helP! all outgoing calls hangs up

enandpogs · Post by **enandpogs** » Mon Oct 27, 2008 7:32 am

all my outgoing calls hangs up after i dial a number. no error message. i been using my MJ for three weeks until this problem occurs 3 days ago..

EpSiloN · Post by **EpSiloN** » Mon Oct 27, 2008 9:23 pm

make sure u have the latest mj file should be version 1.80.4512.3155

enandpogs · Post by **enandpogs** » Tue Oct 28, 2008 6:35 am

i already installed the upgrade

anyone experienced this? one time i tried and i have a successful call. but when i tried another call, same problem, my call hangs up..

enandpogs · Post by **enandpogs** » Thu Oct 30, 2008 10:06 pm

anyone

i need help with my MJ

mg_wings · Post by **mg_wings** » Fri Oct 31, 2008 3:57 am

I had the same problem yesturday....I talk to the live chat tech and they gave me the new upgrade and the problem went a away.

enandpogs · Post by **enandpogs** » Fri Oct 31, 2008 9:58 am

i installed the update many time and still my calls drops. operator said my MJ is not damaged but i tried it on at least 3 computers and still i cant make a call..

Post by **laserjobs** » Fri Oct 31, 2008 11:17 am

enandpogs wrote:i installed the update many time and still my calls drops. operator said my MJ is not damaged but i tried it on at least 3 computers and still i cant make a call..

Are they all on the same network? Have you tried rebooting your modem and router?

windsurfer · Post by **windsurfer** » Fri Oct 31, 2008 2:18 pm

Hey EpSiloN

How in the world can one check which version of the MJ software is on my computer. second i can't even find a link on the MJ website to upgrade.

docooo · Post by **docooo** » Fri Oct 31, 2008 4:13 pm

http://www.magicjack.com/9/magicfix.asp

I have had this problem off/on sence I got MJ - I can call
some number and others just go back to dial tone ...
I look at MJ as a back up for long dis calls with Skype
as my main ..

Doc
>

enandpogs · Post by **enandpogs** » Sat Nov 01, 2008 8:38 pm

laserjobs wrote:
Are they all on the same network? Have you tried rebooting your modem and router?

i already tried. one time i had successfull call but after that all calls cuts off.. i also tried to plug my MJ to my friends computer and same thing, my calls hangs up...

az2008 · Post by **az2008** » Sat Nov 01, 2008 8:49 pm

windsurfer wrote:Hey EpSiloN

How in the world can one check which version of the MJ software is on my computer.

See http://www.dslreports.com/forum/r21360711-

Mark

enandpogs · Post by **enandpogs** » Tue Nov 04, 2008 2:32 am

still can't make a call

what if i change my area code? i tried to use my MJ on my friends PC who have a working MJ, mine have the same problem. the only difference is that he's using different area code...

what if i change my area code the same as what he's using.. i know i have only one free change of number

docooo · Post by **docooo** » Tue Nov 04, 2008 9:32 am

I found one thing -- EVERY number that I can not call, the people
do not have a long dis carrier .. so maybe this is it .. Skype works
with these numbers ..

Doc
>

windsurfer · Post by **windsurfer** » Tue Nov 04, 2008 9:41 am

One thing I found is that there are a lot of numbers in Europe ( Holland) that i cannot call, there is a ring on my end but not ringing at the rescipients end and i know they are home because i will be talking to them on MSn ..... no it is not the update or removing the magic jack from my USB port and reinserting into another. Firewall issues and renaming the MJ in the disk management have been looked at as well. Every time speak to MJ online i might as well be speaking to a brick wall

enandpogs · Post by **enandpogs** » Tue Nov 04, 2008 8:59 pm

those number that now i can't call are the same numbers iam dialing 2 weeks ago using same PC and same MJ and was working perfectly before

enandpogs · Post by **enandpogs** » Fri Nov 07, 2008 10:52 pm

just changed my area code and still doesn't fix my MJ problem!!!

tony · Post by **tony** » Wed Nov 12, 2008 12:45 pm

Hi,
I experienced my calls going back to the dial tone this morning. I think it's the first time. Coincidentally, I had just re-arranged my corded phone setup last night, so wasn't sure if I had messed something up. The other clue was I made a test call to my wife's office She heard the phone ring, picked up, but silence. She said it took a long time for the call to connect and she was just about to hang up when the call finally connected. Perhaps the MJ servers are busy (it's 8:30 AM on the west coast, middle of the day east coast).

I went to the MJ site and did the upgrade for Vista users (I'm running XP) and I was able to make a long distance call right after. There was still a delay in the call connecting though as I was part way through the automated attendant's instructions before I connected.

Try running the MJ upgrade (the one for Vista users even if you are not on Vista). Can't hurt.

enandpogs · Post by **enandpogs** » Wed Nov 12, 2008 9:06 pm

i already tried the upgrade many times and still doesn't fix my problem... i think the problem is on my MJ not on my system 'cause i already tried my MJ in other computer with vista/xp and still have the same result.. all my calls backs to dial tone few seconds after i dial...

Darkman90808 · Post by **Darkman90808** » Thu Nov 13, 2008 1:23 am

I'm wondering if this isn't a new anomaly within the MJ network. I've never had the problem until the last day or so. The *67 workaround helps but isn't 100%.

I followed HolmanGT's suggestion and turned off my computer for 15 minutes to reset things on the MJ side. At least that's how I understood the post. This seemed to help but since the problem was inconsistent I may have a better perspective tomorrow.

acb_xtatic · Post by **acb_xtatic** » Mon Nov 17, 2008 2:34 am

I started having this problem 2 days ago. i've tried to find out what is causing the problem but I think it has something to do with the magicjack software upgrade. It affects some but not all magicjack hardware. This is a work around that is almost 100 % working for me. I hope some of you can test it to see if it works for you. Customer service is useless so don't waste your time there, I already wasted mine

1. Assuming that Windows is already running, unplug your magicjack.
2. Now unplug your ethernet/network cable. At this time you should have been disconnected to the internet.
3. Now plug in the magicjack back to the USB port. let magicjack load the softphone.
4. The softphone will display "Please connect to the internet and double click here"
5. Now after about 5 seconds or more plug your ethernet/network cable back in.
6. The magicjack softphone will detect these. Wait for the "ready to call" message on the softphone.
7. That's it. You should be able to make a call by now.

Post a message here if it works or if it does not work. Thanks.

nelly08 · Post by **nelly08** » Mon Nov 17, 2008 7:28 am

I have the same problem. I have Vista, and MJ only worked when I upgraded. Was able to make a few calls, then it didn't work again. I do remember having a Vista update prior to this. I don't know if its connected to my problem.

acb_xtatic, I tried your fix, but it hasn't worked for me.

Anyone else with a solution?

Simple Simon · Post by **Simple Simon** » Mon Nov 17, 2008 1:19 pm

[quote]
1. Assuming that Windows is already running, unplug your magicjack.
2. Now unplug your ethernet/network cable. At this time you should have been disconnected to the internet.
3. Now plug in the magicjack back to the USB port. let magicjack load the softphone.
4. The softphone will display "Please connect to the internet and double click here"
5. Now after about 5 seconds or more plug your ethernet/network cable back in.
6. The magicjack softphone will detect these. Wait for the "ready to call" message on the softphone.
7. That's it. You should be able to make a call by now.

Post a message here if it works or if it does not work. Thanks.[/quote]

Out of desperation, I tried your method on Windows XP Home, (and by disconnecting ethernet from my router) around 11:45A EST from Montreal using a number from Watertown New York calling a number in 239 (Florida) and it worked for me. I don't know if they fixed something or not or if it still fails for others. A few minutes later I was able to call another number in 613 (Ottawa Canada) with no problem.

There may be something to their help site efforts to change DNS but who knows!!! In my case the DNS server to use is supplied by the router running DD-wrt and having a specific one stated. Not likely to have affected MJ like that. Maybe the lease (router to computer) ??

Thanks for the tip. There's another another tool for our arsenal to get around MJ's weaknesses. The service is not ready for prime time with these problems. KEEP YOUR EXISTING LANDLINES just in case!!!

Simon

nelly08 · Post by **nelly08** » Sat Dec 06, 2008 10:50 pm

Tried acb_xtatic's fix again. I don't know why, but it seems to have worked this time.

Thanks for the fix!

acb_xtatic · Post by **acb_xtatic** » Mon Dec 08, 2008 9:42 am

Try doing it a couple of times. Sometimes it doesn't work on the first try for all those that tried my fix

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