magicJack restarting by itself

priest29 · Post by **priest29** » Fri Aug 29, 2008 9:28 pm

The mJ is restarting itself about a minute or so into phone calls, and at larger intervals when not in use. Any suggestions? (I'm running XP SP3 and tried reformatting the mJ's FAT partition, to no avail.)

stillsticky · Post by **stillsticky** » Sat Aug 30, 2008 12:53 pm

Mine is doing the same thing. I've talked to their tech support numerous times nothing they suggested works. I guess i'll have to go back to qwest.

(Let me know if you figue it out.
Thank you,
Monica

sli23 · Post by **sli23** » Mon Sep 01, 2008 4:24 pm

same thing here . i had to use on a different computer . the only thing i can think of is reformating my computer . whitch never i will do . but may be a option for many
the restart drives me nuts i wish they would make a fix for that due to i do not like useing mj on my work cpu .
the restart restarts over and over till cpu system is at 100% then i get blue screen of death . help mj

stillsticky · Post by **stillsticky** » Mon Sep 01, 2008 5:33 pm

Hi, MJ's higher tech told me to get a AC powered 4 port USB hub. I have one coming i bought at>www.windmilltrading.com, The site owner says he uses MJ also and it worked for him. He said my computer USB's are not putting out enough power. We will see.I'll let you know if it works. If you find out first please let me know. Don't get a 7 port hub they put out less power.

Thanks,

Monica

mark40511 · Post by **mark40511** » Mon Sep 01, 2008 10:41 pm

I posted this same problem for a friend of mine that has magicjack. It kept re-starting itself. She took the USB extension that came with the magicjack OFF and plugged directly into the USB (if you can) and that solved the problem completely! And if you're thinking it was loose, it wasn't ....she checked every cord, plugged and unplugged and it still would restart...Try it.

Jeffrey Halsyon · Post by **Jeffrey Halsyon** » Tue Sep 02, 2008 3:27 pm

Stillsticky:
Yes, please let us know. I was reading that one of the reasons for MJ's 'Remove MagicJack and plug it into a different USB port" step is that standard USB ports can only provide .5 Watts of power, that's just about how much a MagicJack needs (or something).

MJ warns to plug the MJ directly into the computer, not a router, because an UNPOWERED USB router would likely have trouble (proved it on a friend's systmem, too).

Mark40511:
We experienced the same thing: faulty USB adapter. We now use a store-bought USB extender that retracts (Kind of like those key things people wear on their belts), so we can set the MagickJack anywhere nearby. So far no problems.

Jeffrey

stillsticky · Post by **stillsticky** » Tue Sep 02, 2008 4:23 pm

Great!!! Thank you for sharing that!

Monica

stillsticky · Post by **stillsticky** » Thu Sep 04, 2008 9:32 pm

Hi, i got my AC powered USB hub today. I hooked it up plugged in my MJ and made 4 calls on it.It works great now!!! The calls were clearer than ever and no restarting or dropped calls so far!!
Hope this will help someone else!!

Thanks,
Monica

stillsticky · Post by **stillsticky** » Sun Sep 07, 2008 11:07 am

Three days with my MJ plugged into an AC powered USB HUB.Magicjack still working GREAT!!!!

LisaD · Post by **LisaD** » Sun Sep 07, 2008 12:09 pm

priest29 wrote:The mJ is restarting itself about a minute or so into phone calls, and at larger intervals when not in use. Any suggestions? (I'm running XP SP3 and tried reformatting the mJ's FAT partition, to no avail.)

I was told by live chat that sp3 wouldn't work...did I miss something?? All I know is since the last update my MJ has really gotten bad......

running xpsp2 home edition, amd atholon 3.2, 1gig mem, 256 meg nvidia 6800xt graphics, no printer,
just xp and MJ.

stillsticky · Post by **stillsticky** » Sun Sep 07, 2008 12:38 pm

I'm running the same as you.I had all the same problems. You do not get enough power from your computer USB ports to operate MJ.I have xp home addition with sp3. Since i plugged my MJ into an AC powered 4 port USB Hub. I no longer have any problems with MJ. Their tech support is lacking.After i talked to them 20 times i finally had one tech guy tell me to get an AC powered USB hub.It's working for me.

Good Luck,

Monica

magicjacque · Post by **magicjacque** » Mon Oct 13, 2008 1:12 am

After nearly 4 months, my MagicJack has begun restarting itself. Could it be a power issue if it has worked well for so long until now?

stillsticky · Post by **stillsticky** » Mon Oct 13, 2008 7:43 am

Hi, That's what mine did also,but hasn't given me a problem since i bought an AC powered 4 port USB port Hub.Once in a great while it doesn't start up correctly even now(after having my computer off and rebooting )but i just unplug the MJ wait a few seconds and plug it back in and it loads and starts like it should then.
Good Luck!

Monica

cherokee97 · Post by **cherokee97** » Wed Oct 15, 2008 4:18 am

Thank you all for your insights and suggested solutions to this problem. I will try them and see how it goes.

Steni Wildcat

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

magicJack restarting by itself

magicJack restarting by itself

restarting mj

constant restarting

restarting

restarting mj

restarting mj

Re: magicJack restarting by itself

repeated restarting mj

restarting