magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

SailorDave wrote:You probably have to set the correct time in the router. Mine has an automatic update feature so that I only had to check that option and it was correct from that point forward.

the time on my router is the correct setting.

PS>

I was told by MJ "technicians" that the default Time Zone for all MJ plus is EST but they are "working on it"

I have MJ plus....attached to my router and CID works but the time is 3 hours out of my correct time. (displays time of call 3 hours ahead) Any idea other than it is on a differ time zone?

tested it and guess what....it does happen when it is busy!
Thank you very much for solving the problem!

Chris:

I will try that next time. I have a way of testing it by calling on another line.

Thanks

yes well every time I talk to them they tell me they are expediting a report to their engineers. I guess nothing will ever happen?

you are probably right but if enough users annoy them I hope that a newer update will eventually be released to fix the issue. (perhaps I am am delusional....)

I would suggest you vigorously report it to MJ as otherwise they will do nothing.

this issue is prevalent on mt MAC and PS so this suggestion is not relevant. Thanks

couldn't find anything useful on changing MJ server

nailgunner: the devices are two different generations. One old one newer. I will try on a different PC with different IP address.....and see. I am not hopeful. It's a real pain if you are dependent on MJ to fix anything on their own.

Hi:
I have tried 2 devices on 3 computers, 2 macs and one PC. All the same problem.

that's what I thought and I have protested to MJ techs who are adamant that "someone" will email me. Of course x mass is coming too! It's very frustrating because whenever I login to chat and ask for an update some bozo wnat sto to through eh whole spiel again and waste my time. It would be great o ...

Barada:
Thanks. I was advised by the MJ techs that a report was sent to their engineers as this may be an issue with "their supplier". And I am to "wait until they email me."
This maybe the kiss of death.

I AM USING A USB POWERED HUB AND TRIED TWO DIFFERENT UNITS....SAME PROBLEM ON ONLY A FEW TEL NUMBERS OUT.

did another test today and found that I was able to replicate the issue on two different phones. A cordless and corded phone. But not able to replicate it on the softphone IF the headset was selected. It did occur if telephone was selected and the softphone initiated the call.

i don't think resources a re problem.

thanks for that. BTW I do recall that when I have the problem..even if I initiate calls from the soft phone it has the same issue (calls from the soft phone sing the "telephone" component. I will try to replicate the problem using the softphone headset component and see.

download 5.2 upload .78
And this did occur before the "lucky you" upgrades.

Hi:
Thanks for all the tips. this issue only happens on the "hard phone" but i have tried another phone ....a corded one as opposed to my usual cordless phone and it occurs as well. I am using both a PC and MAC an a powered USB hub . I have Telus "high" speed ADSL with about 78-80 Upload.

This is ...

hi sis a intermittent problem but when i place calls instead of connecting...i just get a dial tone over and over again. Tech support gave up ad gave me the kiss of death "we will report this to our engineers and notify you by email".
Anyone else have this or suggest a solution?

( BTW I have tried ...

does anyone know how (or where the post is if previously answered) to use MJ dongles on a MAC?
Thnx

I heard from the Canadian distrib it will not be released before June/ or / July.
Personally I'd wait several months before taking a chance.