Outgoing ring takes over 30 seconds

Copernicus · Post by **Copernicus** » Sun Jul 13, 2008 11:38 pm

Ok, everytime I dial a phone number, it takes around 34 seconds before I can hear an outside ring. It's not terribly offensive but anyone that uses my phone has to be aware of it (I've got a sign taped to the handset). Does anyone have a solution?

peter14222 · Post by **peter14222** » Mon Aug 11, 2008 12:57 pm

I have the same problem, tried everything that the "chats" could come up with, in desperation every new chat person tells me to run "Upgrade", so 15 upgrades later, it still takes 33 seconds.

Did you ever get a resolution?

peter14222 · Post by **peter14222** » Mon Aug 11, 2008 8:42 pm

Tried the MJ on a new computer, still have a 33 second delay in ringing the called phone.

Copernicus · Post by **Copernicus** » Tue Aug 12, 2008 12:36 pm

Well, I guess not many of us are having this issue. I'd love to fix it but I've tried everything I can on my end. I have a feeling it's the server or switch my MJ is connecting to but I have no proof. Eh, I guess I'll just put up with the 35 second delay. Maybe it'll fix itself someday.

peter14222 · Post by **peter14222** » Tue Aug 12, 2008 5:25 pm

I am working with their "tech support", they are trying to get me to submit a bug report but the method they gave me is not working.

Quote:
Yes, please do the following. Before placing a call with your magicJack, hold down ctrl and alt on your keyboard and press F7 once, then release ctrl and alt.

Now place a call. When the call is done, hold down ctrl and alt again and press F7 twice this will bring up a bug report.

Explain the problem in the text box then select "Create bug report and I will send it manually" and then click submit and save the bug report. Now attach the bug report in an e-mail and send it to us.

End Quote

Copernicus · Post by **Copernicus** » Sun Aug 17, 2008 7:49 pm

I've successfully created a bug report. What email should I send it to? If you'd like, I could send it to you and you can pass it on.

Copernicus · Post by **Copernicus** » Sun Aug 17, 2008 8:01 pm

By the way, you don't happen to have Verizon FIOS do you?

Copernicus · Post by **Copernicus** » Sun Aug 17, 2008 9:48 pm

I've used Live Chat to try and get this fixed. I can still make calls, it's just that the 35 second delay is annoying as hell.

Jennifer: Hello, how may I help you?

Rich: After dialing a phone number, either from the handset or the Magicjack application, there is exactly 35 seconds of

silence before I hear the handset or application begin it's outbound ring. The phone I'm calling does ring after the 35

second period and I can talk to the person I'm calling once they answer the phone.

Jennifer: Thank you for addressing your concern to us.

Jennifer: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):

Jennifer: http://upgrades.magicjack.com/upgrade/upgrade.exe

Rich: I have already done that. My new version is 1.80.447.1

Jennifer: Please try it again, Rich.

Rich: I just did it again and I still have the same issue.

Jennifer: Please unplug your magicJack and plug it back after 2 minutes.

Rich: Ok, I have tried it again after unplugging the Magicjack for 2 minutes and the issue persists.

Jennifer: Okay.

Jennifer: Please disable your firewall.

Jennifer: Please click the "Start" button then click "Run" then type "firewall.cpl" then please disable your firewall.

Rich: Ok

Jennifer: Thanks

Rich: Trying again.

Jennifer: Please open your Internet browser then click "tool" and you will see the pop-up blocker option from there and

disable it.

Rich: I am still getting the 35 second delay.

Jennifer: Thanks.

Jennifer: Please go to "my computer" then look for 2 magicJack drives, right click on any of those drives and look for the

format option and click it to format that drive.

Rich: Ok

Rich: Done

Jennifer: Is it working?

Rich: No, I'm still getting the delay.

Jennifer: May I have your magicJack number please?

Rich: 717-xxx-xxxx

Jennifer: Thank you for that information.

Jennifer: Please wait while I check that for you

They then had me shut off my PC and router for 5 minutes then restart them..... the issue persisted. I contacted live chat again.

Fritzy: Hello, how may I help you?

Rich: Hello, I just got finished talking to another representative about my issue. It is: After dialing a phone number,

either from the handset or the Magicjack application, there is exactly 35 seconds of silence before I hear the handset or

application begin it's outbound ring. The phone I'm calling does ring after the 35 second period and I can talk to the

person I'm calling once they answer the phone.

Rich: Would you like the chat log?

Fritzy: I'm sorry to hear that your encountering problems like that with magicjack.May I knowm when did it start happen

Rich? and have you try to check if the "DO NOT DISTURBED"is uncheck?

Rich: It has been happening ever since I received the Magic Jack. It is just very annoying to wait 35 seconds before the

phone begins to dial. The "Do Not Disturb" is not selected.

Fritzy: Just to clarify,did you receive any error message and can I please have your number?

Rich: No I don't receive any error message, just the 35 second delay on the outbound ring. Your associate had me upgrade

the software, disable my firewall and then finally they said they reset the server and I was to shut my PC down and turn

off my router for 5 minutes. My number is 717-xxx-xxxx.

Fritzy: Thank you for the information.I apologize for the inconvenience that caused you

Fritzy: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for

the inconvenience and appreciate your patience.

Fritzy: Can you please try to unplugged your magicjack now for 15 sec for the last time

Rich: Ok

Rich: I'm still getting the delay.

Fritzy: May I kniow if you add 1,the area code before the number?And are you calling from the same number?

Rich: I am not adding 1 to the number I use the format xxx-xxx-xxxx. I have called cell phones, local numbers and out of

state numbers. All have the same delay.

Fritzy: May I have your fullname and email address?

Rich: Yes, my name is Rich XXXXXXXX and my email address is [email protected]

Fritzy: Thank you for the information,I apologize for the inconvenience that caused youOur engineers are looking into this

issue now.It may take sometime to find out the issue these numbers.I have taken them down and forwarded to our

engineers.We will update you at your email address as soon as we have this issue resolve..

Rich: Thank You!

Fritzy: Your most welcome

Fritzy: I hope we can resolve the issue

Fritzy: As soon as possible

Just waiting on an email.

Copernicus · Post by **Copernicus** » Sun Aug 17, 2008 11:55 pm

Ok, I figured out my problem.... It's not my problem. It only happens when I dial a number in my own area code (717). Long distance calls are fine. I guess there's not too much I can do about it.

peter14222 · Post by **peter14222** » Thu Aug 21, 2008 10:56 am

Well, I got my new "magic jack" and guess what, it takes about 30 to 35 seconds for a call to start ringing at the other end.

I have one more day of troubleshooting, then it is back to cancel the service, I need a phone that can call somebody NOW, not in 35 seconds.

I have tried various area codes, same problem.

Peter

VaHam · Post by **VaHam** » Thu Aug 21, 2008 12:43 pm

peter14222 wrote:Well, I got my new "magic jack" and guess what, it takes about 30 to 35 seconds for a call to start ringing at the other end.

I have one more day of troubleshooting, then it is back to cancel the service, I need a phone that can call somebody NOW, not in 35 seconds.

I have tried various area codes, same problem.

Peter

But the little box says "A Minute of Patience for a Lifetime of Savings"

.

peter14222 · Post by **peter14222** » Sat Aug 23, 2008 3:25 pm

Today they had me try my system with the router out of the loop, same problem, however I was able to create the "bug" report, so I have sent that in to MJ support.

My 30 day trial is ticking away without it ever having made a call in less than 33 seconds, tried 3 or 4 area codes including my own, still the same.

Keep you posted.