Incoming is good...outgoing not so good.

[footballref]

I have the MJ for 4 days now and have yet to have a day I have not been in chat support with MJ...they seem to fix it, then back to the same thing.

Here is my problem -

I get a dial tone
Dial the number I wish to call
It never rings out on my end from my MJ
The number I am calling rings
The number I am calling gets complete silence, and I never even know they answered.

This process is the same on both the soft phone and my regular phone.

-Support has had me upgrade their software
-Turn my firewall off
-Turn my anti virus off
-Had me turn firewall back on and give exceptions to a couple of ports for MJ (really thought this had fixed it)
-They have had me remove and reinstall MJ from the Hard Drives and -CD ROM in Device Manager.
-They have had me switch USB ports on my computer

I think that is about everything they have had me try.

The support has been pretty useless overall. I keep having the same problem.

I do not understand why incoming calls work flawlessly and outgoing are so problematic.

Any help or suggestions will be greatly appreciated.

[az2008]

I do not understand why incoming calls work flawlessly and outgoing are so problematic.

I would check in your Device Manager (right click on My Computer, click "Manage" and go to Device Manager) under the USB branch for any devices that have a yellow exclamation point (!). If so, do this: http://www.phoneservicesupport.com/no-d ... t4240.html

Otherwise I'd try a powered USB hub. That has been reported to fix a lot of problems including outgoing sound volume and quality. But, if you're sure you experience the same thing when disconnecting the handset, and using the softphone with a headset, then I don't think a powered USB hub will help.

The only other thing I can think of is to force MJ to use a different proxy (as described on the wiki). Just to see if it's something specific to the proxy your area code is associated with.

Mark

[footballref]

The only other thing I can think of is to force MJ to use a different proxy (as described on the wiki). Just to see if it's something specific to the proxy your area code is associated with.

how do I force a proxy?

Also, I have used the MJ on 3 different computer with 2 different phones...same problem

[az2008]

Also, I have used the MJ on 3 different computer with 2 different phones...same problem

That's even more reason to try switching proxies (described on the wiki FAQ). It sounds like your problem isn't specific to your environment.

Also, this guy seems to have had the same problem as yours. http://www.phoneservicesupport.com/a-fi ... t4433.html You might give that a swing (even if you're not on Vista). But, I wouldn't think you'd have this problem on 3 computers.

Mark

[bsuds]

My problem was a little different. I had the problem on my Vista computer but it worked ok on my XP Laptop.

Check it out anyway, you never know.

[footballref]

Will MJ change my proxy or is this something that I must do on my own?

One other question...

If it is my proxy, does that not mean that others in my area code, (865) Knoxville, should have the same problems?

[az2008]

Will MJ change my proxy or is this something that I must do on my own?

The softphone will change your proxy if it has difficulty connecting to the proxy it normally connects to. You can force this to happen by following the wiki FAQ on the subject.

Mark

[footballref]

My chat session that may have fixed me....we shall see....6 good calls in a row

__________________________________________________________

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Melina'

Danny: hi

Melina: Hello, how may I help you?

Danny: I am still having problems getting any sounds when I dial out

Melina: May I know when that issue started?

Danny: you may want to check my chat log....I have done this multiple times

Danny: last Thursday

Melina: Are you done with registry editor?

Danny: that is the one thing I have not finished that we was working on

Danny: my power went out when that happened

Melina: Okay.

Melina: Okay. Is it okay if we do it now?

Danny: yes

Melina: Okay. Let me assist you with that.

Danny: ok

Melina: Please unplug your magicJack. Now go to "Start" in Windows and click on "run". In there write regedit and press enter.

Melina: Please unplug your magicJack. Now go to "Start" in Windows and click on "run". In there write regedit and press enter.

Danny: ok

Melina: Now click on + sign next to HKEY_LOCAL MACHINE.

Danny: done

Melina: Click on + sign next to SYSTEM.

Danny: k

Melina: Click on + sign next to CurrentControlSet.

Danny: done

Melina: Click on + sign next to Enum.

Danny: done

Melina: Now find the folder called USB. Right click on that and click on "Permissions". In permissions click on the check mark called "Allow" to the right of "Full Control". Click Ok.

Danny: ok

Melina: Now click on + sign next to USB and then find the two folders called "Vid1307", right click on one at a time and select delete.

Danny: I do not have a Vid1307

Danny: I have been through part of this

Melina: That's okay. Now click on - Sign next to USB.

Danny: done

Melina: Right click on Folder called USBSTOR and allow permissions.

Danny: ok

Melina: Now click on + sign next to USBSTOR.

Danny: ok

Melina: Find the folders called "CdRom&Ven_YMAX&Prod_MagicJack&Rev"and "Disk&Ven_YMAX&Prod_MagicJack&Rev".

Danny: ok

Melina: Right click on those one at a time and delete them.

Danny: done

Melina: Now exit Regedit and then plug your magicJack in.

Danny: ok....finding it as new hardware

Melina: Okay.

Danny: ready to call

Melina: Okay.

Melina: Please try.

Danny: made 5 calls...they all worked.

Melina: Okay.

Melina: Is there anything else I may help you with today?

Danny: not right now...I hope this fixes it

Melina: =)

Melina: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

[footballref]

Never mind....very next call would not go out