Calls dropped while dialing

brrit · Post by **brrit** » Wed Jul 02, 2008 5:15 pm

I've had the MJ for about a week now and like it most of the time, but I am having trouble when making calls. Often the call is dropped during the dialing or while the line is ringing before the other person picks up.

Maybe I'm reading it wrong, but it appears that my broadband connection flickers during each ring. This flickering results in the call being terminated.

I've searched the forum for similar issues and haven't found many others with this issue. I am not technical at all, but would like to get this thing up and working well enough for the wife to want to drop the landline. Please help.

lonestarmagic · Post by **lonestarmagic** » Wed Jul 02, 2008 5:20 pm

Need more info:

Win XP SP-2?
Using a router?
How are U connected to your ISP?
Have you tried Magicfix?
Have you tried another USB Port?

The more info you can provide, someone is more likely going to be able to help you.

brrit · Post by **brrit** » Wed Jul 02, 2008 5:29 pm

XP SP-2
No router
MagicFix is installed
I have tried other USB ports

Lastly, I am connected to the internet using a 2Wire Home Portal to the SBC DSL.

Hope that helps.

lonestarmagic · Post by **lonestarmagic** » Wed Jul 02, 2008 5:44 pm

I'm not familiar with SBC DSL, but sounds like you are loosing your signal between your puter and the DSL connection. Maybe someone will chime in that has this type of config or you can try MJ's tech support, but I don't feel you will get much help from them.

Link to online chat with MJ
Click Here

hvlqodvhinIyc · Post by **hvlqodvhinIyc** » Wed Jul 02, 2008 9:40 pm

brrit wrote:XP SP-2
Maybe I'm reading it wrong, but it appears that my broadband connection flickers during each ring. This flickering results in the call being terminated.

No router
MagicFix is installed
I have tried other USB ports

Lastly, I am connected to the internet using a 2Wire Home Portal to the SBC DSL.

Hope that helps.

The 2Wire Home Portal is a NAT router. SIP is the protocol used to connect calls from your location across the Internet to MagicJack and then another phone. Latest versions of the 2Wire Home Portal support SIP out of the box. They can also can have a SIP Aplication Layer Gateway enabled which would interfere. Can you define "flicker"?

msiam · Post by **msiam** » Thu Jul 03, 2008 12:42 am

Isn't "flicker" somebody's friend??

brrit · Post by **brrit** » Thu Jul 03, 2008 7:07 am

By flicker I mean the broadband link light on the 2Wire router is blinking during each ring when dialing out. It will be green when putting the numbers in... then go red when it rings once... go green during the silence... then go red again when rininging... etc.

About half the time it disconnects the call during this red/green light "flicker".

Any ideas?

lonestarmagic · Post by **lonestarmagic** » Thu Jul 03, 2008 12:56 pm

Is it possible to bypass your router with your configuration? I still have no clue with this kind of setup.

hvlqodvhinIyc · Post by **hvlqodvhinIyc** » Thu Jul 03, 2008 5:31 pm

lonestarmagic wrote:Is it possible to bypass your router with your configuration?

Yes it is. According to your initial gut check above, and red link light described, there seems to be a loss of DSL link. 2Wire has all of the documentation and even an extensive sample GUI, if you want to try to help. This really belongs to MJ and/or SBC...

Find out which modem
http://www.2wire.com/?p=106
Docs
http://support.2wire.com/index.php?page=download
GUI walkthrough
http://shastademo.2wire.com/

Verizon's Versalink DSL modem GUI has an add applications page. You can choose PASV FTP, or Net2Phone, or Doom3, etc. and it configures the port triggering and forwarding automatically. Setting the Versalink to enable "SIP" worked. Setting it to "SIP ALG" broke MJ, Go figure. GL. HTH.