got charge twice for majic jack

[dragonle_2000]

hi today i just found out from online credit card statement that majic jack charge me again for the same item, caused they said the the first one only for the hold charge for the trail period but credit card company paid them anyway. i chat with the online live help person about this second charge on my credit he said they will refund my money back in 24 hours. do you guys had experience the same problem that i had. will they refund your money back in 24 hours or not? or they just said so? what you have do if they dont pay it back?any input will be great.

[momo]

hi today i just found out from online credit card statement that majic jack charge me again for the same item, caused they said the the first one only for the hold charge for the trail period but credit card company paid them anyway. i chat with the online live help person about this second charge on my credit he said they will refund my money back in 24 hours. do you guys had experience the same problem that i had. will they refund your money back in 24 hours or not? or they just said so? what you have do if they dont pay it back?any input will be great.

from what i've been hearing on this site, they won't , or have a good chance of not, or just delaying you over and over... so, to protect yourself, make a report to the credit card company and file for refund or blocking the charge.

Make the MagicJack people SHOW the shipping delivery proof of the one extra charged shippment

if they can't show it was delivered, they can't claim payment for it.

and, if you live in NYC USA, the law says if you receive something you didn't ask for, the one sending it to you can't ask for payment... and becomes as if it were a free gift.

[dragonle_2000]

thanks for your replied i will call my cc to dispute this charge.

[mreyes23]

We are having refund issues too because of a double charge and also that we 'signed up for the five year plan' ... which we couldnt afford so we didnt get it anyways- got charged 107 for it. Talked to live chat, and was actually cut off because I was trying to get a refund. Talked to live chat again about 10 minutes later, and finally got a refund number out of them.
It has now been two weeks, and the refund was supposed to be within 2-3 business days.
Have been trying to get ahold of someone in the chat help, but keep getting the runaround with the pages. What gives?

[momo]

We are having refund issues too because of a double charge and also that we 'signed up for the five year plan' ... which we couldnt afford so we didnt get it anyways- got charged 107 for it. Talked to live chat, and was actually cut off because I was trying to get a refund. Talked to live chat again about 10 minutes later, and finally got a refund number out of them.
It has now been two weeks, and the refund was supposed to be within 2-3 business days.
Have been trying to get ahold of someone in the chat help, but keep getting the runaround with the pages. What gives?

same advise here too... get in touch with your bank or Charge Card / Debit card issuer, and complain! They're not going to know, until you tell them. and the sooner the better

[mreyes23]

thank you so much for your help- will be getting ahold of the bank to fight the charge, and already cancelled the ccard that I was using because of getting more 'charges' from them. Uggh. Its really sad that it has to come to all this, but dont think that I can do too much more.

I actually just gave up and unplugged my mj because of the slowing down on my computer, bad quality with calls, etc. I really had hope for the product to work- guess I got what I paid for, and then some...