How to replace a broken MJ after 30 day trial?

cougar11211 · Post by **cougar11211** » Thu Aug 07, 2008 4:47 am

Accidentally broke my MJ last week. My trial period expired 4 months ago. Satisfied with the service, but.
The live chat has nothing to offer on this. Keep getting transferred to 1 of their "experts" who are of no help.
I know what I'm getting for 20 bucks a year.
Is there a phone number I can call to talk to a real living person? Their live chat service is basically useless! Thanks.

teddy_b · Post by **teddy_b** » Thu Aug 07, 2008 10:23 am

AFAIK the only way to replace a MagicJack is to buy a new one for $40. Just remember to chat with Customer Support BEFORE you register your new Jack to reassign your old phone number to it.
I wish they have a replacement program so you only need to buy a jack for $20 with no service fee - but I guess it would be too much of extra cost for their bussiness...

msiam · Post by **msiam** » Sat Aug 09, 2008 4:50 pm

dont give up on the jack you have yet.. Write to Dan [email protected] and he will most likely get someone in touch with you to get it fixed or replaced.. I think the 30 day is for returning, not fixing.. I think you're covered on that.