved the mj back onto the USB powered hub...guess what - outgoing calls again stopped hearing me after 5 min.

Soooooooo it was the powered USB hub all along that was causing the problem. I guess not compatible ...

Did exactly what you said, uninstalled, rebooted, reinstalled and ran a test call - guess what 6 min. call and it still worked!!!

Happy, Happy, Happy.....fingers crossed it stays this way. No Win7 update..not doing anything else...leaving it alone!!!

Thanks

http://www.magicjack.com/8/customerCare_windows7.asp
site where I got the update from...

tried to run Windows 7 update:
*downloaded update from MJ website to desktop
*run program
*get message " the update is unable to acquire access to the magic jack. Please insert your magic jack and rerun the update"

OK I had the mj running on a powered USB hub, so removed it from that and put it ...

never should have done that update - unlucky me.....
Joe mentioned about doing an update in earlier post and I thought it was the right thing to do..but i guess not. Glad I didn't do the Win7 update as it shows only for computers running Win7 and if we want to run mj later on the window xp computer ...

Thanks for your patience. I did manage to do a "Lucky You" update...so hopefully that doesn't cause problems tomorrow....

Had enough mj for one day. Hopefully this isn't a sign of whats to come. We have dropped our landline to use mj instead....
Have a good evening! (of course we have cell for ...

As it is a netbook, it can only take win7 started edition, no capacity for anything bigger.

no dvd/cd drives, its just a netbook...

Wasn't aware of win7updates ... how often do I need to do updates, or are they automatic at start up? remember I'm a newbie..

Did a test call on the netbook, once we started mj up again, after being on the work laptop, and amazingly enough it didn't kick out, call was still going after 6 min.

Maybe its fixed?? Working on this last call anyways.
Can you explain why?
or is it "Magic".....

yup it worked on his...over 6 min. and was still OK....
so now what?

yup, windows 7 starter edition...will run on work laptop and let you know what happens shortly...

OK hubby brought home his work laptop home on weekend, we tried the mj on it and it worked fine - at least it loaded up, contacts appeared, but we didn't actually try making a call. Unplugged it and then set it back up on netbook. We found the problem that night (last night) when we tried to make ...

If I hook up the laptop via ethernet will that bypass the router - we have a 2wire.com, modem/wireless router combination. Can't find firmware update, so maybe if I go ethernet. It's making my laptop more like a desktop, but willing if it means calls working properly.

thoughts?

weird that it ...

OK Just did a test call and it cuts out at exactly 5 minutes...so whats running and cuts in at the 5 min. mark??? so that I lose the ability to hear them.

Outgoing calls

Ran ATF Cleaner and Disk cleanup, thought maybe that might help. Nope...... suggestions??

I added the DSL filter before after reading about it on another post as you said. But have now removed it. Not really sure what it does anyways, but before we always had to have it on a phone for our high speed internet.

Yes, I am using a powered USB hub - bought it separately and have been using ...

Just tested and again, just after the 5 min. mark, I can no longer hear them, but they can still hear me.

I'm glad you typed slow I'm a parent, just trying to keep up with my university kids....

OK, using google I was able to find a post that helped me find the USB root hubs in device manager. I turned off the check mark for "allowing the computer to turn off the USB hub to save power", there were 5 entries for USB root hub.

Is this all that you were saying that I needed to do?

Will have ...

Joe, thanks for the help.
*firstly, I am a beginner computer user, so you will need to go slowly...
* I am not using a cordless phone
* I went to the plug in USB hub as thought power to my regular USB ports might not be enough being a netbook. I do not know where to look for the power usage you ...

OK have removed the DSL filter. Problems still remains, seems to be with outgoing calls.

I'm a new user, only been up and running about a week. Running mj on a dell netbook, Windows 7, wireless, but laptop is right next to modem. I have separate powered USB hub that magic jack and wireless mouse are plugged into. Not using the usb extension cord that came with mj. Using a dsl filter ...