If I call a number and put them on hold, they will hear intermission music, I can resume and both parties can hear/talk.
If they call me and I put them on hold they hear intermission music and when I hit resume, intermission music goes off and a hissing or static is replaced. I can hear them, but cannot hear me. If I put them back on hold they don’t hear the intermission music anymore either just the static. I still can hear them.
Again to recap;
1. If I call them, I can put them on hold and resume with no troubles
2. If they call me and I put them on hold they will hear intermission music, but when I resume intermission music is replaced by hissing or static, I can hear them, but they cannot hear me!
Cannot bring callers back from hold
Moderators: Bill Smith, Pilot
Again,kumar wrote:Try hitting flash one or 2 times when you put them on hold. Or just screw hold and use the Mute button like I do.
Kumar
Flash on the soft phone? Not sure what you mean.
But won't help me with 3 way-calling!
This is where I first saw the trouble that I need to fix. Yes, if I want to just put one caller on hold; I have done this, but if it is suppose to be able to put someone on hold and if it works for others, then I want to know the answer to why mind isn't working. Not a “Just don't use it" for an answer!Customer buys a car... finds out the parking break doesn't work.... takes it to the dealer and the mechanic comes back and says; Just don't use it... park the car against the curb or carry a rock with you and put it behind or in front of the rear wheel when you park.
kumar; I know you are trying to help! But really; PLEEEAAAASSSE!
Yes, I did. Same thing!kumar wrote:Oh sorry man, I was half asleep last night
Also you never said anything about using the softphone. Did you try with a normal telephone?
Sorry!
Kumar
Sorry I was a little rough on u in my reply.
It ain't you; it’s this dam Magic Jack help that has me pissed. 
Doesn't seem that anyone else has this trouble and I really would like a fix.
Other than that my Jack works well.
Thanks for your post Kumar, I really do appreciate you trying to help!
If someone calls me and I put them on HOLD, when I click RESUME it gives me a dial tone, and the other person hears no more music but stays connected...but there is no way I can get them back on the line because it is disconnected on my end..... what is the deal with this? I have tried on other computers, I have had others call me from cell phones, lan lines in different states....HOLD button works but RESUME disconnects call!!! Very frustrating