New Feature " Music On Hold"

gashliquor · Post by **gashliquor** » Tue Jun 24, 2008 7:11 am

I noticed when you put someone on hold they have music to listen to. I noticed this yesterday when i put someone on hold they thought i was on some kind of business line. BTW the music was Aerosmith because i called my MJ with my cell and had old lady put me on hold. This is a cool feature for sure, The other person had some kind of elevator music. So its not the same tune everytime you use the put a person on hold feature.

AlaninKY · Post by **AlaninKY** » Tue Jun 24, 2008 12:34 pm

Hey, I never tried to put anyone on hold. Thanks for reporting this feature!

gashliquor · Post by **gashliquor** » Tue Jun 24, 2008 1:26 pm

AlaninKY wrote:Hey, I never tried to put anyone on hold. Thanks for reporting this feature!

There is even more features that were never there before like the caller id. B4 i say anything yes i did build a caller id box with a 100k ohm resistor. However this is the way caller id is working for me now and its different then b4. Im in florida so if i call someone in florida they get my MJ # plus my city. But if i call someone outside of florida they get my MJ # plus my state. The interesting thing is if i disconnect my caller id box with the resistor in it what will happen is unknown at the moment as im busy with other computer things more important then MJ and i only notice these new features because the phone is glued to old ladies mouth 24/7 and its running on my main network puter, I also noticed the volume on MJ has been increased on the incoming even though i have had no problems ever. Also when someone calls me at best i only get there phone number twice. Example 5168721111 and then 516 872-1111 at the bottom.

GaryR55 · Post by **GaryR55** » Sun Jul 13, 2008 7:41 pm

I gather this only works if your phone has a hold button, right? I don't see one in the Magic jack softphone interface.

Gary

lonestarmagic · Post by **lonestarmagic** » Sun Jul 13, 2008 10:06 pm

GaryR55 wrote:I gather this only works if your phone has a hold button, right? I don't see one in the Magic jack softphone interface.

Gary

To put someone on hold, just hit the green "flash/talk" button on your phone or "send" on your softphone. Both work the same way.

When two people call you and you want to have a three way, while one is on hold, just hit ## and you can talk between all three of you. To end the three way call, hit #* to cancel three way.

trailblazer · Post by **trailblazer** » Sun Jul 13, 2008 10:07 pm

The music-on-hold seems to work on any phone by pressing the "flash" button while on a call, or if your phone doesn't have a flash button, just quickly press and release the hook switch. (hang up button)

GaryR55 · Post by **GaryR55** » Sun Jul 13, 2008 10:46 pm

Thanks, Lonestarmagic.

Gary

maverixz · Post by **maverixz** » Mon Jul 14, 2008 1:23 pm

The software also has a hold button.

trailblazer wrote:The music-on-hold seems to work on any phone by pressing the "flash" button while on a call, or if your phone doesn't have a flash button, just quickly press and release the hook switch. (hang up button)

EarloftheWest · Post by **EarloftheWest** » Mon Sep 01, 2008 5:59 pm

Does anyone know if I can select what music I want my callers to hear when I put them on hold?

GuyOnTheAir · Post by **GuyOnTheAir** » Tue Sep 16, 2008 2:11 pm

EarloftheWest wrote:Does anyone know if I can select what music I want my callers to hear when I put them on hold?

Ha ha ha! NOW you're dreaming!

JohnnyFreightTRAIN · Post by **JohnnyFreightTRAIN** » Tue Oct 07, 2008 3:01 pm

Good for a business, I guess. I have no use for it.
It actually pisses off most people I talk to on my MJ...
They play some BAD music.

sigmaz · Post by **sigmaz** » Thu Oct 23, 2008 11:36 am

The hold music sounds like the standard canned Asterisk hold playlist.

kumar · Post by **kumar** » Sun Dec 07, 2008 11:21 am

I just put the phone on mute. Cause some time with hold I lose my call. LOL.

Kumar

zmaddmattz · Post by **zmaddmattz** » Mon Dec 08, 2008 1:34 am

The hold music had me laughing at first, and angry quickly. some of the music anoying and very choppy. the should make it to where you can upload your own hold music. what would it take? 10mbs for 3 songs.

kumar · Post by **kumar** » Mon Dec 08, 2008 7:07 pm

zmaddmattz wrote:The hold music had me laughing at first, and angry quickly. some of the music anoying and very choppy. the should make it to where you can upload your own hold music. what would it take? 10mbs for 3 songs.

Yeah if that... but MJ is prolly scared. I remember when GrandCentral allowed you to upload your caller tune music. But someone scared 'em off because of copyright stuff. So, I think that MJ wants to stay away from getting sued:-p. All I have to say is.... YOUTUBE. I don't see everydamn artist trying to get videos taken off.
But that's my 2 cents.

Kumar

kaygee · Post by **kaygee** » Mon Dec 08, 2008 7:22 pm

thats hot! lol it adds a bit of professionalism to your MJ.

as for the choppy sound, are you on a wifi connection? if you are check your signal. from what ive tested, with a solid/great connection, MJ is just awesome...

kumar · Post by **kumar** » Mon Dec 08, 2008 7:56 pm

Come to think about it... if the hold music is comming from the magicjack then you will be able to change the sound... Worth a look

b0lt · Post by **b0lt** » Fri Jan 16, 2009 8:53 pm

kumar wrote:Come to think about it... if the hold music is comming from the magicjack then you will be able to change the sound... Worth a look

It's not

element51 · Post by **element51** » Tue Feb 24, 2009 5:12 pm

b0lt wrote:
kumar wrote:Come to think about it... if the hold music is comming from the magicjack then you will be able to change the sound... Worth a look
It's not

Where would it be coming from then?

Angie · Post by **Angie** » Sun Mar 01, 2009 11:28 am

Shoot. I just joined this forum hoping to find some little on-hold app for the magic jack that would allow me to use my business on-hold message. I'll stick to silence for now. Silence is better for business than bad, choppy music.

usnswcc · Post by **usnswcc** » Sun Mar 08, 2009 12:21 am

If someone calls me and I put them on HOLD, when I click RESUME it gives me a dial tone, and the other person hears no more music but stays connected...but there is no way I can get them back on the line because it is disconnected on my end..... what is the deal with this? I have tried on other computers, I have had others call me from cell phones, lan lines in different states....HOLD button works but RESUME disconnects call!!! Very frustrating

mohoelx · Post by **mohoelx** » Thu Sep 03, 2009 1:18 pm

Ok, so seems most people like this new feature, but it is particularly annoying in my case - is there a way to disable it?

Case in point, getting some of these 'random' occurrences of call being put randomly on hold. When that happened while I was on a conference call, we had to completely close out the call since the 'orphaned' call kept playing music even after I hung up, reset my MJ, and dialed back in!

Thanks.

chugg · Post by **chugg** » Thu Sep 10, 2009 6:37 pm

I tried putting somoene on hold by hitting the green send button and nothing happened.

mohoelx · Post by **mohoelx** » Mon Sep 14, 2009 9:49 am

When on a call, the little gray buttons just above the red End and green Send buttons come alive with Mute and Hold. I don't think you can put a call on hold by hitting "Send" like "flash" on a traditional phone.

When I had my error, the Hold button was activated....

djbryce · Post by **djbryce** » Sat Oct 24, 2009 10:55 am

I was really happy to discover the MOH feature, thanks to this forum. I didn't see any mention of it on their website. Seems like they only have 4 songs in rotation, so hopefully they will change them once in a while.

Music On Hold is ALWAYS a fight at the office...what kind of music should be on there. Seems we always settle on Smooth Jazz since it doesn't offend anyone and tends to be calming.

My only suggestion to the MJ people (if they read these forums) is to turn the level down just a bit...it's too loud. I have to pull the receiver away from my ear everytime I get put on MJ hold.

Luxfestinus · Post by **Luxfestinus** » Fri May 28, 2010 3:38 am

To listen to the on hold music dial your own number and then put it on hold. Download the attachment that comes in the following email and enjoy!

bawango · Post by **bawango** » Mon Aug 02, 2010 4:37 pm

I have an issue with magic jack randomly triggerring "on hold" while I am inthe middle of conference calls for work. I have to redial back in and other end of call gets disturbed because of me interupting the confrence call. Is there a reason or fix for this? Is there way to disable on hold feature?

Thank you

bitstopjoe · Post by **bitstopjoe** » Mon Aug 02, 2010 4:55 pm

bawango wrote:I have an issue with magic jack randomly triggerring "on hold" while I am inthe middle of conference calls for work. I have to redial back in and other end of call gets disturbed because of me interupting the confrence call. Is there a reason or fix for this? Is there way to disable on hold feature?

Thank you

This has been discussed here before, search is your friend.
That being said, IF you are using the extension cord which came with your MJ dont as it can cause many problems, including yours. Also always try to use a rear USB port on your PC. If that doesnt help, you may need to get a POWERED USB hub.

Joe Sica

networksoln · Post by **networksoln** » Fri Apr 01, 2011 3:55 am

gashliquor wrote:I noticed when you put someone on hold they have music to listen to. I noticed this yesterday when i put someone on hold they thought i was on some kind of business line. BTW the music was Aerosmith because i called my MJ with my cell and had old lady put me on hold. This is a cool feature for sure, The other person had some kind of elevator music. So its not the same tune everytime you use the put a person on hold feature.

Magic jack actually does not have this cool feature, the music comes from a mp3 player or radio connected to MJ via a "music-on-hold" adapter. we found the music on hold adapters from http://www.music-on-hold.net most compatible with our 5 MJ lines we used the model SX8800-2L music on hold adapter.

networksoln · Post by **networksoln** » Fri Apr 01, 2011 4:02 am

trailblazer wrote:The music-on-hold seems to work on any phone by pressing the "flash" button while on a call, or if your phone doesn't have a flash button, just quickly press and release the hook switch. (hang up button)

Magic jack actually does not have music-on-hold feature, the music comes from a mp3 player or radio connected to MJ via a "music-on-hold" adapter. we found the music on hold adapters from http://www.music-on-hold.net most compatible with our 5 MJ lines we used the model SX8800-2L music on hold adapter. Very Happy

networksoln · Post by **networksoln** » Fri Apr 01, 2011 4:12 am

Magic jack actually does not have this cool feature, to get music on hold a mp3 player or radio needs to be connected to MJ via a "music-on-hold" adapter. we found the music on hold adapters from http://www.music-on-hold.net/order most compatible with our 5 MJ lines we used the model SX8800-2L music on hold adapter. Very Happy

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New Feature " Music On Hold"

New Feature " Music On Hold"

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