magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I found the problem. In my router, SIP (Session Initiation Protocol" is firewalled. I had to UNCHECK the SIP box. That fixed the problem.

Please note that there is also a "SPI" box. Don't confuse SIP with SPI.

Steps are for a DLINK DIR 655 router- under ADVANCED, FIREWALL SETTINGS, go to the ...

WOW! Thanks SteveHC.

When I plug my MJ+ directly into my modem the dropped audio problem disappears.

Per your advice, I updated my router DLINK DIR 655 firmware from V1.21 to V1.35NA.

Unfortunately the dropped audio problem still exists.

But now I know where to focus to fix the problem.

Whenever the called party answers, the audio stops for 2 seconds. Thus I do not hear the "Hello, this is..".
Per customer support,
I have forwarded UDP ports, 49152, 65525 and UDP ports 5060, 5070.
I have also installed DivX.
Nothing works. I have both MJ and MJ+, both have the same problem. I ...