magic jack and dish network
Moderators: Bill Smith, Pilot
magic jack and dish network
I have a dishnetwork DVR 522 receiver/recorder and according to Dish Network it must at all times be hooked up to a phoneline or I will be charged $5.99 per month. I have tried and failed to get magicjack to work with this unit to avoid those charges but when I test the DVRphone it says "connection failed no dial tone". I keep trying the line with a phone with a regular phone and the dial tone is there. I have no problems with my magicjack. Does anyone have any ideas or suggestions as to what I might be doing wrong?
This is an update to my question and comes from Magic Jack.
Paolo: Hello, how may I help you?
: I have a dishnetwork DVR 522 receiver/recorder and according to Dish Network it must at all times be hooked up to a phoneline or I will be charged $5.99 per month. I have tried and failed to get magicjack to work with this unit to avoid those charges but when I test the DVR it says no dial tone. I keep trying the line with a phone and the dial tone is there. I have no problems with my magicjack. Does anyone have any ideas or suggestions as to what I might be doing wrong?
Paolo: I am sorry to know that you are encountering problems using magicJack. Let me assist you with this.
Paolo: You did nothing wrong with it .
Paolo: We apologize for the inconvenience but recorder or a receiver is not compatible or supported with the magicjack device Dolores.
: Thank you. I am sure it works as I have read some forums where people have switched to MagicJack to satisfy Dish Network. On test my dvr is keeps say phone connection failed, no dial tone.
Paolo: Is there anything else I may help you with today?
: Please contact some other agents as this will work. I just need to know how. Too many other people have successfully done this.
Paolo: Would you want me to transfer you to our Senior Support they can best help you with your concern, and can provide you with more information with your issue, .
: Yes thank you.
Paolo: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Amy'
: Hello
Amy: , please allow me to review your chat.
: I power up my home when I hook the phone line from my magic jack to the house, same as I did with Vonage. Everything works fine except the DVR is not apparently recognizing the dial tome.
Amy: Thank you for holding.
Amy: , is this with regards to your Dish Network?
: The Dish Network DVR is not recognizing a dial tone is coming thru the line. Sometimes it does work but if I try it 10 times maybe 2 out of ten it works. It is not realizing it is hooked up to a phoneline.
: Dishnetwork is quick to say it does not work with Voip but for the past 3 years I have had it hooked up to Vonage and it worked fine. I am sure they just want a person to be able to get pay per view movies.
Amy: , this is because magiacJack will not work with DishNetwork.
Paolo: Hello, how may I help you?
: I have a dishnetwork DVR 522 receiver/recorder and according to Dish Network it must at all times be hooked up to a phoneline or I will be charged $5.99 per month. I have tried and failed to get magicjack to work with this unit to avoid those charges but when I test the DVR it says no dial tone. I keep trying the line with a phone and the dial tone is there. I have no problems with my magicjack. Does anyone have any ideas or suggestions as to what I might be doing wrong?
Paolo: I am sorry to know that you are encountering problems using magicJack. Let me assist you with this.
Paolo: You did nothing wrong with it .
Paolo: We apologize for the inconvenience but recorder or a receiver is not compatible or supported with the magicjack device Dolores.
: Thank you. I am sure it works as I have read some forums where people have switched to MagicJack to satisfy Dish Network. On test my dvr is keeps say phone connection failed, no dial tone.
Paolo: Is there anything else I may help you with today?
: Please contact some other agents as this will work. I just need to know how. Too many other people have successfully done this.
Paolo: Would you want me to transfer you to our Senior Support they can best help you with your concern, and can provide you with more information with your issue, .
: Yes thank you.
Paolo: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Amy'
: Hello
Amy: , please allow me to review your chat.
: I power up my home when I hook the phone line from my magic jack to the house, same as I did with Vonage. Everything works fine except the DVR is not apparently recognizing the dial tome.
Amy: Thank you for holding.
Amy: , is this with regards to your Dish Network?
: The Dish Network DVR is not recognizing a dial tone is coming thru the line. Sometimes it does work but if I try it 10 times maybe 2 out of ten it works. It is not realizing it is hooked up to a phoneline.
: Dishnetwork is quick to say it does not work with Voip but for the past 3 years I have had it hooked up to Vonage and it worked fine. I am sure they just want a person to be able to get pay per view movies.
Amy: , this is because magiacJack will not work with DishNetwork.