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info: Please wait for a site operator to respond.
info: You are now chatting with 'Ashton'
Ashton: Hello, how may I help you?
Richard Velez: Hi Ashton, I have a small problem, I think. When my MagicJack is off, everyone is getting a fast busy tone, when its connected it works perfectly and rings. Its currently connected.
Richard Velez: Its not going to voice mail.
Ashton: Okay.
Ashton: Sorry for the inconvenience Richard.
Ashton: Since when did you notice this issue?
Richard Velez: about an hour ago, when friends told me via my cell phone.
Ashton: Okay.
Ashton: Is it okay to reset your voicemail account, doing this will delete massage and reset the voicemail pasword.
Richard Velez: yes, thats fine. if it will correct the problem
Ashton: Okay.
Ashton: May I have your magicjack phone number please.
Ashton: ?**
Richard Velez: *** *** ****
Ashton: Thank you.
Richard Velez: should i shutdown mj ?
Ashton: Okay done.
Ashton: Try to call your magicjack number now.
Richard Velez: ok hold
Ashton: Sure.
Ashton: Thanks.
Richard Velez: still fast busy sound.
Ashton: Is the magicjack unplugged?
Richard Velez: right now no, i click the safe to remove usb. normally the computer will be off.
Ashton: Please unplug magicjack.
Richard Velez: done
Ashton: Then try calling your magicjack phone number.
Richard Velez: still fast busy sound
Ashton: Okay.
Ashton: Thank you for your patience. I will transfer you to a higher level
of support. Please hold while I transfer you.
Richard Velez: ok
info: Please wait while I transfer the chat to the best suited site operator.
info: You are now chatting with 'Charlotte'
Charlotte: Hello. This is Charlotte of higher level of support. How may I help you?
Richard Velez: Hi Charlotte, I'm having a problem with my voice mail. When the computer is off, and someone calls its supposed to go to Voice mail instead it have a fast busy sound.
Richard Velez: The last Operator reset my voicemail.
Charlotte: May I know if when did this problem start?
Richard Velez: maybe within the last 1 or 2, not to sure.
Richard Velez: hours
Charlotte: Okay.
Charlotte: May I have your magicJack phone number please?
Richard Velez: *** *** ****
Charlotte: Thank you Richard.
Charlotte: One moment please...
Charlotte: May I know if your magicJack is plugged in right now and softphone is up that reads "Ready To Call?
Richard Velez: no, last operator has me unplug it.
Charlotte: Please plug it again now Rich.
Richard Velez: plugged in now, waiting for startup
Richard Velez: Ready to Call
Charlotte: Please follow these steps Rich.
Charlotte: To retrieve your voicemail, simply use your mouse to click the VOICEMAIL button on your magicJack Softphone, or dial your own number (from any phone). At the automated voice press the star (*) button. When prompted, enter your default password: 1234. Then follow the prompts to change your password, customize or retrieve your voicemail.
Richard Velez: okay, hold on.
Charlotte: Okay Rich.
Charlotte: Take your time.
Richard Velez: okay, done.
Charlotte: Please restart the magicJack, please click menu in your softphone, click advanced users and click restart.
Richard Velez: restarting
Charlotte: Okay.
Richard Velez: Ready to call
Charlotte: Please try to call your magicJack number now, please do wait up until the call goes to voicemail.
Richard Velez: ok
Charlotte: Okay.
Richard Velez: okay, left myself a message.
Charlotte: Great.
Charlotte: Now please unplug magicJack.
Richard Velez: done
Charlotte: Then try to call your magicJack number again.
Richard Velez: ok
Charlotte: Okay.
Richard Velez: voicemail picked up. great.
Charlotte: Great.
Charlotte: Good job Rich.
Charlotte: Is there anything else I may help you with today?
Charlotte: Okay.
Richard Velez: One last question, should I always unplug magicjack before turning off my computer
Richard Velez: or is it okay to left it connected when I turn the computer on and off.
Charlotte: You can Rich. That would be good, than letting it stayed plugged in while computer is off.
Charlotte: Would that be okay?
Richard Velez: yes, thank you so much for your help.
Charlotte: You are very much welcome Rich.
Charlotte: Take care and have a great day ahead.
Charlotte: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
info: Your chat transcript will be sent to *****@***.*** at the end of your chat.