magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I managed to stay connected for a 40 min call today by disabling the firewall and adding 192.168.2.5 to the DMZ in the router settings. I'll try to turn the firewall back on and see.

My problems came back too. I'm still looking for answers. I don't want to run a computer all day to run magic jack.

It worked perfectly all day today. No dropped calls and it's on the network hooked into the router via ethernet. I bet they did something with their servers and that you needed to upgrade it to match what they did and keep it stable.

This seemed to work for a 30 minute call at least.

Unplug the MJ+

Uninstall the software with:

http://upgrades.talk4free.com/tools/mjRemover.exe

Plug it back into the PC. Let it install again.

Run the upgrade with this:

http://upgrades.magicjack.com/upgrade/magicJackSetup.exe

Hook it back ...

I've been getting randomly dropped from outgoing as well as incoming calls. But only when I have MJP connected to the network. When connected via USB all is good. MJP worked flawlessly in Dec 2011 and Jan 2012, but started having this issue in Feb 2012.

--Greg

I have the same issue. Any luck ...

I've had MJ+ for three months. I've had it connected directly to the router via ethernet. It's worked perfectly. A few days ago, it started dropping calls after a few minutes of talking. It works fine when plugged directly into the PC, but now I have to keep the PC on.

I tried the software upgrade ...