Broken Voice when listening

cougar11211 · Post by **cougar11211** » Wed Oct 29, 2008 8:47 pm

Constantly get garbled talk when listening to incoming calls. Caller hears me ok, but their conversation is always broken while I listen.

Have done the upgrade thing with no results. Also have unplugged/plugged the MJ back in as suggested. Have tried 3 different phones and a different USB port. Problem persists.

Problem continues. Any suggestions?

kumar · Post by **kumar** » Wed Oct 29, 2008 8:55 pm

What kind of internet connection?
were the phones cordeless. did you try different phone cords....

cougar11211 · Post by **cougar11211** » Wed Oct 29, 2008 9:25 pm

Hi speed cable connection (8 mps) from Wowway.

cougar11211 · Post by **cougar11211** » Wed Oct 29, 2008 9:27 pm

Have tried both corded and cordless phone. One cordless was a 2.4 and the 2nd a 5.8. Problem continues

cougar11211 · Post by **cougar11211** » Wed Oct 29, 2008 9:35 pm

1 last comment. Been using MJ for almost 7 months now. This problem just started recently.

az2008 · Post by **az2008** » Wed Oct 29, 2008 9:53 pm

cougar11211 wrote:1 last comment. Been using MJ for almost 7 months now. This problem just started recently.

Has anything changed, like an anti-virus upgrade? Maybe disable your AV. And/or go into task manager, right click the magicjack.exe process, and set the priority to High.

Also check if your bandwidth is what you think it should be at speedtest.net.

Check whether your network is in good condition concerning VOIP capability:
http://myspeed.visualware.com/voip/index.html

If you're connected to your router wirelessly, use a wired connection to see if it gets better. (More than a few people have found wireless to degrade MJ's performance.). Maybe some interference recently started.

Mark

grape8pe · Post by **grape8pe** » Mon Nov 03, 2008 10:15 am

I'm having the same problem and the problem only occurs on incoming calls. The caller can hear my voice just fine but the incoming voice is garbled and distorted and most times I can't even understand what the other party is saying. If I call them back (outgoing call) the problems is gone. Has anyone found a solution to this problem? Below is some details about my connection and setup.

Win XP
Athlon X2 4400
1GB RAM
Wired directly to router (WRT54GS running DD-WRT)
AT&T DSL Lite

docooo · Post by **docooo** » Mon Nov 03, 2008 10:36 am

This is NOT on our side is on MJ side !

Doc
>

grape8pe · Post by **grape8pe** » Mon Nov 03, 2008 2:51 pm

docooo wrote:This is NOT on our side is on MJ side !

Doc
>

What do you mean? The problem is with Magicjack's servers?

wipeout97 · Post by **wipeout97** » Tue Nov 04, 2008 10:18 pm

Has to be MJ

My internet connection

15 meg down by 3 meg up

Voip test show I should have excellent bandwidth

With the pc connected directly to the modem I get choppy choppy choppy voices....

Used for months without a problem....

My opinion.....MJ is going cheap and overloading one of there proxy servers

d50man · Post by **d50man** » Wed Nov 05, 2008 12:40 am

MJ atlanta server is GARBAGE.
and now the host file workaround is broken

I just got MJ and now i'm not sure if i'm gonna keep it

grape8pe · Post by **grape8pe** » Wed Nov 05, 2008 8:34 am

wipeout97 wrote:Has to be MJ

My internet connection

15 meg down by 3 meg up

Voip test show I should have excellent bandwidth

With the pc connected directly to the modem I get choppy choppy choppy voices....

Used for months without a problem....

My opinion.....MJ is going cheap and overloading one of there proxy servers

So are we guessing the problem is with one of the servers? I'm in Atlanta. What about everyone else having problems?

midatl · Post by **midatl** » Wed Nov 05, 2008 11:06 pm

I'm also in Atlanta, w/Comcast Cable, and I've check my speed and it hasn't changed, and I've had Magic Jack for several months, working fine, and just last week, around the end of October, I started having the problem of broken audio on the incoming side, and have tried everything from completely uninstalling, cleaning the registry, and all of the other usual tricks. I've even shut everything non-essential down on my PC, including my Mcafee Virus scan temporarily, and still the same problem.
I've had the issues rarely in the past, but it's consistent now.

Has anyone tried switching Proxy servers with any success? Read about it here. http://magicjackhacks.blogspot.com/

I did find this handy free tool that keeps the soft phone from popping up everytime you make a call or receive a call.

http://www.download.com/MagicBlock/3000 ... d=10862694

az2008 · Post by **az2008** » Wed Nov 05, 2008 11:22 pm

midatl wrote:Has anyone tried switching Proxy servers with any success? Read about it here. http://magicjackhacks.blogspot.com/

The proxy server is just a control connection. The voice traffic occurs on vms1.{city}.talk4free.com. This server (name or IP) may be passed to the client by the proxy. It may be tied to the proxy's city name.

And, it appears MJ doesn't resolve hostnames any longer. Putting the server name in the host file (with the IP of a different server) doesn't seem to do anything.

At least, it hasn't for me the past 24 hours. If someone experiences something different, please post.

Mark

wipeout97 · Post by **wipeout97** » Thu Nov 06, 2008 3:39 am

anyone having this problem should check out this post I just made: http://www.phoneservicesupport.com/fix- ... t3471.html

grape8pe · Post by **grape8pe** » Thu Nov 06, 2008 12:29 pm

wipeout97 wrote:anyone having this problem should check out this post I just made: http://www.phoneservicesupport.com/fix- ... t3471.html

Yes, I run BT on occasions, but I don't believe that to be the problem. I have done a complete restart (modem, router, PC) and don't load my BT client and the problem still exists. I have a dynamic IP address. In addition to that the problem only exists on incoming calls not outgoing. Over the last couple of days the problem does seem to better though.

midatl · Post by **midatl** » Thu Nov 06, 2008 9:46 pm

wipeout,

I tried you host file fix, restarted mj and then restarted my PC, modem and router, and still little to no change.
Thanks for trying though.

Anyone else have any suggestions?

theav8r · Post by **theav8r** » Tue Nov 18, 2008 12:49 am

i live in atlanta as well .... i noticed exactly the same thing .....
the problems began at the end of October ....
i complained about the issue, we went through many procedures to fix the problem..... they even sent me a new magicjack .....i still have the problem
i believe that magicjack is having some systemic problem that they are unwilling to admit ......

grape8pe · Post by **grape8pe** » Tue Nov 18, 2008 11:32 am

theav8r wrote:i live in atlanta as well .... i noticed exactly the same thing .....
the problems began at the end of October ....
i complained about the issue, we went through many procedures to fix the problem..... they even sent me a new magicjack .....i still have the problem
i believe that magicjack is having some systemic problem that they are unwilling to admit ......

I'm in Atlanta too and having the same issues. I haven't spoke with Tech Support yet, but I guess I need to start harassing them to get a solution. I've done most things the the forum has suggested, QOS, high priority in task manager, powered USB hub, etc. Some calls are great; others not so much.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Broken Voice when listening

Broken Voice when listening

seconded

broken incoming audio here too (block pop up phone)

Re: broken incoming audio here too (block pop up phone)

broken audio fix did not work for me