Only headset works, not phone.

wmb · Post by **wmb** » Wed Aug 13, 2008 12:04 pm

I know someone out there can help me. Just got my magic jack yesterday. Have an old Dell Inspiron 2200 with Windows XP. Installed without difficulty, but I can't get a phone (tried 3) to work. Can dial a number on all phones and on PC and calls go through, but only can hear person called over PC, not phone and I don't have a headset connected to PC. So far no fixes from customer service, including installing the upgrade. I noticed that when I opened the menu section on magicjack screen, and go to vol/headset control, it shows it's on headset. When I change the option to choose your device and indicate telephone instead of headset, it doesn't keep the setting. Even if I keep the screen open showing telephone selected, I still get the same problem. Would appreciate advise.

Darkman90808 · Post by **Darkman90808** » Wed Aug 13, 2008 1:27 pm

Search the forum but there have been a number of posts regarding this. In my case, the fix was to go to the Control Panel -> Performance and Maintenance -> System -> Hardware -> Device Manager -> Universal Serial Bus Controllers -> Tigerjet USB Composite Device, which was showing as malfunctioning, delete it and reboot MJ.

Good luck!

wmb · Post by **wmb** » Wed Aug 13, 2008 3:35 pm

Darkman90808 wrote:Search the forum but there have been a number of posts regarding this. In my case, the fix was to go to the Control Panel -> Performance and Maintenance -> System -> Hardware -> Device Manager -> Universal Serial Bus Controllers -> Tigerjet USB Composite Device, which was showing as malfunctioning, delete it and reboot MJ.

Good luck!

I'm keeping your info in case I need it, but when I reconnected the magic jack today it worked with my phone. I guess whatever I tried yesterday right before I disconnected the device worked. Thanks.

gabrella · Post by **gabrella** » Thu Aug 14, 2008 10:09 am

I have the same problem. I've windows XP. I did everything...but nothing works. It worked fine the first day but not anymore. The phone is ok. It works fine on the landline. can someone please guide?

Darkman90808 · Post by **Darkman90808** » Thu Aug 14, 2008 10:44 am

gabrella wrote:I have the same problem. I've windows XP. I did everything...but nothing works. It worked fine the first day but not anymore. The phone is ok. It works fine on the landline. can someone please guide?

Did you try the suggestion above? Have you tried it on another machine? I believe the original post was duplicated in the Technical Support forum and someone provided a different fix. You may want to look there, if you haven't already.

Good luck!